What is Guestline PMS?
Established 30 years ago, Guestline provides innovative property management, guest engagement and distribution software to the hospitality industry. Founded on cloud technology, Guestline's revenue generating solutions enable independents of all sizes and small hotel groups to achieve maximum occupancy at the most profitable rate.
With offices in the UK, Germany, The Netherlands, Belgium, Ireland and Thailand, Guestline's property management software supports 3,000 properties across 25 countries.
Does Guestline PMS support chatlyn as an Integration?
Yes, chatlyn is compatible with Guestline PMS for integration. Guestline PMS supports integration with various third-party applications through its API, enabling seamless communication and data exchange between systems. By integrating chatlyn with Guestline PMS, hotels can automate guest interactions, streamline operations, and enhance overall guest experiences, such as automated check-ins, personalized messaging, and more.
How to boost your Guestline PMS guest experience? Real examples
To enhance the guest experience by integrating chatlyn with Guestline’s API, you can unlock a variety of powerful use cases using Automation Studio and WhatsApp Newsletters. Here are several scenarios where this integration can add significant value:
Automated Check-In and Check-Out
- Guests can receive automated WhatsApp messages prompting them to check in online. They can complete the process via a simple tap, which integrates directly into the Guestline PMS, ensuring the front desk is notified and room access is granted seamlessly.
- At the end of their stay, guests can also receive a check-out reminder and complete the process digitally, reducing front desk congestion.
Late Check-Out Offers
- Send a targeted WhatsApp message offering a late check-out option. Guests can accept with one click, and the system automatically updates their reservation in Guestline’s PMS, without the need for front desk interaction.
Room Upselling
- During the booking or pre-arrival phase, use WhatsApp messages to offer room upgrades or additional services like breakfast, spa packages, or early check-in. The acceptance is integrated directly into the reservation system, updating their booking seamlessly.
Personalized Guest Communication
- Leverage guest data such as stay dates and preferences to send personalized messages about local weather, upcoming hotel events, or tailored recommendations throughout their stay, enhancing their overall experience.
Feedback and Reviews
- Post-checkout, automatically send a message requesting feedback or encouraging guests to leave a review. This can be tied into review platforms like TripAdvisor, helping improve the hotel’s online reputation.
WiFi and Room Access via WhatsApp
- Automate the delivery of WiFi credentials or even allow guests to unlock their room doors via a secure WhatsApp message. This provides a seamless, contactless experience that modern travelers appreciate.
These use cases illustrate how integrating chatlyn with Guestline can streamline operations, enhance guest satisfaction, and boost revenue by automating and personalizing communication at every stage of the guest journey.
