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August Release 24

🆕 New Features 

  • Support for Microsoft 365 shared inboxes
  • New Standalone Contact Importer
  • Support for two new PMS solutions: Protel (via Yanovis OpenDataHub) and OHIP (Oracle Hospitality)
  • Ability to send SMS templates
  • Added AI toggle inside of conversations
  • Added AI Nest Switch and AI Disengage nodes - Cloud inbox only - Also requires more than one nest per bot user
  • Added conversation actions node
  • Added Jump-to-Node
  • Added SMS node
  • AI Response Suggestions based on the last contact message
  • SMS-Fallback for contacts who don't have a WhatsApp enabled number - Cloud inbox only
  • New colorful contact avatars - say goodbye to the same old green
  • Templates sent to a single contact can now be scheduled
  • For Whatsapp conversations the time reamining in the conversation window is indicated more clearly
  • Added „Informal German“ to the Webchat Widget

🏗️ Notable Changes 

  • The audio and video player component is now more consistent with the rest of the application
  • It is no longer possible to create GBM inboxes. GBM inboxes will be removed altogether in an upcoming release
  • Images used  for the template headers will now be checked for the correct color format
  • AI now ignores quick-reply buttons
  • Re-enabled „launcherTile“ styling for webchat widget

🐛 Notable Bug Fixes 

Over 50 bugs fixed in total

  • Fixed problems where the auto-translate feature for WhatsApp templates would sometimes fail
  • Fixed bug where business hours couldn't be updated
  • Fixed bug where the application would become unresponsive upon opening certain mails
  • Fixed bug where emojis would duplicate the already written message text 
    Fixed bug where emojis would duplicate the already written message text 😜
  • Fixed issues when a template has ten QRBs enabled
  • Fixed issue where conditions in the Automation Builder would lead to the wrong result
  • Fixed issue where some characters could not be used for passwords.
  • Fixed bug with spaces in list and folder names
  • Fixed bugs where merge fields weren't working for list entry points
  • WA templates can now no longer be sent from the „Private Note“ tab.
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