Omnichannel Inbox
One inbox for every guest message
Turn email, WhatsApp, webchat, social media and OTA messages into one clean conversation stream. No more tab-hopping, no guest left waiting.
Join hundreds of satisfied brands elevating their customer engagement with chatlyn
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less screen-switching, time staff work from a single queue
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instant replies, guests never wait for the morning shift
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languages handled, automatic in-thread translation
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missed inquiries, smart routing and SLA timers keep you on track
Guests want answers on their channel of choice, right now
Your team juggles separate inboxes for email, WhatsApp, Instagram, Booking.com and more. Context is scattered, hand-offs break, response times slip and revenue walks away.
chatlyn’s Omnichannel Inbox funnels every conversation into one place, adds real-time translation and AI assistance, then routes each thread to the right teammate. Fast, consistent, personalised service on every channel.
All channels, one queue
Connect email, WhatsApp, SMS, Telegram, website chat, Instagram, Facebook Messenger, Booking.com, Airbnb and more. Every message lands in the same timeline.
Old way: Five browser tabs, scrolling for context, missed messages at shift change.
Your hotel: One unified thread for every guest, zero context lost, zero missed pings.
Instant translation
chatlyn auto-detects language, translates the inbound text, and sends your reply back in the guest’s language. 35 + languages, zero extra staff.
Old way: Copy-paste into Google Translate, cross-checking policies, hoping nothing got lost.
Your hotel: Message arrives translated, reply auto-translated back – staff answer confidently in 35 + languages.
AI suggestions & improvements
Suggested answers and improvements to delivering the perfect answer in seconds.
Old way: Staff craft each email from scratch, skim 20-message threads for details.
Your hotel: AI drafts the perfect reply in seconds, adds a TL;DR for the next shift.
Ticketing & team collaboration
Assign, tag, add internal notes and shift hand-offs. No request slips through the cracks.
Old way: Sticky notes, forwarded emails and “Did anyone answer this yet?” Slips through the cracks.
Your hotel: Auto-assign for everyone to see status.
Outcomes for your property
Save hours every day
One workspace and AI-drafted replies mean fewer clicks, quicker resolutions and shorter training time for new hires.
Boost guest satisfaction
Respond fast, stay consistent, remember every preference – even when a guest hops from WhatsApp to email.
Capture more revenue
Prompt replies turn enquiries into bookings and surface upsell opportunities in context.
Protect your brand voice
Suggested replies and shared templates keep every message on tone, no matter who is on shift.
Our team works tirelessly to provide the best service to customers, even in the current crisis. chatlyn has made our work immensely easier, as several sales agents can now process customer requests simultaneously and thoroughly.
We are now no longer limited to just one mobile device and can follow up on customer requests more efficiently and quickly.
Steffl department store
Milene Platzer
Head of Marketing & Communication
The implementation of chatlyn has been a game changer for us at checkVIENNA. It has allowed us to not only improve our operational efficiency, but also elevate our customer experience to a whole new level.
Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties and engage with our guests.
It's impressive to think of the time and resources we've saved, allowing us to focus on what really matters: providing exceptional experiences for our guests.
CheckVienna
Martin Reinisch
CEO
chatlyn has revolutionized the way we communicate with our customers. The WhatsApp newsletter tool has allowed us to overcome language barriers and personalize our communications like never before. We can now ensure that every customer receives relevant and personalized information in their own language, which has had a direct impact on customer satisfaction and the efficiency of our operations.
Living Tours
Rosa Madalena Lopes da Silva
Living Online Manager
The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.
IMLAUER
Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg
It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer!
Our goal was to implement the AI in the near future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram.
La Quinta by Wyndham Jumeirah, Dubai
Jan Hüpers
General Manager
The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl.
It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities.
This technological advancement has fortified our commitment to delivering unparalleled customer-centric booking experiences in the ski industry.
SkiYodl
Cahal Kane
Managing Director
Ready to unify your guest communications?
Schedule a personalised demo and see the Omnichannel Inbox in action.
Schedule your personalized demo
See Omnichannel Inbox in action
Frequently asked questions
Which channels can I connect?
Email, WhatsApp, SMS, website chat, Instagram, Facebook, Booking.com, Airbnb and more. New channels are added regularly.
How accurate is the translation?
Messages are translated in real time using advanced neural models, then shown side-by-side with the original for quick review.
How long does setup take?
Typical properties go live in one to two weeks, including channel connections and staff onboarding.