case studies: checkvienna
How checkVIENNA Automated 4,000+ Messages & Boosted Satisfaction Overnight!
checkVIENNA, a leading provider of short-term rentals with an impressive portfolio of 286 apartments in Vienna, has revolutionized the way it interacts with its customers thanks to the implementation of chatlyn. With 11 dedicated agents and a presence on platforms such as Airbnb and Booking.com, checkVIENNA faced the challenge of efficiently managing communications and booking confirmations. This is where chatlyn comes into play, offering innovative solutions that have marked a before and after in their daily operations.
Key Performance Highlights Achieved with chatlyn
saved time in manual task with automation studio
more engagement
from customers
overall decrease in
resolution time
Challenge
Previously, checkVIENNA manually managed booking confirmations via email, a process that consumed valuable time and was prone to errors.
The need to automate this process and improve communication with customers became imperative to maintain its market leadership position.
Solution with chatlyn
Implementing chatlyn has been instrumental for checkVIENNA, allowing them to fully leverage the power of automation and omnichannel messaging.
Thanks to chatlyn's Journey Builder, they now send booking confirmations automatically via WhatsApp, using placeholders such as full name, booking category, number of people, arrival, departure and apartment address, which connect via API to my-bookings. This ensures that contact information is automatically collected after a booking is made, sending the confirmation message instantly and without manual intervention.
The implementation of chatlyn has been a game changer for us at checkVIENNA. It has allowed us to not only improve our operational efficiency, but also elevate our customer experience to a whole new level. Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties and engage with our guests. It's impressive to think of the time and resources we've saved, allowing us to focus on what really matters: providing exceptional experiences for our guests.
CheckVienna
Martin Reinisch
CEO
Impact
In January, checkVIENNA sent almost 4,000 newsletters via WhatsApp in a fully automated manner, representing significant savings in time and resources. chatlyn's omnichannel solution has also solved many problems, centralizing preferred channels such as email and WhatsApp on a single platform.
This, along with the ability to monitor which agent responds and response time thanks to chatlyn's insights and reporting functionalities, has raised the quality of customer service to new standards. checkVIENNA's adoption of chatlyn has resulted in a significant improvement in operational efficiency and customer satisfaction.
Automating booking confirmations and sending newsletters has not only streamlined internal processes but also improved the customer experience by delivering timely and personalized communications.
The collaboration between checkVIENNA and chatlyn is a clear example of how technology and innovation can transform business operations in the short-term rental industry. chatlyn's ability to simplify and automate communication has enabled checkVIENNA to scale its business, improve efficiency and continue to deliver exceptional customer experiences.
