Automated, but personalized guest journey
Design seamless communication journeys that guide guests from booking to post-stay, delivering personalized messages at exactly the right moment—without manual effort.
Calculate how a WhatsApp guest journey would impact your revenue
Our intuitive Guest Journey Builder orchestrates personalized, timely communication across every channel—from booking confirmation to post-stay thank you, freeing your staff while elevating the guest experience.
Open rate on WhatsApp – dramatically outperforming email
Consistency in guest touchpoints
Automated communication that never sleeps
Design personalized guest journeys with our intuitive visual builder—no technical skills required.
Deliver messages at exactly the right moment based on guest actions and journey stages.
Connect with your existing systems to leverage real-time guest data for truly personalized communication.
Create engaging messages that drive action and update based on guest behavior.
Automation Studio transforms how your team communicates with guests, eliminating manual effort while ensuring no opportunity is missed.
With 87% of manual task time saved, your team can focus on creating exceptional in-person experiences rather than sending routine messages.
Every guest receives the right communication at exactly the right time, regardless of staff availability or workload.
Deliver individualized messages to hundreds or thousands of guests simultaneously with dynamic content insertion.
Analyze performance metrics to refine your automation workflows for even better results over time.
Quick maths: chatlyn newsletters reach 95 % of guests, 25 % click, 10 % buy.
Reached = rooms × occupancy × 30 nights.
Need a precise forecast? book a live demo.
Don’t just take it from us.
We’re proud of every single success story of our customers. This is what they have to say:
Use our visual builder to create communication workflows or start with our pre-built templates.
Define when messages should be sent based on time, events, or guest actions.
Create personalized content for each touchpoint, including interactive elements.
Integrate with your PMS and CRM to pull in guest information for personalization.
Launch your automation and track performance through our comprehensive dashboard.
See how chatlyn's Automation Studio can transform your guest communications, save staff time, and create exceptional experiences at every touchpoint.
Schedule your personalized demo
See an automated guest journey in action
We love to answer your questions in person, but of course here are some of them already answered.
Automation Studio is designed to be user-friendly for non-technical staff. Our intuitive visual builder uses drag-and-drop functionality, and we provide templates to get you started quickly. Most clients can build their first automation workflow in less than 30 minutes.
Yes, chatlyn offers robust API integration with all major hospitality PMS and CRM systems. Our team will handle the technical setup to ensure seamless data flow between your existing systems and the Automation Studio.
Automation Studio uses dynamic content insertion to personalize each message with guest-specific information. You can also create conditional content that adapts based on guest preferences or behavior, ensuring communications always feel relevant and personalized.
Absolutely. For hotel groups, you can create property-specific automation workflows while maintaining consistent branding across your portfolio. This allows for location-specific information while leveraging the efficiency of a centralized communication system.