We work in hospitality and we love connections.
13+ direct PMS integrations, every channel your guests message on, plus open webhooks, APIs, and middleware connectors. Guest profiles, reservations, stays, and folio data sync in real time, so every conversation has full context without leaving the inbox.
Oracle OPERA Cloud
Full guest profile sync with the Oracle Hospitality Integration Platform (OHIP). Reservations, stays, folio data, and preferences flow directly into the chatlyn inbox.
View integrationOracle OPERA on-premise
For hotels running OPERA on-premise or OPERA 5, chatlyn ingests scheduled PMS reports via secure SFTP, depending on your report and export setup. Reservation and guest data power your WhatsApp guest journeys.
View integrationMews
Connect through the Mews Marketplace in minutes. Reservations, check-ins and guest data flow into chatlyn so guest journeys fire automatically across every stay.
View integrationApaleo
Realtime integration with Apaleo's Open API. Messages, reservation context, and stay history unified in one conversation view across every property.
View integrationProtel
Realtime connector for Protel Air and Protel PMS. Arrival lists, folio data, and guest preferences surface inside every chat.
View integrationClock PMS+
Automated guest messaging across the Clock PMS+ stay cycle. Upsell spa, F&B, and late checkout with PMS-triggered sends.
View integrationGuestline
Guestline Rezlynx reservation and guest data flow into chatlyn. Perfect for multi-property groups.
View integrationASA
Native ASA Hotel connector. Stay data, folio, and preferences sync into the chatlyn inbox.
View integrationCasablanca
Native realtime Casablanca connector with full guest profile, reservation, and stay data. Trigger messaging on any PMS event.
View integrationFO Cloud
FO Cloud by SiTec integration. Unified guest data and PMS-driven automation for mid-size groups.
View integrationSihot
Native realtime Sihot connector with full guest and stay data sync. Works across independent hotels and large hotel groups.
View integrationWhatsApp Business API connection. AI-backed first response in 100+ languages, Meta-approved templates outside the 24-hour window, attachments included.
View integrationGmail, Outlook, and IMAP/SMTP in one dedicated email view. Outbound conversations, HTML with signatures, TO, CC and BCC.
View integrationGmail
Personal Gmail inboxes with folders, answered as a team with assignment, labels, and private notes.
View integrationOutlook
Personal and shared Outlook inboxes with folders. Built for info@ and reception@ addresses the whole team answers.
View integrationInstagram DMs via the Meta Messenger integration, managed in the inbox with the 24-hour reply window in mind.
View integrationFacebook Messenger
Page messages in the omni-channel inbox with assignment, labels, statuses, and attachments.
View integrationWebchat
The chatlyn webchat widget on your hotel website. The AI answers in 100+ languages and hands over to your team on request.
View integrationBooking.com
Guest messages from Booking.com reservations, answered from chatlyn. Replies post straight back into the Booking.com thread.
View integrationAirbnb
Airbnb guest messages in the same inbox as every other channel, with attachments supported and full team tooling.
View integrationWe don’t have that one listed yet.
Tell us what you use and we’ll come back within a business day. If your tool has an API or can fire webhooks, we can connect it through our webhook integration below.
Full guest context, automatically.
Every PMS integration syncs the same core data into chatlyn in real time. Your team sees the full picture inside every conversation. No copy-pasting, no second screen.
Reservation
- Booking ID
- Arrival date
- Departure date
- Number of nights
- Check-in time
- Check-out time
- Total amount
- Currency
- Booking source
- Room type
Guest profile
- Full name
- Phone number
- Preferred language
- Nationality
- Previous stays
- Notes & preferences
Beyond PMS, connect anything.
Trigger chatlyn automations from any webhook-capable system. Any tool that can send a POST request can fire a WhatsApp or SMS message through chatlyn, with Meta-approved templates, merge fields, and full delivery tracking.
- Meta-approved templates with full merge-field support
- Signing secret on every endpoint for payload validation
- Activity log tracks every Sent → Delivered → Read status
- SMS fallback automatically fires when WhatsApp delivery fails
Common integration questions.
Most integrations are live within 1–2 weeks. Certified connectors (Oracle OHIP, MEWS, Apaleo) activate in a day. Custom or on-prem setups take longer because we work with your IT team to open the required endpoints.
The essentials: reservation details (arrival, departure, folio, room type), guest profile (name, phone, email, language), and property context (hotel name, stay history). No payment card data ever leaves your PMS.
Yes. chatlyn is GDPR compliant, hosted in the EU, and encrypts data in transit (TLS) and at rest. Every webhook endpoint uses a signed secret. Access is role-based and fully auditable inside the activity log.
Both, depending on the PMS. For most major systems (MEWS, Apaleo, OHIP) we write guest notes, preferences, and conversation tags back to the guest profile. Read-only is also supported for legacy or on-prem systems.
You still have options. Many legacy systems can export nightly CSVs or fire basic webhooks. If your PMS can do either, we can plug it in. Our webhook integration (above) also works with middleware like n8n, Make, or Zapier.
Yes. Five native events fire automations: booking created, arrival date, check-in, check-out, and departure date. Each supports configurable offsets (e.g. 1 day before arrival at 09:00) and up to 3 actions per trigger.
Usually no. For cloud PMS systems the hotel admin can authorise the connection in minutes. On-prem deployments may need your PMS vendor to open a port or endpoint, and we’ll walk them through it.
Standard PMS integrations are included in every chatlyn plan. Custom connectors built for a specific system are scoped separately. Talk to us and we’ll give you a concrete quote.
Don’t see your PMS?
We add new PMS connectors every quarter. If your system has an API, we can integrate it. Tell us what you use and we’ll get back to you within a business day.
Talk to us