Next Webinar 17th September: How AI Makes Guest Comms Profitable.

Hi there!

May Release 25

✨ New Features & Enhancements

🏨 Booking.com Messaging-API Inbox
Converse with your Booking.com guests directly inside chatlyn for a seamless communication experience.

πŸ–ΌοΈ Inline-Image Email Editor & Full-Screen View
Paste images straight into the email body and toggle distraction-free writing with the Expand icon.

πŸ’¬ True WhatsApp-Template Preview
WhatsApp templates now appear exactly as they are sent, with merge-field values blurred until you click β€œReveal.”

🌍 Smarter Language Handling
Language dropdowns now display full language names for better clarity.

πŸ› οΈ Redesigned Template Builder
The template builder has been completely rebuilt and now includes a dedicated full-screen mode.

⏱️ Quick-Reply Timeout Extended
WhatsApp quick-reply buttons can now remain active for up to 14 days, giving guests more flexibility.

πŸ€– Skip-First Interval Message
A new ignoreFirst flag allows AI to handle the first customer message before the hand-over question is sent.

πŸ’° WhatsApp Cost Centre
View a breakdown of sent template categories and expected costs directly in Settings β€Ί Subscription.

πŸ“Š Automation Node Counter & Limit
A traffic-light counter warns you at 150 nodes, and new additions are blocked once the 200 node limit is reached.

πŸ”” Notification Badge on Favicon
Your browser tab now displays a badge whenever unread notifications exist.

πŸ”§ Notable Changes

πŸ‡ΉπŸ‡· Turkish Language Support
Turkish has been added to the WhatsApp-template language list.

πŸ˜€ Unified Emoji Picker
A new emoji picker ensures a consistent experience across the platform.

πŸ“§ Microsoft 365 Mailboxes
Inbox settings now include a one-click Re-authorise button for quick fixes.

🐞 Key Bug Fixes

πŸ”  Arabic Template Preview Fix
Bullet points in Arabic templates no longer overflow message bubbles.

πŸ“± SMS Template Deletion
Deleting both SMS translations now removes the template entirely as expected.

πŸ“¦ Storage Handling Improvements
β€œKeep existing data” now merges data properly instead of overwriting it.

⏳ Wait-Node Fix
Wait-nodes no longer clear merge-fields before subsequent API calls.

🚫 Invalid IDs Rejected
Null/undefined IDs are rejected before being written to storage.

πŸ“© Automation Merge-Tags
Merge-tags now resolve correctly inside SMS nodes.

πŸ“… ignoreYear Checkbox
The ignoreYear checkbox state is now correctly respected in dynamic-list payloads.

πŸ“₯ Inbox Selector
The inbox selector always opens properly when starting a new conversation.

πŸ“¨ CC Address Handling
CC addresses no longer carry over between conversations.

πŸ“Š Importer Enhancements
Duplicate column mapping is prevented, and E.164 numbers are validated for cleaner imports.

πŸ€– Deleted Users’ Messages
Messages from deleted users are no longer displayed as AI/bot messages.

πŸ“‚ Contact-Details View
List folders now load correctly in contact-details.

πŸ“± New Message Phone Input
The phone input enforces E.164 formatting and provides accurate error messages.

🎨 Email Editor Styling
Global styles in the email editor are now sandboxed and no longer leak into the app UI.

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