We just wrapped our deep-dive session on how hotels are using WhatsApp to actually move revenue and guest satisfaction scores. If you missed it live, the recording covers everything you need to know about turning WhatsApp from a support channel into your strongest direct engagement tool.
What we covered:
Building WhatsApp campaigns that hotels actually use - forget generic newsletters. We showed real examples of pre-arrival upsells, local experience promotions, and post-stay loyalty campaigns that drive bookings.
Guest segmentation that works - how to automatically group guests by booking type, stay history, and preferences to send the right message at exactly the right moment. No more spray-and-pray marketing.
Templates that convert - we walked through actual WhatsApp templates from hotels seeing 40%+ engagement rates on room upgrades, restaurant reservations, and repeat bookings.
Integration magic - live demo of how your PMS talks to WhatsApp automatically. Guests get welcome messages, check-in reminders, and personalized offers without your team lifting a finger.
Why hotels are choosing WhatsApp over email: → 98% open rates vs 20% for email → Instant two-way conversations → Guests actually respond and engage → Works in every market globally
Whether you're already using chatlyn or just exploring how WhatsApp could work for your property, this recording shows you exactly what's possible.
Questions about implementing any of this at your hotel? Just reply - our team loves talking about this stuff.
#HotelTech #WhatsApp #GuestEngagement #DirectBookings #HotelMarketing
