Increase revenue while you sleep
Your 24/7 hospitality team that never sleeps
Transform guest communication across every channel with intelligent AI assistants that save time, drive revenue, and delight guests.
Join hundreds of satisfied brands elevating their customer engagement with chatlyn
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drop in manual emails once AI drafts answers.
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instant replies on chat and WhatsApp – no missed bookings at 3 AM.
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languages handled natively; guests feel at home wherever they’re from.
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WhatsApp open rate for upsell offers sent by the suite
Features that matter to busy hotel teams
Chatbot that helps with bookings, not just answers
Website and social-media visitors can check dates, pick add-ons and confirm in less than a minute – no form, no wait.
Old way: abandoned enquiry forms
Your hotel: self-service bookings 24 / 7
Email responses in seconds
Highlight an enquiry, the assistant drafts a personalised reply in your tone – staff just review and send.
Old way: 4 min per email
Your hotel: 20 sec with AI draft
Review responses in one click
The assistant drafts calm, on-brand replies on TripAdvisor, Google, Booking.com – negative reviews dealt with before lunch.
Old way: Manual typing burns hours
Your hotel: AI replies keep ratings high
Key AI features at a glance
AI chatbot
24 / 7 virtual concierge that answers questions in any language with your brand voice and upsells on any channel.
AI email co-pilot
writes on-brand replies in seconds, cutting inbox time by up to 80 %.
AI review assistant
one-click chrome extension, sentiment-aware responses that keep ratings high on every review site.
Join the waitlist →
AI booking assistant
channel-agnostic bot that walks guests through the full reservation flow in chat, WhatsApp or socials.
AI Assistants
smart reply drafts, instant conversation summaries and live translations—right inside the inbox.
Live in weeks, not months
Guided setup
Our team imports your FAQs and trains the model – no coding needed.
Connect once
chatlyn plugs into Opera, Protel, Mews, Apaleo and more.
Roll out at your pace
Start with the chatbot, add email and review when you’re ready.
Don’t just take it from us.
We’re proud of every single success story of our customers. This is what they have to say:
Our team works tirelessly to provide the best service to customers, even in the current crisis. chatlyn has made our work immensely easier, as several sales agents can now process customer requests simultaneously and thoroughly.
We are now no longer limited to just one mobile device and can follow up on customer requests more efficiently and quickly.
Steffl department store
Milene Platzer
Head of Marketing & Communication
The implementation of chatlyn has been a game changer for us at checkVIENNA. It has allowed us to not only improve our operational efficiency, but also elevate our customer experience to a whole new level.
Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties and engage with our guests.
It's impressive to think of the time and resources we've saved, allowing us to focus on what really matters: providing exceptional experiences for our guests.
CheckVienna
Martin Reinisch
CEO
chatlyn has revolutionized the way we communicate with our customers. The WhatsApp newsletter tool has allowed us to overcome language barriers and personalize our communications like never before. We can now ensure that every customer receives relevant and personalized information in their own language, which has had a direct impact on customer satisfaction and the efficiency of our operations.
Living Tours
Rosa Madalena Lopes da Silva
Living Online Manager
The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.
IMLAUER
Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg
It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer!
Our goal was to implement the AI in the near future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram.
La Quinta by Wyndham Jumeirah, Dubai
Jan Hüpers
General Manager
The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl.
It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities.
This technological advancement has fortified our commitment to delivering unparalleled customer-centric booking experiences in the ski industry.
SkiYodl
Cahal Kane
Managing Director
AI solutions for every kind of hospitality business
24/7 Virtual Concierge · Full Guest Journey · AI Assitants · PMS Integrations · AI Chatbot
Ready to see AI assistants in action?
Book a personalised demo – or jump on the AI Voice beta waitlist.
Most Common Questions about our AI Assistants
We love to answer your questions in person, but of course here are some of them already answered.
How quickly can we implement the AI Assistant Suite?
The implementation process is straightforward and can be completed within days. Our team will guide you through the entire setup process, including knowledge base training.
How does the AI Assistant integrate with our existing systems?
chatlyn connects seamlessly with your PMS, CRM, and other systems through our API integration, ensuring all your tools work together efficiently.
Can we customize the AI to match our brand voice?
Absolutely! All of our AI assistants can be trained to match your unique brand voice and communication style.
What languages does the AI Assistant Suite support?
Our AI assistants support communication in 35+ languages, ensuring you can connect with international guests in their preferred language.