The chatlyn Blog
Insights, guides and news about guest communication, hospitality tech and AI.
15 hotel newsletter examples, and how each one looks on WhatsApp
15 hotel newsletter examples for 2026: luxury hotels, beach resorts, ski chalets, hostels and congress hotels, each shown as an email and on WhatsApp.
Mews guest experience: the guest journey, pricing and how to get more from it
A practical guide to the Mews guest experience: the guest journey, the Advanced Guest Experience module, Mews pricing and how to start a conversation.
How to increase hotel occupancy in low season: 10 strategies that fill the quiet weeks
How to increase hotel occupancy in low season: who to target, packages that give a reason to travel, past guests, local markets, events and faster answers.
How to increase hotel revenue in low season: 8 ways to make every stay worth more
How to increase hotel revenue in low season, and how to increase hotel sales in low season without discounts: packages, extras, longer stays and vouchers.
Upselling techniques in hotel food and beverage: a guide for hotel restaurants
Upselling techniques in hotel food and beverage: what to say at the table, how to fill the hotel restaurant before guests arrive, and what to measure.
Hotel spa upselling techniques: 9 ways to sell treatments at the right moment
Hotel spa upselling techniques that fill treatment slots without pressure: when to offer, what to send, bundles, quiet hours, retail and what to measure.
Dubai's city-wide biometric hotel check-in: what front-desk-free arrival means for your guests
Dubai now lets guests skip the front desk with a one-time biometric check-in. What front-desk-free arrival changes, and how to keep the guest relationship.
Best hotel chatbots: honest comparison and buying guide
Compare the best hotel chatbots for guest messaging: languages, PMS integrations, AI quality and pricing, with an honest look at where each fits.
Moving from OPERA 5 to OPERA Cloud: a hotelier's checklist
OPERA 5 to OPERA Cloud migration, explained: support dates, what changes day to day, how data and interfaces move, what Thon Hotels learned, and a checklist.
Guest messaging for OPERA Cloud hotels: WhatsApp, email and webchat through OHIP
How OPERA Cloud hotels run guest messaging through OHIP: realtime WhatsApp journeys, every channel in one inbox, reservation context, and a platform comparison.
AI for OPERA Cloud hotels: what Oracle covers and what you add
Oracle put AI inside OPERA Cloud in June 2026. What the assistant does for staff, where the guest-facing gaps sit, and how hotels add an AI layer through OHIP.
What is OHIP? The Oracle Hospitality Integration Platform explained
OHIP is Oracle's API platform for OPERA Cloud. What it is, which events matter to hotels, what an integration involves, and where guest messaging fits.
The best AI for hotels in 2026: 9 AI tools compared
The best AI for hotels in 2026, compared: 9 AI tools, what each one does for your team, a side-by-side table and a checklist to choose the right one.
Most Effective Hotel Revenue Generating Ideas (Top 8 Ideas in 2026)
Discover the top 8 hotel revenue generating ideas in 2026! Boost your profits with these innovative strategies. Click now for the most effective tips!
AI Agents for Hotels: Revolutionising the Hospitality Sector
How AI agents for hotels change guest communication: personalised conversations, upselling across every channel, and more efficiency and revenue.
Hotel email marketing examples: the definitive 2026 guide
The definitive 2026 guide to hotel email marketing: 10 ready-to-use examples for every stage of the stay, with subject lines, copy and the right channel.
How to create a WhatsApp newsletter: setup, examples, templates
Learn how to create a WhatsApp newsletter step by step: opt-in setup, template approval, segmentation, examples from hotels, and the tool features that matter.
Hospitality Industry Trends 2025 | Free eBook
The top hospitality industry trends for 2025: how AI, sustainability and revenue strategies are reshaping hotels. Download our free eBook to stay ahead.
Technology for Hotel Guest Retention: How to Keep Guests Coming Back
How AI and automation support hotel guest retention, from personalised loyalty rewards to post-stay follow-ups, and how hotels use chatlyn.
Best hotel PMS software 2026: the top 10 compared
The best hotel PMS software of 2026 compared: OPERA Cloud, Mews, Cloudbeds, Apaleo and six more on deployment, APIs, payments, pricing and trials.
Conversational Marketing for Hotels: A New Era of Guest Engagement
Hotels that ignore conversational marketing are losing guests. Discover how conversational marketing can skyrocket direct bookings and guest engagement.
Are Boutique Hotels Profitable?
How boutique hotels raise profits with chatlyn's AI tools: better upselling, closer guest engagement and data-driven decisions in a growing market.
Review Insights for Hotels: Turning Guest Feedback into Gold
How to turn guest feedback into actionable insights for your hotel, with practical tips for making reviews a real competitive advantage.
Personalised Guest Journey: How Hotels Can Transform Experiences with Tailored Hospitality
Discover how to automate and personalise your hotel's guest journey with AI tools like chatlyn. Save time, boost revenue, and wow your guests.
How AI Will Transform Guest Experience and Communication in the Hospitality Industry
How AI changes guest experience in hotels: personalisation, round-the-clock answers, proactive service and more time for the human touch.
chatlyn Wins World's Best Hospitality Chatbot Solutions Provider 2024
Learn how chatlyn's AI tools are transforming hospitality and why we're just getting started. The future of guest experiences is here.
18th November Newsletter
Get the latest updates! Highlights include event takeaways from IHTF Asia and Alles für den Gast, details on this week’s webinar, and our plans for IHS Munich! Don’t miss out. Check it out now!
October 31st Newsletter
Get a quick GDPR tip, exciting Oracle partnership news, details on our upcoming webinar, and a bit of Halloween fun with our parrot mascot! Check it out for all the updates and insights!
The Importance of Booking Follow-Up Emails: A Guide for Businesses
What a booking follow-up email is, why it matters, sample messages you can adapt, and when WhatsApp is the better channel for follow-ups.
How to Improve Customer Experience in Hotels
Practical strategies to improve customer experience in hotels: personalisation, smoother processes and AI chatbots that lift guest satisfaction.
Understanding the Key Differences Between GOP and GOPPAR in the Hotel Industry
The key differences between GOP and GOPPAR in the hotel industry, and how both metrics help you optimise hotel profitability and operational efficiency.
Everything You Need to Know About Room Service Apps for Hotels
How chatlyn supports hotel room service through app-free guest messaging: more efficiency, service upsells and higher guest satisfaction, with no download.
Guest Experience in Luxury Hotels and Resorts
How luxury hotels and resorts create memorable guest experiences through personalised service, exclusive amenities and technology, plus the latest trends.
Luxury hotel concierge: what they do and the services guests expect
What a luxury hotel concierge does, the services guests expect, Les Clefs d'Or, concierge vs butler, and how technology gives the team time for guests.
WhatsApp automation for hotels: journeys, campaigns and opt-ins
The complete guide to WhatsApp automation for hotels: PMS-triggered guest journeys, campaigns guests actually open, and opt-in compliance done properly.
Revolutionise Hotel Management with Hyperintelligent Software: The Future of Hospitality
How hyperintelligent software like chatlyn uses AI and automation in hotel management to raise guest satisfaction and streamline operations.
Hotel Keyless Entry Systems: How Mobile Keys Work and Where WhatsApp Fits
Hotel keyless entry explained: door lock types, how mobile keys work and how WhatsApp messages before arrival make the guest's arrival easier.
Omnichannel Communication for Hotels - All you need to know
In this article, let’s dive into what these Omnichannel Communication platforms are, why they’re a big deal, and how they can make your business go ‘Wow!’
Artificial Intelligence on WhatsApp: The Customer Service Revolution
How AI on WhatsApp changes customer service with chatlyn: clearer communication, more efficiency and personalised experiences for every customer.
Hotel guest communication: channels, timing and automation
How hotels run guest communication guests actually answer: the channels that matter, timing across the stay, AI first response, and how to measure it.
WhatsApp chatbot for hotels
What a WhatsApp chatbot actually does for a hotel: instant answers in the guest language, handover to staff, and journey messages triggered by the PMS.
chatlyn Expands Presence to the UAE with New Office in Dubai
chatlyn opens a new office in Dubai for sales, support and operations in the UAE, serving over 1,000 travel and hospitality businesses with AI services.
Elevating Resort Guest Engagement: A Complete Guide to Enhancing Guest Experiences with chatlyn
How to strengthen guest engagement at your resort with chatlyn: personalised communication, AI answers and guest data, with practical strategies.
Revolutionising Hotel Guest Engagement with chatlyn: A Comprehensive Guide
Elevate hotel guest engagement with chatlyn's innovative solutions. Drive satisfaction, boost revenue, and stay competitive in the hospitality industry.
Strengthening Guest Retention in the Hotel Industry: Strategies and Solutions
What guest retention means in hospitality, and proven strategies to lift your hotel's repeat bookings, loyalty and direct revenue through messaging.
Improving the Hostel Experience with Online Chat Solutions
How hostels use online chat, from webchat on the website to AI chatbots and WhatsApp, to answer guests faster from booking to check-out.
WhatsApp Marketing Examples
Unlock Explosive Growth: 7 WhatsApp Marketing Secrets Revealed! Dive into winning strategies and real examples that catapult engagement and sales. Click now and transform your marketing overnight!
Hotel Marketing Automation Strategies: Elevating Your Hotel's Marketing Game
A guide to hotel marketing automation strategies, with tools like chatlyn that streamline operations, personalise guest experiences and drive revenue.
Marketing Strategy for Resort Hotels: A Comprehensive Guide
A complete guide to marketing strategy for resort hotels: how to use technology, raise guest satisfaction and grow your resort's success.
ChatGPT For Hotels: The Best AI Tool For Hotel Industry
How hotels use ChatGPT for guest messages, marketing copy and daily admin, where it falls short, and what a hotel-specific AI adds on top of it.
How To Get WhatsApp AI Chatbot
How hotels get a WhatsApp AI chatbot: what you need from the WhatsApp Business API, how the setup works and what guests can ask it, step by step.
WhatsApp Campaign Ideas
Practical WhatsApp campaign ideas and strategies to lift engagement and sales, with examples you can adapt for your hotel's next campaign.
Unconventional and Unmissable on brutkasten.com!
chatlyn's approach to communication in travel and hospitality, as featured on brutkasten.com, with insights from Nicolas Vorsteher on its global impact.
The (Not So Silent) Rise of the Hospitality & Travel Industry - Trends in 2024
The trends and technology shaping hotels and travel in 2024: how a rejuvenated hospitality industry blends innovation with tradition in a world in motion.
A Comprehensive Guide to an OmniChannel Messaging Platform
In this guide, we're going to explain what is an omni channel inbox and introduce you to chatlyn, a top solution in this field.
Revitalise Your Hotel Revenue Strategies for Increasing Hotel ADR
Hotel revenue strategies and tech-driven tools that help you increase ADR and stay ahead in a competitive hospitality industry.
Unlocking the Potential of Self-Service Devices and Tools: Exploring Examples and Meaning
Uncover the game-changing potential of self-service devices: transforming industries and empowering customers with unparalleled convenience! Explore our insightful article for a comprehensive look at self-service technology and its impact on modern businesses.
Exploring the Benefits and Applications of Self-Service Technology (SST)
Understanding Self-Service Technology and its meaning. The role of self-service technology in your business, Why to Use Self-Service Technology?
Upselling in hotels: techniques, timing and examples
How hotels upsell without being pushy: the four stages of the stay, techniques that work at the front desk and by message, and how to measure the results.
Omnichannel Communication Examples
What omnichannel communication is, real-world examples from well-known brands, the lessons behind them and how they apply to different industries.
Protecting and Enhancing Your Hotel's Reputation: A Guide to Manage Reputation in Hospitality
This article explores the importance of reputation management for hotels and provides strategies for enhancing guest satisfaction and boosting revenue.
WhatsApp Business App vs. WhatsApp Business Platform (API): Choosing the Right Solution for Your Business
Discover the perfect WhatsApp solution for your business with our comprehensive guide! Learn about the key differences between the WhatsApp Business App and the WhatsApp Business Platform (API) to make an informed decision. Get the most out of WhatsApp with expert insights from chatlyn.
Put your guest data to work.
chatlyn, the AI-Native GRM, answers the routine, personalises every conversation and turns enquiries into direct bookings. Talk to us with your own hotel in mind.
