1# Hotel guest experience software
Powerful AI, personal service, give your boutique hotel a competitive edge
The complete AI communication hub designed specifically for independent hotels
MORE THAN A MILLION MESSAGES SEND BY HUNDREDS OF SATISFIED HOTELS ELEVATING THEIR GUEST EXPERIENCE WITH CHATLYN
Numbers that matter to independent hotels
0/7
instant replies on every channel, no enquiry is missed, even when your team has clocked off.
0%
average open-rate for WhatsApp business messages, your upsell or check-in note is almost guaranteed to be read.
0%
of travellers would rather message a hotel than download an app, reach guests where they already are and skip the “please install” hurdle.
How independent hotels benefit
24/7 coverage with your small team
chatlyn's AI and automation handle guest questions off-hours, so even a tiny team can offer round-the-clock service. Never miss a booking opportunity or urgent guest request, even at 3 AM.
Big chain: Large call centers with long wait times
Your hotel: Instant responses 24/7 via AI assistants
Personalized service at scale
Real-time translation in 30+ languages lets you welcome international guests in their native language. Custom guest profiles capture preferences and history, allowing you to provide a warm, personalized touch to every guest, without needing a large staff.
Big chain: Generic, scripted interactions
Your hotel: Personalized service using guest profiles and history
More direct bookings, less OTA commission
Our industry-first visual AI webchat guides visitors through the booking process right on your website. Combined with targeted WhatsApp outreach, you'll drive more direct bookings and reduce reliance on OTAs , keeping more revenue in your pocket.
Big chain: Heavy reliance on OTAs and their commissions
Your hotel: Direct bookings through AI webchat and WhatsApp
Automation that gives you back your day
chatlyn’s Automation Studio takes over repetitive tasks, reservation confirmations, pre-arrival instructions, door codes, post-stay thank-you’s, so you aren’t chained to the inbox. Workflows trigger from your PMS data, run 24 / 7, and log every step automatically. The result: hours saved each week and more face-time with guests on-site.
Big chain: Patchwork of manual processes and siloed systems
Your hotel: One hub that auto-sends confirmations, reminders, and follow-ups
Upsell effortlessly with WhatsApp
Send a visual offer (breakfast, spa pass, late checkout) straight to a guest’s phone, where 98 % of WhatsApp business messages are opened. chatlyn targets the right audience segment, times the send for maximum impact, and handles the purchase flow. You tap Send, they tap Book, and revenue climbs without extra head-count.
Big chain: Generic email blasts that land in spam folders
Your hotel: High-open WhatsApp offers that convert and add revenue to every stay
See it for yourself
Estimate your chatlyn revenue uplift
See the extra revenue chatlyn’s AI can drive for your property.
Based on a 3 % lift in direct bookings and a 12 % lift in upsell take-rate.
Additional room revenue with chatlyn (per year) €0
Additional upsell revenue with chatlyn (per year) €0
Total annual revenue lift with chatlyn €0
Figures are estimates—actual results depend on traffic, rates and guest mix. Book a live demo for a personalised forecast.
What other hoteliers like you say about us
The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.
IMLAUER
Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg
Designed for independent hotels, easy to implement
Quick setup
Be up and running in days, not weeks. Our team handles all the technical setup.
Custom knowledge base
We'll train the AI on your specific property details, policies, and surroundings.
Flexible pricing
Plans that scale with your property size, not enterprise packages you don't need.
See how chatlyn can work for a hotel of your size
Schedule a personalized demo and discover how chatlyn can help your independent property deliver exceptional guest experiences.
Questions from independent hoteliers
We would love to answer your questions in person, but of course here are some of them already answered.
Do I need technical expertise to use chatlyn?
No. chatlyn is designed to be user-friendly for hoteliers without technical backgrounds. Our team handles the setup, and the platform is intuitive to use on a daily basis.
Will chatlyn integrate with my existing PMS?
Yes. chatlyn connects with most popular property management systems to ensure real-time availability and booking information.
How quickly can we implement chatlyn?
Most independent hotels are fully operational within days. The AI chatbot begins learning immediately and improves with each interaction.
Is chatlyn affordable for small properties?
Absolutely. We offer flexible pricing based on your property size and needs, making AI accessible to independent hotels of all sizes.