1# Guest experience software
Automate every stay - delight guests in 300 apartments with a team of 3
The complete AI communication hub that transforms how short-term rental operators manage guest interactions across all channels.
Trusted by many hospitality brands
Numbers that every vacation rental cares about
0%
drop in manual messaging once chatlyn automates FAQs & access codes.
0+
guest messages handled per month, without extra staff.
0%
open-rate on WhatsApp offers—late checkout, airport transfer, you name it.
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languages translated in real time, every guest feels local.
Designed specifically for short-term rental operations
24 / 7 replies—zero reception desk
AI answers booking questions, Wi-Fi issues and midnight “where’s the key box?” texts so guests feel cared for around the clock.
Old way: After-hours calls to your mobile
Your rentals: Instant answers, any channel, any hour
Hands-free self-check-in
Automation Studio can send access codes, house rules, and maps immediately after booking, streamlining the guest experience.
Old way: Manual “here’s the code” emails
Your rentals: Scheduled SMS / WhatsApp with smart-lock links
Late checkout? Airport ride? One tap.
Targeted WhatsApp offers hit 98 % open-rate; guests book extras in-thread and revenue climbs without extra staff.
Old way: Generic email upsells land in spam
Your rentals: WhatsApp offers guests tap “Add to stay”
See it for yourself
STR revenue uplift calculator
chatlyn lifts direct-booking conversion by 4 % and upsell take-rate by 15 %. Pop in your numbers to see the extra cash.
total apartments or houses
calendar-days filled
e.g. late checkout, airport ride
Extra room revenue / year€0
Extra upsell revenue / year€0
Total uplift / year€0
Total uplift / month€0
Based on 365 nights; results are estimates. Book a demo for a personalised forecast.
What others say about us
The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.
IMLAUER
Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg
The implementation of chatlyn has been a game changer for us at checkVIENNA. It has allowed us to not only improve our operational efficiency, but also elevate our customer experience to a whole new level.
Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties and engage with our guests.
It's impressive to think of the time and resources we've saved, allowing us to focus on what really matters: providing exceptional experiences for our guests.
CheckVienna
Martin Reinisch
CEO
chatlyn has revolutionized the way we communicate with our customers. The WhatsApp newsletter tool has allowed us to overcome language barriers and personalize our communications like never before. We can now ensure that every customer receives relevant and personalized information in their own language, which has had a direct impact on customer satisfaction and the efficiency of our operations.
Living Tours
Rosa Madalena Lopes da Silva
Living Online Manager
It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer!
Our goal was to implement the AI in the near future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram.
La Quinta by Wyndham Jumeirah, Dubai
Jan Hüpers
General Manager
The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl.
It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities.
This technological advancement has fortified our commitment to delivering unparalleled customer-centric booking experiences in the ski industry.
SkiYodl
Cahal Kane
Managing Director
Simple setup, immediate results.
Initial consultation
We evaluate your current communication setup and identify key automation opportunities across your rental portfolio.
Custom configuration
Our team sets up your omnichannel inbox, connects your messaging platforms, and introduces you to building your property knowledge base.
Automation setup
We introduce you to building guest journey workflows, including check-in instructions, access code delivery, and post-stay communication.
Team training
Your team receives comprehensive training to maximize chatlyn's capabilities, with ongoing support as you grow.
See how chatlyn can transform your rental management
Join hundreds of successful short-term rental operators who've streamlined their communication, delighted guests, and grown their businesses with chatlyn.
Frequently asked questions from rental operators
We would love to answer your questions in person, but of course here are some of them already answered.
How does chatlyn integrate with my existing systems?
chatlyn connects seamlessly with most popular property management systems and channel managers through our API. We'll help set up direct integration with your booking platforms and communication channels.
Can I customize responses for different properties?
Absolutely. Each property in your portfolio can have unique information, check-in instructions, and custom responses while still benefiting from centralized management.
How long does implementation take?
Most short-term rental operators are fully set up within 1-2 weeks, with immediate benefits. Larger portfolios may require additional customization time.
Is chatlyn suitable for my property size?
chatlyn scales seamlessly from 10 to 1,000+ units. Our platform is designed to grow with your business, providing the same efficiency benefits whether you manage a small portfolio or hundreds of properties.
How does the AI handle complex guest requests?
chatlyn's AI handles routine inquiries independently while intelligently escalating complex situations to your team. You maintain full control over which responses are automated and which require human review.
What kind of ROI can I expect?
Our short-term rental clients typically see communication time reduced by 70-90%, significant increases in review scores, and revenue growth through successful upselling of additional services.