This release focuses on resolving critical issues affecting template behavior, Oracle integrations, API payloads, and editor defaults, while also updating our infrastructure for smoother operations.
Improvements for Oracle
- Updated the Oracle offset model to use a “highest+no offset” approach, ensuring reliable event streaming during reconnections and preventing the loss of new events.
- Enhanced the Oracle ping/pong mechanism by increasing reconnection attempts and extending intervals, minimizing connection drops and handling delayed responses more gracefully.
Editor Default Mode Update
The editor’s default mode now switches to “Reply” when changing conversations, preventing it from unintentionally remaining in “Note” mode.
Template Freezing with Date Attributes
Fixed an issue where the template builder would freeze when a date attribute was selected alongside multiple languages.
API Call Body Editor Bug
Resolved a problem in the API call body editor where multiple merge fields in one string would incorrectly insert extra quotes, invalidating the payload.
⚙️ Edit Entrypoint Modal Validation
Fixed validation issues in the edit entrypoint modal that previously prevented saving changes after modifying merge fields.
Webchat Widget UI Fix
Corrected the border radius on the webchat widget when the additional title is off, ensuring button styling remains consistent even with custom CSS applied.
Merge Fields in API Editor
Addressed a bug where including two merge fields in one string caused the editor to insert a stray quotation mark, marking the field as invalid.