Your CASABLANCA data is a revenue machine. Turn it on.

chatlyn connects to CASABLANCA hotelsoftware via a native realtime API — guest and booking data is pushed to chatlyn instantly when events occur in CASABLANCA. When a booking is created, updated, or a guest checks in or out, chatlyn automatically receives the data and can trigger WhatsApp messages, SMS fallbacks, or update the dashboard. The integration is one-way (CASABLANCA to chatlyn) and setup is handled by the chatlyn support team.

Yes. chatlyn’s Guest Journey Automations let you configure up to 3 actions per event trigger. Supported CASABLANCA events include booking created, arrival date, check-in, check-out, and departure. For each event, you can send a Meta-approved WhatsApp template with personalised merge fields (guest name, arrival date, stay length, hotel details) and an optional SMS fallback if WhatsApp delivery fails. Because the CASABLANCA integration is native realtime, messages are triggered instantly.

With CASABLANCA’s native realtime integration, booking data is pushed to chatlyn the moment it occurs — there is no polling interval. This means pre-arrival upsell messages, booking confirmations, and guest journey automations trigger immediately, creating a seamless guest experience. For time-sensitive communications like last-minute bookings, realtime sync ensures nothing is missed or delayed.

WhatsApp messages achieve approximately 98% open rates compared to around 21% for traditional hotel email marketing. Pre-arrival upsell offers for SPA packages, room upgrades, dinner reservations, and airport transfers are nearly 5x more likely to be seen by guests when sent via WhatsApp through chatlyn.

Yes. chatlyn includes an AI chatbot that provides first-level guest support on WhatsApp and webchat channels 24/7. The AI is trained on your hotel’s knowledge base and handles frequently asked questions about breakfast times, parking, amenities, check-in procedures and more. When the AI can’t resolve a query, it hands over to a human agent. Hotels report that the AI handles over 70% of routine inquiries automatically.

The CASABLANCA integration with chatlyn is a native realtime connection. Setup is handled by the chatlyn support team and is rated as easy difficulty. Contact our sales team for current pricing details — we’ll walk you through everything in a 30-minute demo.

Absolutely. Hotels using chatlyn for pre-arrival WhatsApp upselling report up to 25% increases in upsell revenue. By sending personalised WhatsApp messages before guest arrival with buttons for SPA packages, room upgrades, dinner reservations, and other ancillary services — at a 98% open rate — significantly more guests see and act on upsell offers compared to email. The AI chatbot also answers guest questions 24/7 and directs them to the checkout page.

chatlyn provides a unified omnichannel inbox that consolidates WhatsApp, email (Gmail, Outlook, IMAP/SMTP), webchat, Instagram, Facebook Messenger, Airbnb, and Booking.com into a single interface. Agents can see CASABLANCA booking data right next to every conversation regardless of channel.

Yes. chatlyn fully supports CASABLANCA multi-property configurations. Hotel chains can manage guest communication across all CASABLANCA-connected properties, with centralised reporting and consistent guest journeys across every location.

The CASABLANCA integration is rated as easy setup. The chatlyn support team handles the technical configuration. Most hotels are live within a few days of initiating the connection. Once connected, chatlyn provides pre-configured WhatsApp and SMS template drafts for each guest journey event that you can customise and submit for Meta approval.