1# Hotel guest experience software
Unify your guest experience across all properties with AI-powered efficiency
The complete communication platform that ensures consistent, exceptional service at every property in your hotel group.
Trusted by forward-thinking hotel brands
Numbers that every hotel chain cares about
0%
of call-centre volume disappears when guests self-serve through chatlyn’s AI-cutting costs without cutting service.
0s
network-wide average first-response time on any channel-down from the multi-minute waits typical of large contact centres.
0+
languages translated in real time, one unified brand voice for your hotel brand.
0%
average uplift in ancillary revenue per stay, AI upsells upgrades, F&B, and add-ons across every property.
Tailored for the unique needs of hotel groups
Brand-perfect replies in 35 languages
AI is trained on your brand guidelines, so every message, whether from Berlin or Koh Samui, sounds unmistakably “you”.
Old way: Property-specific tone & scripts
Your hotels: Unified voice, local language
Automation that scales with expansion
Roll out the same pre-arrival, in-stay and post-stay flows to every new hotel in minutes-no extra head-count.
Old way: Rebuild workflows per PMS
Your hotels: Copy-and-paste journeys chain-wide
Chain-wide upsells that fill gaps
When one hotel is full, chatlyn promotes a sister property. It also pushes dining, spa or late-checkout offers—automatically.
Old way: Email blasts lost in spam
Your hotels: WhatsApp & webchat offers guests tap “add”
See it for yourself
Estimate your chatlyn revenue uplift
See the extra revenue chatlyn’s AI can drive for your property.
Based on a 3 % lift in direct bookings and a 12 % lift in upsell take-rate.
Additional room revenue with chatlyn (per year) €0
Additional upsell revenue with chatlyn (per year) €0
Total annual revenue lift with chatlyn €0
Figures are estimates—actual results depend on traffic, rates and guest mix. Book a live demo for a personalised forecast.
What other hoteliers like you say about us
The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.
IMLAUER
Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg
Enterprise roll-out without the enterprise headache.
Rapid pilot
Pick one flagship hotel and be live in under 30 days, prove the ROI before chain-wide deployment.
Plug-and-play connectors
Pre-built integrations for leading PMS, CRM and loyalty platforms, no custom dev required.
Central admin portal
Manage templates, AI tone and automations for every property from HQ.
Ready to unify every property?
Book a group demo or start with a flagship-property pilot, see chatlyn in action before you roll it chain-wide.
Frequently asked questions from hotel groups
We would love to answer your questions in person, but of course here are some of them already answered.
How does chatlyn integrate with multiple PMS systems across our properties?
chatlyn offers flexible integration options that can connect with different property management systems across your portfolio. We have established connections with major PMS providers and can develop custom integrations for your specific technology stack.
Can we maintain different branding for various properties or sub-brands?
Absolutely. chatlyn allows you to create distinct brand voices and visual identities for different properties or sub-brands while maintaining centralized management and oversight.
How do you handle implementation across properties in different countries?
Our implementation team has extensive experience with international hotel groups. We account for regional differences in language, compliance requirements, and operational practices while ensuring consistent core functionality.
Can regional managers oversee multiple properties while allowing property-level access?
Yes, chatlyn's permission system enables tiered access. Corporate and regional teams can view and manage multiple properties, while property-level staff have access only to their location. This ensures appropriate oversight while respecting operational hierarchies.
What security measures are in place to protect guest data across properties?
chatlyn employs enterprise-grade security including data encryption, role-based access controls, and compliance with international regulations like GDPR and CCPA. Our platform is regularly audited to ensure the highest standards of data protection.
How long does it typically take to roll out chatlyn across a hotel group?
Implementation timelines depend on the size and complexity of your group, but our phased approach typically allows for complete rollout within 2-3 months for mid-sized chains. This includes piloting, configuration, training, and sequential property onboarding.