Where hotels
turn every guest
into a happy story.
chatlyn brings WhatsApp, AI, and every guest channel into one inbox. Connected to your PMS, built for hospitality teams.
Trusted by 1,000+ hotels worldwide
Hospitality doesn't need
to feel like chaos.
Scattered channels, missed messages, repetitive questions. Your team deserves better, and so do your guests.
Hotel communication,
in one place.
WhatsApp and AI built for hotels, connected to your PMS, unified in one inbox.
Everything your team needs to delight guests.
From a unified inbox to AI-powered automation, chatlyn gives hospitality teams the tools to communicate faster, smarter, and more personally.
The channel your guests already love.
WhatsApp is where your guests already are, and they expect a hotel to show up there with the same craft as at the front desk. chatlyn lets you send pre-arrival info, upsells, in-stay support, and post-stay reviews on your brand, in your tone, with rich media that fits your CI. The result: 93% open rate at IMLAUER, 92% at Hotel Enzian Obertauern, +38% restaurant reservations from a single WhatsApp campaign.
Explore WhatsAppAnswers in seconds. Handoff when it matters.
chatlyn's AI handles the questions guests ask every day: opening hours, parking, Wi-Fi, the spa menu. Trained on your own documents in minutes, fluent in 100+ languages, available 24/7. When a question gets nuanced, the conversation is handed to your team with full context, so a guest never hits a wall. 86% self-service at Spa Resort Geinberg, 15x resolution improvement at IMLAUER (6% to 93%), ~3 second average reply.
Explore AI chatbotThe right message at the right moment.
PMS-triggered messages across the full guest journey: pre-arrival info, in-stay upsells, post-checkout review requests. Hotel Enzian Obertauern uses this to drive +38% restaurant reservations and +22% low-season bookings, all triggered automatically by the PMS.
Explore guest journeysEnd the channel chaos.
WhatsApp, email, Booking.com, Airbnb, Instagram, webchat: every conversation in one shared inbox, with the guest's PMS data attached. Conversations get assigned, labelled, and continued across shifts so a message never falls through the cracks. At IMLAUER, switching this on cut multi-channel login time by 54%.
Explore omnichannelTurn website visitors into guests.
A branded webchat widget on your hotel website, powered by the same AI as your WhatsApp. Visitors get answers in seconds without leaving the page, and your team picks up the conversation the moment it matters. At Spa Resort Geinberg, 86% of webchat questions are resolved without staff involvement.
Explore webchat
Works with your PMS.
chatlyn connects to the property management systems you already use. Guest data syncs automatically in real time, so your team always has the full picture right inside the inbox.
Explore integrations
Built for every hospitality team.
The same platform and the same team adapt to who you are. Run it yourself, or have us run it for you.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front office
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Revenue
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Spa & wellness
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
F&B
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Why hotels choose chatlyn.
Because your guests expect instant replies and your team deserves better tools. chatlyn makes guest communication fast and personal.
Improve response times.
Reply to every guest in seconds, not hours. AI handles first-level queries, your team focuses on what matters.
Learn more โ
Better guest experience.
Personal, instant, multilingual communication that makes every guest feel like your only guest.
Learn more โ
Reduce front desk workload.
Automate repetitive questions and free your team to deliver the hospitality guests actually remember.
Learn more โ
Increase direct bookings.
Turn every conversation into a booking opportunity and reduce your dependency on OTAs.
Learn more โ
Increase upsell revenue.
Promote spa, F&B, late checkout and experiences at the right moment in the guest journey.
Learn more โGive your team time to focus on excellence.
Automate the repetitive. Delight every guest. Capture the revenue you are leaving on the table.
Frequently asked questions.
Most hotels are live within 2 to 4 weeks. Your dedicated onboarding team handles the setup, PMS integration, and AI chatbot training. No IT resources required from your side.
chatlyn integrates with 13 property management systems including Oracle OPERA, MEWS, Apaleo, Protel, Clock PMS, Guestline, and more. Guest data syncs automatically so your team always has the full context.
Yes. chatlyn is fully GDPR compliant with European data hosting, transparent data processing, and all required data protection measures in place. Your guests' privacy is always protected.
chatlyn supports WhatsApp, email, Instagram, Facebook Messenger, webchat, Booking.com, and Airbnb messages. All channels flow into one unified inbox so your team never misses a message.
Yes. chatlyn's AI chatbot communicates in 100+ languages and automatically detects the guest's language preference. International guests receive instant replies in their native language.
chatlyn sends personalised offers to guests at the right moment in their journey: room upgrades before arrival, spa packages during the stay, late checkout on departure day. All automated, all trackable, all measurable in revenue impact.