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customer journey automation

Automate your customer engagement with smart connections

Effortlessly Craft Tailored Communication Journeys: chatlyn's Automation Studio Paves the Way for Smart, Automated Interactions Across Every Stage of Your Customer's Journey.

Join hundreds of satisfied brands elevating their customer engagement with chatlyn
checkvienna.at
3SI
Marriott
Crowne Plaza
EWTC
Ibis
Intercontinental
Refurbed

Sophisticated Workflows for Enhanced Engagement

chatlyn's Automation Studio is a cutting-edge feature designed to revolutionize your customer interaction strategy. This powerful tool allows you to create complex workflows and automations, tailor-made to fit your unique business needs. Whether it's segmenting contacts based on location or other specific parameters, or orchestrating a series of targeted communications, Automation Studio simplifies and enhances the process, ensuring a more personalized and effective customer experience.

Intelligent Engagement at Every Step

Imagine automatically adding contacts to specific lists based on their location or custom parameters.

Or, consider the impact of sending a welcome WhatsApp message to hotel guests upon their arrival, followed by a series of thoughtfully timed messages throughout their stay.

These automated interactions not only improve guest satisfaction but also open opportunities for upselling services, ultimately increasing revenue and enhancing the overall customer experience.

Elevating Client Experiences Through Timely Communication

Automation Studio is particularly effective in the hospitality sector.

Automated messages can greet guests upon arrival, provide important information about their stay, and offer personalized recommendations for services and amenities. This proactive approach to guest communication not only streamlines the hotel experience but also creates a more engaging and memorable stay.

Expand Your Reach with Automated Newsletter Campaigns

Automation Studio's capabilities are further enhanced when integrated with chatlyn's WhatsApp Newsletter feature.

Automate the distribution of newsletters based on specific triggers within the customer journey. This integration allows for timely and relevant newsletter content, significantly increasing engagement and conversion rates.

More about Whatsapp Newsletters

Our team works tirelessly to provide the best service to customers, even in the current crisis. chatlyn has made our work immensely easier, as several sales agents can now process customer requests simultaneously and thoroughly.

We are now no longer limited to just one mobile device and can follow up on customer requests more efficiently and quickly.

Steffl department store
Steffl department store
Milene Platzer
Head of Marketing & Communication

The implementation of chatlyn has been a game changer for us at checkVIENNA. It has allowed us to not only improve our operational efficiency, but also elevate our customer experience to a whole new level. Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties and engage with our guests. It's impressive to think of the time and resources we've saved, allowing us to focus on what really matters: providing exceptional experiences for our guests.

CheckVienna
CheckVienna
Martin Reinisch
CEO

chatlyn has revolutionized the way we communicate with our customers. The WhatsApp newsletter tool has allowed us to overcome language barriers and personalize our communications like never before. We can now ensure that every customer receives relevant and personalized information in their own language, which has had a direct impact on customer satisfaction and the efficiency of our operations.

Living Tours
Living Tours
Rosa Madalena Lopes da Silva
Living Online Manager

The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.

IMLAUER
IMLAUER
Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg

It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer!

Our goal was to implement the AI in the near
future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram.

La Quinta by Wyndham Jumeirah, Dubai
La Quinta by Wyndham Jumeirah, Dubai
Jan Hüpers
General Manager

The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl. It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities.

This technological advancement has fortified our commitment to delivering unparalleled customer-centric booking experiences in the ski industry.

SkiYodl
SkiYodl
Cahal Kane
Managing Director
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