What is apaleo?
apaleo is a modern, cloud-based property management system (PMS) designed for the hospitality industry. Known for its open API and modular approach, apaleo allows hotels, serviced apartments, and other accommodation providers to build a customized tech stack by integrating various third-party applications. This flexibility enables businesses to streamline operations, enhance guest experiences, and adapt quickly to changing market demands.
Does apaleo support chatlyn as an Integration?
Yes, chatlyn is fully compatible with apaleo PMS for seamless integration. Thanks to apaleo's open API architecture, integrating chatlyn is straightforward, allowing real-time communication and data exchange between the two systems. By connecting chatlyn with apaleo, hospitality businesses can automate guest interactions, provide personalized services, and optimize operational efficiency through features like automated messaging, instant access to guest information, and more.
How to boost your apaleo guest experience? Real examples
By integrating chatlyn with apaleo's API, you can unlock a multitude of powerful use cases using Automation Studio and WhatsApp Newsletters. Here are several scenarios where this integration can significantly enhance your guest experience:
Instant Access to Guest Information
- When a guest reaches out via WhatsApp, chatlyn instantly queries apaleo to display their booking details right next to the chat window. This allows your agents to provide personalized assistance without switching between systems.
Automated Check-In and Check-Out
- Send automated WhatsApp messages prompting guests to complete their check-in online. The information syncs directly with apaleo PMS, updating the guest's status and room allocation seamlessly.
- At the end of their stay, guests receive a check-out reminder and can complete the process digitally, reducing front desk queues and enhancing convenience.
Real-Time Guest Journey Updates
- Keep track of where the guest is in their journey—pre-stay, in-house, or post-stay—and tailor your communications accordingly. For example, send a welcome message upon check-in or a feedback request after check-out.
Personalized Upselling Opportunities
- Utilize guest data from apaleo to send targeted offers for room upgrades, spa treatments, or dining experiences via WhatsApp. Acceptances are automatically updated in apaleo, ensuring a smooth transaction.
Efficient Issue Resolution
- Agents can view real-time guest information and past interactions, enabling them to resolve issues quickly and effectively, thereby improving guest satisfaction.
Automated Feedback Collection
- After check-out, automatically send a WhatsApp message requesting feedback or directing guests to review platforms. This helps in gathering valuable insights and enhancing your online reputation.
Integration Features
Show information about a guest next to the chat window!
Our integration provides your agent with real-time information from apaleo. When a guest inquires about their reservation via WhatsApp, we query apaleo and display their booking information instantly, allowing your team to assist without any delays.
Guest journey information live!
We also keep you informed about where the guest is on their journey. Whether they've already checked out or are in the pre-stay phase, we'll show you their status so you can tailor your communication accordingly.
These use cases illustrate how integrating chatlyn with apaleo can streamline operations, enhance guest satisfaction, and boost revenue by automating and personalizing communication throughout the guest journey.