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AI Guest engagement platform

AI Communication Hub for Hospitality

Automated, AI-enhancend guest engagement, where your clients are most comfortable.

24/7 Virtual Concierge · Full Guest Journey· AI Assitants · PMS Integrations · AI Chatbot

Join hundreds of satisfied hospitality brands elevating their guest experience with chatlyn
Intercontinental
La Quinta
Vamed
Crowne Plaza
Mercure
Ibis
Steffl
Marriott
checkvienna.at

All the tools you need to make your guests’ journey seamless.

Supercharge guest engagement. Streamline guest communication with chatlyn, the all-in-one AI Communication Hub for hospitality.

chatlyn AI mascot
Virtual concierge working with your information

Try our powerful AI Chatbot right here.

Give our pre-trained assistants a shot and ask them a couple of questions. If you’re ready, there’s no reason to hesitate in creating your own!

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Your AI assistant everywhere! Use your trained companion anywhere on the web! Reply Emails and Reviews in seconds!
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Hi, how may I help you today?
Unify your guest communication in one place

See the big picture across all channels.

Engage with your guests on their preferred platforms without missing a beat.

From reservations and concierge services to room amenities, every interaction is captured and efficiently routed to the appropriate team through our advanced ticketing system.

Omnichannel Visual
Say goodbye to unopened messages

Upsell and reach your Guests with WhatsApp

Make sure they see your messages with a 98% Open Rate on WhatsApp. Offer the right offer to the right guest at the right time.

With just a single click, you can broadcast personalized messages to the preferred contact list, sparking revenue-generating conversations like never before.

WhatsApp Sending Visual
Make their stay unforgettable

Automate your Guest Journey with a few clicks.

Connect live guest data from your PMS and send the right message at the perfect moment:

  • Booking confirmation
  • Pre-arrival details
  • In-stay updates
  • Post-stay feedback

Deliver personalized experiences automatically, ensuring a seamless journey from start to finish.

Automation Studio Visual
Connect instantly, anywhere

Boost reservations with our AI-powered webchat.

Guests often have questions before booking—our AI Chatbot handles them 24/7 in any language, providing instant answers with your information.

Easily integrated into your website, it engages guests effortlessly, driving higher conversions while you focus on delivering great service.

Webchat Visual

Don’t just take it from us.

We’re proud of every single success story of our customers. This is what they have to say:

The implementation of chatlyn has been a game changer for us at checkVIENNA. It has allowed us to not only improve our operational efficiency, but also elevate our customer experience to a whole new level.

Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties and engage with our guests.

It's impressive to think of the time and resources we've saved, allowing us to focus on what really matters: providing exceptional experiences for our guests.

 

CheckVienna
CheckVienna
Martin Reinisch
CEO

The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl.

It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities.

This technological advancement has fortified our commitment to delivering unparalleled customer-centric booking experiences in the ski industry.

SkiYodl
SkiYodl
Cahal Kane
Managing Director

The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.

IMLAUER
IMLAUER
Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg

Our team works tirelessly to provide the best service to customers, even in the current crisis. chatlyn has made our work immensely easier, as several sales agents can now process customer requests simultaneously and thoroughly.

We are now no longer limited to just one mobile device and can follow up on customer requests more efficiently and quickly.

Steffl department store
Steffl department store
Milene Platzer
Head of Marketing & Communication

chatlyn has revolutionized the way we communicate with our customers. The WhatsApp newsletter tool has allowed us to overcome language barriers and personalize our communications like never before. We can now ensure that every customer receives relevant and personalized information in their own language, which has had a direct impact on customer satisfaction and the efficiency of our operations.

Living Tours
Living Tours
Rosa Madalena Lopes da Silva
Living Online Manager

It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer!

Our goal was to implement the AI in the near
future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram.

La Quinta by Wyndham Jumeirah, Dubai
La Quinta by Wyndham Jumeirah, Dubai
Jan Hüpers
General Manager

Interested?

Let's get you on a call to talk details!

Book a demo with Emi
Book your demo with Emi!
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Get a quick GDPR tip, exciting Oracle partnership news, details on our upcoming webinar, and a bit of Halloween fun with our parrot mascot! ?? Check it out for all the updates and insights!

Now, hotels can manage guest communications in real-time and personalize every interaction without switching between multiple systems.

chatlyn Integration with Oracle OPERA Cloud and OHIP

Now, hotels can manage guest communications in real-time and personalize every interaction without switching between multiple systems.

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