Realtime webhooks Apaleo integration: every booking starts a guest journey on WhatsApp
chatlyn connects to Apaleo and receives every reservation change by webhook, in real time. Your guest journeys go out on WhatsApp at the right moment, with offers for the stay ahead, and every conversation in the inbox shows the stay from Apaleo. Apaleo stays your system of record.
- Reservations in real time
- Offers before arrival on WhatsApp
- Stay details beside every chat
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From an Apaleo reservation to a conversation
chatlyn listens to Apaleo. Nothing is exported, nothing is typed twice, and Apaleo stays the system of record.
Apaleo connects with OAuth, and our customer success team sets it up with you, for one property or your whole group.
Every Apaleo event can start a WhatsApp message
Created, changed, cancelled, checked in, checked out or no-show: each Apaleo event reaches chatlyn by webhook as it happens and can trigger the next message of your guest journey. A cancellation stops the messages that no longer apply.
Messages fill in the guest’s name, dates and room from the reservation and go out in the language set in Apaleo. Build the timing once in guest journey automation.
The Apaleo stay, beside every conversation
When a guest writes on WhatsApp, email, your website chat or Booking.com, the conversation sits on one guest profile with the stays from Apaleo: dates, room, booking source and notes.
Your team answers without opening Apaleo in another tab, and the guest never has to repeat their booking number.
The AI answers, your team takes the rest
chatlyn’s AI answers on WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language. On email it drafts the reply and your team sends it.
A spa appointment or a special wish goes to a colleague with the whole conversation, translated both ways. It is the same AI as the hotel chatbot.
Segments from Apaleo data, offers on WhatsApp
Because every stay comes from Apaleo, you can pick guests by arrival date, length of stay or room, and send a WhatsApp offer to those who opted in: a massage before arrival, a suite upgrade, dinner on the first night.
At Spa Resort Geinberg, WhatsApp offers are opened 95% of the time, against about 20% for email. More on the whole hotel guest experience software.
Apaleo integration at a glance
What connects, how, and who sets it up.
- Connection
- Apaleo webhooks in real time, connected with OAuth
- Events
- Reservation created, updated, cancelled, checked in, checked out, no-show
- Data from Apaleo
- Booker, guests, stay dates, room, pricing, booking source, notes, preferred language, plus rate plans and service offers
- Properties
- Multi-property: one hotel or your whole group
- Direction
- Apaleo to chatlyn; Apaleo stays your system of record
- History
- Reservations from the day the integration starts
- Set up by
- chatlyn customer success, together with your team
- Costs
- The connection is free
Hotels that turn reservations into conversations.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the Apaleo integration.
Apaleo sends chatlyn a webhook in real time whenever a reservation is created, updated, cancelled, checked in, checked out or marked as a no-show. chatlyn stores the reservation with the booker, the stay, the room, the booking source and the guest’s language, and reads your rate plans and service offers too. Your guest journeys and segments run on that data, and every conversation shows the stay.
Reservation created, updated, cancelled, checked in, checked out and no-show. Each can start the next message of a journey, and a cancellation stops the messages that no longer apply.
Yes. The Apaleo integration supports several properties, so a hotel group can connect each of its hotels and run guest journeys for all of them. Our customer success team sets up each property with you.
chatlyn reads from Apaleo, and Apaleo stays your system of record for reservations, rates and payments. Rooms are booked in your booking engine, and requests from conversations go to your team.
On WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language. On email it drafts the reply and your team sends it. Anything personal goes to your team with the whole conversation. More on the hotel chatbot.
The Apaleo connection itself is free. You pay for chatlyn according to your plan, and WhatsApp conversation fees from Meta apply as on any WhatsApp Business account. Talk to us for a quote.
Our customer success team connects Apaleo with OAuth and sets up your WhatsApp number and the first guest journeys with you. How long it takes depends mostly on WhatsApp template approval and on the journeys you want at the start.
Every reservation from the day the integration starts, including later changes, cancellations, check-ins and check-outs. Your earlier history stays in Apaleo.
One platform for every team, hotel and goal.
By hotel
More on Apaleo and guest experience.
Hotel guest experience software
The whole stay as one conversation, connected to Apaleo.
ReadGuest journey automation
Every message of the stay, timed by your Apaleo reservations.
ReadHotel chatbot
The AI that answers on WhatsApp, your website, Messenger and Instagram, from your own knowledge.
ReadAll integrations
Every PMS and channel chatlyn connects to.
ReadPut your Apaleo reservations to work.
Connect Apaleo to chatlyn and every reservation starts a conversation on WhatsApp, with the stay, the offers and the guest’s history in one place.
