The chatlyn Blog

How to increase hotel occupancy in low season: 10 strategies that fill the quiet weeks

How to increase hotel occupancy in low season: who to target, packages that give a reason to travel, past guests, local markets, events and faster answers.

How to increase hotel revenue in low season: 8 ways to make every stay worth more

How to increase hotel revenue in low season, and how to increase hotel sales in low season without discounts: packages, extras, longer stays and vouchers.

Upselling techniques in hotel food and beverage: a guide for hotel restaurants

Upselling techniques in hotel food and beverage: what to say at the table, how to fill the hotel restaurant before guests arrive, and what to measure.

Hotel spa upselling techniques: 9 ways to sell treatments at the right moment

Hotel spa upselling techniques that fill treatment slots without pressure: when to offer, what to send, bundles, quiet hours, retail and what to measure.

Dubai's city-wide biometric hotel check-in: what front-desk-free arrival means for your guests

Dubai now lets guests skip the front desk with a one-time biometric check-in. What front-desk-free arrival changes, and how to keep the guest relationship.

Best hotel chatbots: honest comparison and buying guide

Compare the best hotel chatbots for guest messaging: languages, PMS integrations, AI quality and pricing, with an honest look at where each fits.

Moving from OPERA 5 to OPERA Cloud: a hotelier's checklist

Where OPERA 5 support actually stands, what migration changes day to day, the pitfalls hotels report, and a checklist to keep guest communication running.

Guest messaging for OPERA Cloud hotels: WhatsApp, email and webchat through OHIP

How OPERA Cloud hotels run guest messaging through OHIP: realtime WhatsApp journeys, every channel in one inbox, reservation context, and a platform comparison.

AI for OPERA Cloud hotels: what Oracle covers and what you add

Oracle put AI inside OPERA Cloud in June 2026. What the assistant does for staff, where the guest-facing gaps sit, and how hotels add an AI layer through OHIP.

What is OHIP? The Oracle Hospitality Integration Platform explained

OHIP is Oracle's API platform for OPERA Cloud. What it is, which events matter to hotels, what an integration involves, and where guest messaging fits.

The best AI for hotels in 2026: 9 AI tools compared

The best AI for hotels in 2026, compared: 9 AI tools, what each one does for your team, a side-by-side table and a checklist to choose the right one.

Most Effective Hotel Revenue Generating Ideas (Top 8 Ideas in 2026)

Discover the top 8 hotel revenue generating ideas in 2026! Boost your profits with these innovative strategies. Click now for the most effective tips!

WhatsApp Template for Hotels - Personalised Guest Journey

Discover how WhatsApp templates help hotels automate confirmations, upsells, and guest communication while keeping it personal & engaging.

AI Agents for Hotels: Revolutionising the Hospitality Sector

How AI agents for hotels change guest communication: personalised conversations, upselling across every channel, and more efficiency and revenue.

Hotel email marketing examples: the definitive 2026 guide

The definitive 2026 guide to hotel email marketing: 10 ready-to-use examples for every stage of the stay, with subject lines, copy and the right channel.

How to create a WhatsApp newsletter: setup, examples, templates

Learn how to create a WhatsApp newsletter step by step: opt-in setup, template approval, segmentation, examples from hotels, and the tool features that matter.

Hospitality Industry Trends 2025 | Free eBook

The top hospitality industry trends for 2025: how AI, sustainability and revenue strategies are reshaping hotels. Download our free eBook to stay ahead.

Technology for Hotel Guest Retention: How to Keep Guests Coming Back

How AI and automation support hotel guest retention, from personalised loyalty rewards to automated review responses, and how hotels use chatlyn.

Best hotel PMS software 2026: the top 10 compared

The best hotel PMS software of 2026 compared: OPERA Cloud, Mews, Cloudbeds, Apaleo and six more on deployment, APIs, payments, pricing and trials.

Conversational Marketing for Hotels: A New Era of Guest Engagement

Hotels that ignore conversational marketing are losing guests. Discover how conversational marketing can skyrocket direct bookings and guest engagement.

Are Boutique Hotels Profitable?

How boutique hotels raise profits with chatlyn's AI tools: better upselling, closer guest engagement and data-driven decisions in a growing market.

Review Insights for Hotels: Turning Guest Feedback into Gold

How to turn guest feedback into actionable insights for your hotel, with practical tips for making reviews a real competitive advantage.

Personalised Guest Journey: How Hotels Can Transform Experiences with Tailored Hospitality

Discover how to automate and personalise your hotel's guest journey with AI tools like chatlyn. Save time, boost revenue, and wow your guests.

How AI Will Transform Guest Experience and Communication in the Hospitality Industry

chatlyn Wins World's Best Hospitality Chatbot Solutions Provider 2024

Learn how chatlyn's AI tools are transforming hospitality and why we're just getting started. The future of guest experiences is here.

18th November Newsletter

Get the latest updates! Highlights include event takeaways from IHTF Asia and Alles für den Gast, details on this week’s webinar, and our plans for IHS Munich! Don’t miss out. Check it out now!

October 31st Newsletter

Get a quick GDPR tip, exciting Oracle partnership news, details on our upcoming webinar, and a bit of Halloween fun with our parrot mascot! Check it out for all the updates and insights!

The Importance of Booking Follow-Up Emails: A Guide for Businesses

How to Improve Customer Experience in Hotels

Practical strategies to improve customer experience in hotels: personalisation, smoother processes and AI chatbots that lift guest satisfaction.

Understanding the Key Differences Between GOP and GOPPAR in the Hotel Industry

The key differences between GOP and GOPPAR in the hotel industry, and how both metrics help you optimise hotel profitability and operational efficiency.

Everything You Need to Know About Room Service Apps for Hotels

How chatlyn handles hotel room service through app-free guest messaging: more efficiency, service upsells and higher guest satisfaction, with no download.

Guest Experience in Luxury Hotels and Resorts

How luxury hotels and resorts create memorable guest experiences through personalised service, exclusive amenities and technology, plus the latest trends.

Luxury hotel concierge: what they do and the services guests expect

What a luxury hotel concierge does, the services guests expect, Les Clefs d'Or, concierge vs butler, and how technology gives the team time for guests.

WhatsApp automation for hotels: journeys, campaigns and opt-ins

The complete guide to WhatsApp automation for hotels: PMS-triggered guest journeys, campaigns guests actually open, and opt-in compliance done properly.

Revolutionise Hotel Management with Hyperintelligent Software: The Future of Hospitality

How hyperintelligent software like chatlyn uses AI and automation in hotel management to raise guest satisfaction and streamline operations.

Experience Keyless Access: Open Your Hotel Room Door with WhatsApp

Open your hotel room with WhatsApp: how keyless access gives guests smooth, secure entry using just their smartphone, with no physical key to lose.

Omnichannel Communication for Hotels - All you need to know

In this article, let’s dive into what these Omnichannel Communication platforms are, why they’re a big deal, and how they can make your business go ‘Wow!’

Artificial Intelligence on WhatsApp: The Customer Service Revolution

How AI on WhatsApp changes customer service with chatlyn: clearer communication, more efficiency and personalised experiences for every customer.

Hotel guest communication: channels, timing and automation

How hotels run guest communication guests actually answer: the channels that matter, timing across the stay, AI first response, and how to measure it.

WhatsApp chatbot for hotels

What a WhatsApp chatbot actually does for a hotel: instant answers in the guest language, handover to staff, and journey messages triggered by the PMS.

chatlyn Expands Presence to the UAE with New Office in Dubai

chatlyn empowers over 1,000 travel and hospitality entities with AI-powered services

Elevating Resort Guest Engagement: A Complete Guide to Enhancing Guest Experiences with chatlyn

How to elevate guest engagement at your resort with chatlyn: personalised communication, AI and predictive analytics, plus research-backed strategies.

Revolutionising Hotel Guest Engagement with chatlyn: A Comprehensive Guide

Elevate hotel guest engagement with chatlyn's innovative solutions. Drive satisfaction, boost revenue, and stay competitive in the hospitality industry.

Strengthening Guest Retention in the Hotel Industry: Strategies and Solutions

What guest retention means in hospitality, and proven strategies to lift your hotel's repeat bookings, loyalty and direct revenue through messaging.

Elevating Hostel Experience with Online Chat Solutions

Transform Your Stay: Discover How Online Chat Solutions Elevate Hostel Experiences to Unbelievable Heights! Click to Unleash the Future of Travel Now!

WhatsApp Marketing Examples

Unlock Explosive Growth: 7 WhatsApp Marketing Secrets Revealed! Dive into winning strategies and real examples that catapult engagement and sales. Click now and transform your marketing overnight!

Hotel Marketing Automation Strategies: Elevating Your Hotel's Marketing Game

A guide to hotel marketing automation strategies, with tools like chatlyn that streamline operations, personalise guest experiences and drive revenue.

Marketing Strategy for Resort Hotels: A Comprehensive Guide

A complete guide to marketing strategy for resort hotels: how to use technology, raise guest satisfaction and grow your resort's success.

ChatGPT For Hotels: The Best AI Tool For Hotel Industry

Revolutionise hotel guest experiences with ChatGPT, the ultimate AI tool. See how!

How To Get WhatsApp AI Chatbot

Discover 2026's Secrets: Get Your WhatsApp AI Chatbot Easily & Boost Engagement Now!

WhatsApp Campaign Ideas

Practical WhatsApp campaign ideas and strategies to lift engagement and sales, with examples you can adapt for your hotel's next campaign.

Unconventional and Unmissable on brutkasten.com!

chatlyn's approach to communication in travel and hospitality, as featured on brutkasten.com, with insights from Nicolas Vorsteher on its global impact.

The (Not So Silent) Rise of the Hospitality & Travel Industry - Trends in 2024

The trends and technology shaping hotels and travel in 2024: how a rejuvenated hospitality industry blends innovation with tradition in a world in motion.

A Comprehensive Guide to an OmniChannel Messaging Platform

In this guide, we're going to explain what is an omni channel inbox and introduce you to chatlyn, a top solution in this field.

Revitalise Your Hotel Revenue Strategies for Increasing Hotel ADR

Hotel revenue strategies and tech-driven tools that help you increase ADR and stay ahead in a competitive hospitality industry.

Unlocking the Potential of Self-Service Devices and Tools: Exploring Examples and Meaning

Uncover the game-changing potential of self-service devices: transforming industries and empowering customers with unparalleled convenience! Explore our insightful article for a comprehensive look at self-service technology and its impact on modern businesses.

Exploring the Benefits and Applications of Self-Service Technology (SST)

Understanding Self-Service Technology and its meaning. The role of self-service technology in your business, Why to Use Self-Service Technology?

Upselling in hotels: techniques, timing and examples

How hotels upsell without being pushy: the four stages of the stay, techniques that work at the front desk and by message, and how to measure the results.

Omnichannel Communication Examples

Protecting and Enhancing Your Hotel's Reputation: A Guide to Manage Reputation in Hospitality

This article explores the importance of reputation management for hotels and provides strategies for enhancing guest satisfaction and boosting revenue.

WhatsApp Business App vs. WhatsApp Business Platform (API): Choosing the Right Solution for Your Business

Discover the perfect WhatsApp solution for your business with our comprehensive guide! Learn about the key differences between the WhatsApp Business App and the WhatsApp Business Platform (API) to make an informed decision. Get the most out of WhatsApp with expert insights from chatlyn.