Automated, but personalized guest journey
Automate perfect guest communication at every touchpoint
Design seamless communication journeys that guide guests from booking to post-stay, delivering personalized messages at exactly the right moment—without manual effort.
Calculate how a WhatsApp guest journey would impact your revenue
Join hundreds of satisfied brands elevating their customer engagement with chatlyn
Meet chatlyn's Automation Studio
Our intuitive Guest Journey Builder orchestrates personalized, timely communication across every channel—from booking confirmation to post-stay thank you, freeing your staff while elevating the guest experience.
0%
Open rate on WhatsApp – dramatically outperforming email
0%
Consistency in guest touchpoints
0/7
Automated communication that never sleeps
Powerful features for seamless guest journeys
Custom workflows
Design personalized guest journeys with our intuitive visual builder—no technical skills required.
Easy drag-and-drop interface for building communication flows
Ready-to-use templates for common guest journeys
Multi-channel orchestration across email, WhatsApp, SMS, and more
Full guest lifecycle coverage from booking to post-stay follow-up
Event-based triggers
Deliver messages at exactly the right moment based on guest actions and journey stages.
Time-based triggers (days before arrival, hours after checkout)
Action-based triggers (booking made, check-in completed)
Behavior-based triggers (link clicked, amenity booked)
Custom trigger creation for unique property needs
Integration & data
Connect with your existing systems to leverage real-time guest data for truly personalized communication.
Seamless PMS/CRM integration via our robust API
Dynamic personalization using guest data (name, room type, etc.)
Live availability and pricing in automated messages
Unified guest profiles from multiple data sources
Interactive & dynamic messages
Create engaging messages that drive action and update based on guest behavior.
Interactive elements like buttons and quick replies
Dynamic audience segments that update automatically
Conditional content that adapts to guest preferences
A/B testing capability to optimize messaging
Set it once, deliver perfectly every time
Automation Studio transforms how your team communicates with guests, eliminating manual effort while ensuring no opportunity is missed.
Save countless staff hours
With 87% of manual task time saved, your team can focus on creating exceptional in-person experiences rather than sending routine messages.
Ensure perfect consistency
Every guest receives the right communication at exactly the right time, regardless of staff availability or workload.
Scale personalization
Deliver individualized messages to hundreds or thousands of guests simultaneously with dynamic content insertion.
Optimize continuously
Analyze performance metrics to refine your automation workflows for even better results over time.
See the numbers.
WhatsApp upsell calculator
Quick maths: chatlyn newsletters reach 95 % of guests, 25 % click, 10 % buy.
total keys you sell
typical fill rate
e.g. breakfast, spa, late out
Guests reached / month 0
Opens (95 %) 0
Clicks (25 % of opens) 0
Purchases (10 % of clicks) 0
Extra revenue / month €0
Extra revenue / year €0
Reached = rooms × occupancy × 30 nights.
Need a precise forecast? book a live demo.
Don’t just take it from us.
We’re proud of every single success story of our customers. This is what they have to say:
Our team works tirelessly to provide the best service to customers, even in the current crisis. chatlyn has made our work immensely easier, as several sales agents can now process customer requests simultaneously and thoroughly.
We are now no longer limited to just one mobile device and can follow up on customer requests more efficiently and quickly.
Steffl department store
Milene Platzer
Head of Marketing & Communication
The implementation of chatlyn has been a game changer for us at checkVIENNA. It has allowed us to not only improve our operational efficiency, but also elevate our customer experience to a whole new level.
Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties and engage with our guests.
It's impressive to think of the time and resources we've saved, allowing us to focus on what really matters: providing exceptional experiences for our guests.
CheckVienna
Martin Reinisch
CEO
chatlyn has revolutionized the way we communicate with our customers. The WhatsApp newsletter tool has allowed us to overcome language barriers and personalize our communications like never before. We can now ensure that every customer receives relevant and personalized information in their own language, which has had a direct impact on customer satisfaction and the efficiency of our operations.
Living Tours
Rosa Madalena Lopes da Silva
Living Online Manager
The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.
IMLAUER
Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg
It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer!
Our goal was to implement the AI in the near future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram.
La Quinta by Wyndham Jumeirah, Dubai
Jan Hüpers
General Manager
The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl.
It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities.
This technological advancement has fortified our commitment to delivering unparalleled customer-centric booking experiences in the ski industry.
SkiYodl
Cahal Kane
Managing Director
How Automation Studio works
1. Design your journey
Use our visual builder to create communication workflows or start with our pre-built templates.
2. Set your triggers
Define when messages should be sent based on time, events, or guest actions.
3. Craft your messages
Create personalized content for each touchpoint, including interactive elements.
4. Connect your data
Integrate with your PMS and CRM to pull in guest information for personalization.
5. Activate and monitor
Launch your automation and track performance through our comprehensive dashboard.
Ready to automate your guest journey?
See how chatlyn's Automation Studio can transform your guest communications, save staff time, and create exceptional experiences at every touchpoint.
Schedule your personalized demo
See an automated guest journey in action
Most Common Questions about our Automation Studio Feature
We love to answer your questions in person, but of course here are some of them already answered.
How much technical expertise is required to set up automations?
Automation Studio is designed to be user-friendly for non-technical staff. Our intuitive visual builder uses drag-and-drop functionality, and we provide templates to get you started quickly. Most clients can build their first automation workflow in less than 30 minutes.
Can we integrate with our existing PMS/CRM system?
Yes, chatlyn offers robust API integration with all major hospitality PMS and CRM systems. Our team will handle the technical setup to ensure seamless data flow between your existing systems and the Automation Studio.
How can we ensure our automated messages still feel personal?
Automation Studio uses dynamic content insertion to personalize each message with guest-specific information. You can also create conditional content that adapts based on guest preferences or behavior, ensuring communications always feel relevant and personalized.
Can we create different automations for different properties?
Absolutely. For hotel groups, you can create property-specific automation workflows while maintaining consistent branding across your portfolio. This allows for location-specific information while leveraging the efficiency of a centralized communication system.