Guest Journey refers to the comprehensive path or series of interactions that a guest experiences from the moment they engage with a business until their experience concludes. This journey typically includes stages such as pre-booking, booking, arrival, stay or service delivery, and post-stay feedback or follow-up. chatlyn's Guest Journey feature aims to optimize and personalize each step of this journey, ensuring a seamless and satisfying experience for guests while enabling businesses to better understand and cater to their needs.
What is a guest journey?
A guest journey refers to the entire process a guest goes through from the initial interaction with a business to the post-stay phase, encompassing booking, arrival, stay, and departure.
How can businesses improve the guest journey?
Businesses can enhance the guest journey by offering personalized experiences, streamlining booking processes, providing excellent customer service, and gathering feedback to continuously improve their services.