A "no-show" refers to a situation where a customer fails to arrive for a scheduled appointment, reservation, or booking without canceling or informing the business in advance. This term is commonly used in the hospitality industry, particularly for hotel reservations, restaurant bookings, or tours. No-shows can result in lost revenue and inconvenience for businesses, as they often hold reserved spots or rooms for customers who do not ultimately use them. chatlyn can help mitigate no-shows by sending reminders, offering easy cancellation options, and managing bookings efficiently to minimize the impact of missed appointments or reservations.
What is a no-show in the hospitality industry?
A no-show refers to a situation where a customer fails to arrive for a scheduled appointment, reservation, or booking without canceling or informing the business in advance. It often results in lost revenue and inconvenience for businesses.
How do businesses handle no-shows?
Businesses often implement policies such as requiring prepayment or deposits, sending reminder notifications, and charging cancellation fees to mitigate the impact of no-shows. Additionally, they may overbook or maintain waiting lists to fill vacant slots caused by no-shows.