We work in hospitality and we love connections.
Connect your PMS, every channel your guests write on and the tools around them. Reservations reach chatlyn as they happen, guest journeys start on their own, and every conversation carries the stay.
- 11 PMS connected
- Every guest channel
- Webhooks for the rest
Used in more than 100,000 hotel rooms worldwide
Find your PMS and channels
Realtime OHIP Oracle OPERA Cloud
Reservations stream through OHIP the moment they change and start your WhatsApp guest journeys, with upsells before arrival.
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Check-in links Mews
Reservations by webhook, plus each guest’s Mews online check-in link for your pre-arrival WhatsApp message.
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Realtime webhooks Apaleo
Realtime webhooks through Apaleo’s open API, with rate plans and services, for one property or a whole group.
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Oracle OPERA on-premise
For OPERA 5 and OPERA 6: scheduled reports over secure SFTP feed your guest journeys, depending on your export setup.
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protel
Reservations pushed through protel I/O, ordered via your protel partner, for single hotels and groups.
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Check-in links Casablanca
Reservations pushed from Casablanca, starting with your existing bookings, including check-in links where you use them.
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Guestline
Rezlynx reservations every few minutes, for single hotels and multi-property groups.
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Clock PMS+
Clock PMS+ reservations start guest journeys across the stay, from booking to the thank-you after check-out.
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ASA HOTEL
Reservation events from ASA HOTEL, set up through your ASA partner, start your WhatsApp guest journeys.
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Simplify Cloud (fo cloud)
Reservations from SiTec’s fo cloud start guest journeys and fill in every message with the stay.
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SIHOT
The SIHOT connector is in development. Talk to us to be among the first SIHOT properties on chatlyn.
Coming soon
AI answers The WhatsApp Business API on your hotel’s number: the AI answers in the guest’s language, templates reach guests outside the 24-hour window.
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AI answers Webchat
The chat on your hotel website: the AI answers, opens your booking engine with the dates and hands over on request.
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Gmail, Microsoft 365 and IMAP/SMTP in one email view. The AI drafts the reply, your team sends it.
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Gmail
Gmail inboxes with their folders, answered as a team with owners, labels and private notes.
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Outlook
Personal and shared Outlook inboxes, built for the info@ and reception@ addresses the whole team answers.
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AI answers Instagram direct messages in the same inbox, with story replies, mentions and the 24-hour window in view.
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AI answers Facebook Messenger
Messages to your Facebook page in the shared inbox, with owners, labels, statuses and attachments.
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AI answers Booking.com
Booking.com guest messages answered from chatlyn, replies post back into the thread. The AI answers in newly created Booking.com inboxes.
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Tell us what you use and we’ll come back within a business day. If your tool can send a webhook, it can already trigger WhatsApp messages through chatlyn.
Full guest context, without a second screen
Every PMS integration fills the same reservation model in chatlyn, so your journeys, segments and inbox work the same way whichever PMS you run.
chatlyn reads from your PMS, which stays your system of record. Bookings arrive from the day the integration starts.
A cancellation stops every message after it, whichever PMS you use.
Beyond your PMS, connect anything
Any system that can send a POST request, from your booking engine to n8n, Make or Zapier, can trigger a WhatsApp template from your hotel’s number through a chatlyn message hook.
SMS fallbackDon’t see your PMS?
Tell us what you use and we’ll come back within a business day. Webhooks connect almost anything in the meantime.
Hotels that connect everything to one inbox.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura RodrÃguez
Director of Rooms, The Amauris Vienna
Common integration questions.
Your PMS sends chatlyn its reservations, by streaming, webhook, push or regular sync depending on the system. chatlyn stores each reservation with the booker, the stay, the room, the pricing, the source and the guest’s language, and your guest journeys, segments and inbox run on that data. Your PMS stays the system of record.
Reservation created, updated, cancelled, checked in, checked out and no-show. Each can start a message at the moment you choose, for example three days before arrival at 10:00, and a cancellation stops every message after it.
Our customer success team sets it up with you. Some PMS connect directly; for others, such as protel or Casablanca, you order the interface from your PMS provider first. We tell you the steps for your system before you start.
Usually not. Our team handles the configuration; depending on your PMS you may need to order an interface or share credentials your provider issues. For OPERA on-premise we work with your IT team on the scheduled export.
Yes. chatlyn is GDPR compliant, hosted in Frankfurt and encrypts data at rest. Each message hook has its own API key, and access inside chatlyn depends on each user’s role.
Talk to us. If your system can send a webhook or work through n8n, Make or Zapier, it can already trigger WhatsApp messages through a chatlyn message hook, and we add PMS connectors over time.
The AI answers on WhatsApp, the chat on your website, Facebook Messenger, Instagram and newly created Booking.com inboxes. On email it drafts the reply and your team sends it. Every channel lands in the same inbox.
The PMS connection is part of setting up chatlyn. Some PMS providers charge for their interface or events, and we clarify those costs with you before you sign.
Connect your hotel to one inbox.
Your PMS, every guest channel and the tools around them, with the stay beside every conversation.
