Turn every guest stay into revenue.
Send targeted WhatsApp campaigns that guests actually open. Upsell spa treatments, promote restaurant specials, and drive direct bookings with 95% open rates.
Trusted by 1,000+ hotels worldwide
Your emails are sitting unread.
WhatsApp gets opened|
95% of WhatsApp messages are read within minutes. That means your spa promotion, your restaurant special, your room upgrade offer actually reaches the guest at the right moment. No spam folder, no guessing. Just a message on the screen they check 80 times a day.
See it from the guest side.
Scan the QR code to receive a sample WhatsApp campaign, exactly like your guests would. Experience the open rate difference firsthand.
Send to thousands, feel like one.
Build campaigns with images, text, and direct booking buttons. Send to your full guest list or a targeted segment, and every message lands in the same thread guests already chat in. Spa Resort Geinberg reaches 10,000+ guests a year at 95% open rates.
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Every message knows your guest.
chatlyn pulls booking data from your PMS to personalise every campaign: name, arrival, room, past stays. Dynamic lists segment automatically, so a returning guest gets the loyalty offer, a first-timer the welcome package, all without manual work.
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The right message at the right moment.
PMS-triggered automations send WhatsApp messages at every stage: pre-arrival upsell three days out, welcome with WiFi on arrival day, review request the morning after checkout. Up to three timed actions per event, set once, every future guest covered.
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Meta-approved, GDPR compliant.
Create marketing or utility templates, submit to Meta, and track approval from one dashboard. Pre-built hotel templates speed you up, and multi-language support means Italian guests get Italian, Germans get German, all GDPR compliant.
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Know what works.
Every campaign is tracked from send to read: per-message status, filterable activity log, and aggregate template reports across all campaigns. No more guessing if guests opened your spa promotion.
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Case study How Spa Resort Geinberg turned WhatsApp into a revenue channel.
Geinberg uses targeted WhatsApp campaigns to promote spa treatments, restaurant experiences, and premium areas. Each message includes an image, short text, and a direct booking button. The result: measurable additional revenue every month.
Read full case study"With chatlyn, we turned guest communication into a revenue driver in our Spa, 95% open rates on WhatsApp campaigns and 86% of enquiries handled without staff involvement."
Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Explore more features.
Omnichannel inbox
One inbox for WhatsApp, email, webchat, Instagram, Booking.com and more. Your team never misses a guest message.
ExploreAI chatbot
Handles guest questions 24/7 on WhatsApp and webchat in 100+ languages. Escalates to your team when needed.
ExploreGuest journey automation
Trigger messages at every stage from booking to checkout. Pre-arrival upsells, check-in info, review requests.
ExploreWebchat widget
Embed a branded chat widget on your website. AI-powered, multilingual, converts visitors into direct bookings.
ExploreBuilt for every hospitality team.
The same platform and the same team adapt to who you are. Run it yourself, or have us run it for you.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front office
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Revenue
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Spa & wellness
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
F&B
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Stop emailing into the void.
95% open rates. Personalised with PMS data. Guests actually read your offers.
Questions about WhatsApp campaigns.
WhatsApp Business broadcasts are limited to 256 contacts and only reach people who have saved your number. chatlyn uses the WhatsApp Business API with no recipient limit, Meta-approved templates, delivery tracking, and PMS-powered personalisation. Your campaigns reach all opted-in guests regardless of whether they saved your number.
Marketing campaigns (spa promotions, restaurant specials, room upgrades, seasonal packages, loyalty offers) and utility messages (booking confirmations, check-in instructions, pre-arrival info). Each message can include images, text, and direct booking buttons. Templates must be approved by Meta before sending.
Yes. All WhatsApp templates must be approved by Meta before use. chatlyn manages the entire submission and approval process from one dashboard. You create the template, submit it, and chatlyn shows you the status. chatlyn also provides pre-built templates for common hotel scenarios to get you started faster.
WhatsApp allows free-form replies within 24 hours of a guest's last message. Outside that window, you can only send pre-approved templates. This is exactly why campaigns use templates: they let you reach guests proactively at any time, regardless of the conversation window. chatlyn handles this automatically.
Yes. chatlyn supports static lists (manually curated) and dynamic lists (auto-populated based on filter conditions like language, booking dates, or custom attributes). Send a spa offer only to guests arriving this week, or a loyalty promotion only to returning guests. Lists update automatically.
Yes. Templates can have multiple language versions. chatlyn supports all languages available through the WhatsApp Business API. You can send the same campaign in German to German-speaking guests and in English to English-speaking guests, personalised by their preferred language.
Yes. chatlyn is GDPR compliant and data is processed within the EU. WhatsApp marketing templates require guest opt-in, which aligns with GDPR consent requirements. Guests can opt out at any time by replying to the message.