#1 travel customer engagement platform
Powerful AI, personal service – give your travel agency a competitive edge
The complete AI communication hub built for travel agencies & tour operators
USED BY LEADING TRAVEL BRANDS AROUND THE GLOBE
Numbers that matter to travel agencies
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more qualified leads captured via AI chat on your site – even after business hours.
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average WhatsApp open rate – itinerary alerts and upsells get seen, not buried in email.
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languages supported in real time – welcome travellers from every market.
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less manual messaging thanks to automated confirmations and FAQ replies
Designed specifically for travel and tour operations
Instant replies, more bookings
AI answers tour FAQs day and night so interested travellers convert while their excitement is high.
Old way: Emails answered next morning
Your agency: Live chat that books tours 24 / 7
All channels. One inbox.
WhatsApp, Facebook, Instagram, email – every message lands in chatlyn so no enquiry slips through during peak season.
Old way: Five tabs. Missed leads.
Your agency: One queue. Zero missed chats.
Automated itinerary updates
Send pre-departure reminders, weather alerts, and meeting-point changes automatically – travellers stay informed, staff stay free.
Old way: Manual text blasts
Your agency: Triggered messages based on tour date
Upsells that actually get opened
Promote insurance, gear rental, or extra excursions via WhatsApp newsletters – 98 % open rate means more post-booking revenue.
Old way: Email promos left unread
Your agency: WhatsApp offers travellers tap “Add to trip”
Reviews handled in minutes
AI drafts personalised answers for TripAdvisor and Google so your reputation shines without hours of typing.
Old way: Slow replies drop ratings
Your agency: Polished response. Happier travellers.
See it for yourself
Lead-to-booking uplift calculator
With chatlyn, agencies see an average 20 % lift in lead-to-booking conversion and a 10 % lift in upsell take-rate. Enter your numbers to see the extra revenue.
website, phone & chat leads
tours, insurance, upgrades
Extra booking revenue / month€0
Extra upsell revenue / month€0
Total uplift / month€0
Total uplift / year€0
Figures use 20 % conversion lift & 10 % upsell lift. Book a demo for a tailored forecast.
What other agencies say about us
chatlyn has revolutionized the way we communicate with our customers. The WhatsApp newsletter tool has allowed us to overcome language barriers and personalize our communications like never before. We can now ensure that every customer receives relevant and personalized information in their own language, which has had a direct impact on customer satisfaction and the efficiency of our operations.
Living Tours
Rosa Madalena Lopes da Silva
Living Online Manager
Designed for travel companies, easy to implement
Fast go-live
Be answering enquiries in days. Our team wires up our platform for you.
Travel knowledge base
We preload chatlyn with your itineraries, policies, and FAQs – the AI is accurate from day one.
Team training
Your team receives comprehensive training to maximize chatlyn's capabilities, with ongoing support as you grow.
See how chatlyn can accelerate your bookings
Schedule a personalised demo and watch chatlyn handle your own tour-booking scenarios.
Most Common Questions
We love to answer your questions in person, but of course here are some of them already answered.
How does chatlyn connect with our tour booking system?
chatlyn integrates with most popular tour booking platforms through our API. The AI assistant can check real-time availability, display tour options, and even initiate bookings directly within the conversation. For systems without direct integration, we offer webhook options and alternative connection methods.
Can we customize responses for different types of tours?
Absolutely. You can create specific knowledge bases for each tour category, ensuring the AI provides accurate, detailed information about any particular offering. This includes tour durations, what to bring, difficulty levels, and other specifics unique to each experience.
How does the multilingual support work for international travelers?
chatlyn automatically detects the language of incoming inquiries and responds in the same language. Your team can write in English, and the system translates responses into the customer's preferred language. Currently, we support 35+ languages with high-quality, context-aware translations specifically optimized for travel terminology.
Can we send location-based updates to travelers on tour?
Yes, chatlyn's WhatsApp integration allows you to send timely, location-relevant information to travelers. You can automatically trigger messages based on tour schedules or manually send updates about weather conditions, meeting point changes, or other time-sensitive information.
How does chatlyn handle seasonal fluctuations in inquiry volume?
Our platform is designed to scale with your needs. During peak seasons, the AI handles a higher percentage of routine inquiries automatically, ensuring consistent response times even when inquiry volume multiplies. You can also adjust automation settings seasonally to optimize for busy periods.
What kind of ROI can tour operators expect?
Travel companies typically see ROI in three key areas: increased booking conversions (20-40% on average) through instant responses, operational efficiency gains of 50-70% through automation, and revenue growth of 15-30% from improved upselling and repeat booking rates.