case studies: SkiYodl
SkiYodl- 5 Times Increase in Lead Generation thanks to chatlyn
Founded in 2018, SkiYodl stands at the forefront of revolutionizing the ski industry with a customer centric booking platform that emphasizes skiing as the core offering. Leveraging years of experience and profound knowledge from a collective of ski industry professionals, SkiYodl has established the largest online marketplace for curated mountain stays and experiences. Proudly ranked #44 in the 2024 Startups 100 index, SkiYodl is recognized as a beacon of innovation and disruption within the UK's startup ecosystem.
Key Performance Highlights Achieved with chatlyn
open rate with WhatsApp Newsletters.
customers satisfied.
increase in lead generation with faster response times.
Challenge
SkiYodl struggled to quickly answer customer questions and make the most of automation. They needed a way to bring together all their customer chats in one place and make tasks like sending out replies or capturing leads faster and less manual. They also really needed a system that could easily work with the other tools they were using. This is why finding a solution like chatlyn was crucial.
It helped them manage all their customer chats in one spot and use automation to speed things up, making everything work better together.
Solution with chatlyn
SkiYodls digital strategy encompasses the integration of HubSpot and Slack with chatlyn, facilitating seamless exchange of guest data between these platforms. This integration has been pivotal in enhancing operational efficiency, marked by significant time savings in communication processes. The incorporation of a web chat widget on their site, equipped with a pre form data capture mechanism, has quintupled their lead generation efforts.
Moreover, SkiYodl leverages chatlyns Automation Studio for sending personalized WhatsApp messages to customers, enriching the customer experience with tailored details such as the resort and customer names, thanks to the data integration from HubSpot.
To bridge the connection between their property management system (PMS) and chatlyn, SkiYodl employs Zapier. This strategic use of Zapier as a webhook connector facilitates an automated and efficient workflow, ensuring that customer data flows seamlessly from their PMS into chatlyn, enabling personalized and timely communications.
The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl.
It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities.
This technological advancement has fortified our commitment to delivering unparalleled customer-centric booking experiences in the ski industry.
SkiYodl
Cahal Kane
Managing Director
Impact
The integration of chatlyn's AI chatbot, alongside its omnichannel capabilities and Journey Builder, revolutionized the IMLAUER Group's customer service. This technological leap significantly reduced the time spent on customer inquiries, elevating customer satisfaction with round-the-clock, precise responses. The AI chatbot and chatlyn's platform have become indispensable in maintaining high service standards and enhancing operational efficiency across the group.
SkiYodls journey with chatlyn encapsulates the transformative power of integrating advanced technological solutions to redefine customer interactions in the travel and leisure sector.
The strategic alignment of chatlyn with leading CRM platforms, internal communication tools, and the innovative use of Zapier underscores the potential for forward thinking companies to elevate operational efficiency and deliver exceptional customer experiences.
