Your OPERA Cloud data is a revenue machine. Turn it on.

chatlyn connects to Oracle OPERA Cloud via the OHIP realtime API — guest and booking data is pushed to chatlyn instantly when events occur in OPERA Cloud. When a booking is created, updated, or a guest checks in or out, chatlyn automatically receives the data and can trigger WhatsApp messages, SMS fallbacks, or update the dashboard. The integration is one-way (OPERA Cloud to chatlyn) and setup is handled by the chatlyn support team.

Yes. chatlyn’s Guest Journey Automations let you configure up to 3 actions per event trigger. Supported OPERA Cloud events include booking created, arrival date, check-in, check-out, and departure. For each event, you can send a Meta-approved WhatsApp template with personalised merge fields (guest name, arrival date, stay length, hotel details) and an optional SMS fallback if WhatsApp delivery fails. Because the OPERA Cloud integration uses OHIP realtime sync, messages are triggered instantly.

With OHIP realtime integration, booking data is pushed to chatlyn the moment it occurs — there is no polling interval. This means pre-arrival upsell messages, booking confirmations, and guest journey automations trigger immediately, creating a seamless guest experience. For time-sensitive communications like last-minute bookings, realtime sync ensures nothing is missed or delayed.

WhatsApp messages achieve approximately 98% open rates compared to around 21% for traditional hotel email marketing. Pre-arrival upsell offers for SPA packages, room upgrades, dinner reservations, and airport transfers are nearly 5x more likely to be seen by guests when sent via WhatsApp through chatlyn.

Yes. chatlyn includes an AI chatbot that provides first-level guest support on WhatsApp and webchat channels 24/7. The AI is trained on your hotel’s knowledge base and handles frequently asked questions about breakfast times, parking, amenities, check-in procedures and more. When the AI can’t resolve a query, it hands over to a human agent. Hotels report that the AI handles over 70% of routine inquiries automatically.

The Oracle OPERA Cloud integration with chatlyn connects via OHIP realtime API. Setup is managed end-to-end by the chatlyn support team. Contact our sales team for current pricing details — we’ll walk you through everything in a 30-minute demo.

Absolutely. Hotels using chatlyn for pre-arrival WhatsApp upselling report up to 25% increases in upsell revenue. By sending personalised WhatsApp messages before guest arrival with buttons for SPA packages, room upgrades, dinner reservations, and other ancillary services — at a 98% open rate — significantly more guests see and act on upsell offers compared to email. The AI chatbot also answers guest questions 24/7 and directs them to the checkout page.

chatlyn provides a unified omnichannel inbox that consolidates WhatsApp, email (Gmail, Outlook, IMAP/SMTP), webchat, Instagram, Facebook Messenger, Airbnb, and Booking.com into a single interface. Agents can see OPERA Cloud booking data right next to every conversation regardless of channel.

Yes. chatlyn supports Oracle OPERA Cloud multi-chain configurations. OHIP connects per-property, so each hotel in your chain gets its own dedicated integration — chatlyn sets up and manages each one. Hotel groups benefit from centralised reporting and consistent guest journeys across every location.

The Oracle OPERA Cloud integration is managed end-to-end by the chatlyn support team. The chatlyn support team handles the technical configuration. Most hotels are live within a few days of initiating the connection. Once connected, chatlyn provides pre-configured WhatsApp and SMS template drafts for each guest journey event that you can customise and submit for Meta approval.