Every visitor is a potential booking.
A guest is on your website at 11 PM comparing hotels. They have a question about parking, or pool hours, or whether the suite has a balcony. If nobody answers, they book somewhere else. chatlyn's AI webchat answers instantly, in their language, 24/7.
Trusted by 1,000+ hotels worldwide
The guest asks. The AI answers. The booking happens.
Most hotel sites lose guests at the decision moment: one question, no quick way to ask, they book a competitor. chatlyn's webchat sits on every page, answers in under 3 seconds, and converts the questions that decide bookings ("Is breakfast included?", "Do you have airport transfer?") into direct revenue.
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Your website speaks two languages. Your webchat speaks fifty.
A Japanese couple at 2 AM, a Brazilian family on Sunday evening, a German business traveller on lunch break, each types in their language and gets an instant, natural reply. No language selector, no "please write in English." Your hotel feels welcoming before the guest even arrives.
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It knows your hotel like your best receptionist.
Upload your guest directory, FAQ, spa menu, or website pages. The AI answers accurately within minutes (parking, pet policy, restaurant hours, cancellation terms) straight from your source material. When it does not know, it says so honestly and offers a human.
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AI resolves 86%. Your team handles the rest.
A dedicated handover button plus intent recognition route the right conversations to your team with full context preserved. Staff pick up in the omnichannel inbox where the AI left off, the visitor never notices a gap.
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Same AI on your website and on WhatsApp.
The webchat widget and your WhatsApp chatbot share the same knowledge base. Train once, answer consistently on both. Update the spa menu and both channels stay current, no drift, minimal team workload.
Explore AI chatbot
Case study 86% of webchat queries resolved without staff.
Spa Resort Geinberg's AI webchat handles opening hours, prices, offers, and directions around the clock. It responds in the visitor's language and hands the remaining 14% of queries to a human agent with the full conversation attached. The team focuses on what matters, and website visitors get the answers that turn them into guests.
Read full case study"With chatlyn, we turned guest communication into a revenue driver in our Spa, 95% open rates on WhatsApp campaigns and 86% of enquiries handled without staff involvement."
Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Explore more features.
Omnichannel Inbox
One inbox for WhatsApp, email, webchat, Instagram, Booking.com and more. Your team never misses a guest message.
ExploreAI Chatbot
Handles guest questions 24/7 on WhatsApp and webchat in 100+ languages. Escalates to your team when needed.
ExploreGuest Journey Automation
Trigger messages at every stage from booking to checkout. Pre-arrival upsells, check-in info, review requests.
ExploreWhatsApp Campaigns
Send targeted newsletters and upsell offers via WhatsApp. 95% open rates, personalised with PMS data.
ExploreBuilt for every hospitality team.
The same platform and the same team adapt to who you are. Run it yourself, or have us run it for you.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front Office
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Revenue
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Spa & Wellness
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
F&B
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Stop losing bookings to silence. Start answering instantly.
Every unanswered question is a booking that went somewhere else. chatlyn makes sure that never happens.