With the integration of chatlyn and Oracle OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP), hospitality providers can now streamline guest communication and operational processes within a unified environment. This guide offers a detailed look at how chatlyn enhances Oracle’s systems to create a seamless guest experience.
Overview of chatlyn’s Integration Features for Oracle OPERA Cloud
chatlyn’s integration with Oracle OPERA Cloud enables real-time data synchronization and communication automation, helping hospitality teams manage guest interactions more efficiently. Below, we explore the primary ways chatlyn enhances functionality and service quality within Oracle OPERA Cloud.
1. Real-Time Guest Information Access
With chatlyn, agents can view a guest’s booking details, past interactions, and preferences as soon as the guest reaches out. By directly querying OPERA Cloud, chatlyn displays this information beside the chat interface, giving agents the context they need to provide personalized assistance instantly, without navigating away from the chat window.
2. Automated Check-In and Check-Out Processes
chatlyn’s Automation Studio allows for the creation of automated workflows for digital check-ins and check-outs. These workflows send prompts to guests via WhatsApp, reminding them to check in online or complete their check-out digitally. Once completed, the information syncs with OPERA Cloud, automatically updating the guest’s status and room allocation. This feature not only reduces front desk traffic but also enhances guest convenience.
3. Tailored Communication Based on the Guest Journey
Using OPERA data, chatlyn identifies each guest’s stage in their journey (pre-stay, in-house, or post-stay). This data allows hotels to tailor messages and offers according to the guest’s current status. For example, upon check-in, guests can receive a personalized welcome message, while post-check-out, they may be prompted for feedback or directed to leave an online review.
4. Personalized Upselling and Targeted Offers
chatlyn’s integration with Oracle OPERA Cloud enables data-driven upselling by using guest preferences and booking details to deliver targeted offers. Guests can receive customized offers, such as room upgrades, spa services, or dining experiences, directly through WhatsApp. These messages achieve a high open rate (up to 98%), leading to increased conversion potential. Accepted offers are automatically updated in OPERA, ensuring a smooth transaction.
5. Efficient Issue Resolution
By providing agents with comprehensive guest information, including recent interactions and preferences, chatlyn enables quicker and more effective issue resolution. The system reduces the time agents spend on gathering information, letting them focus on resolving guest needs, which improves overall guest satisfaction and streamlines operations.
6. Automated Feedback Collection
After a guest’s stay, chatlyn can automatically send a WhatsApp message asking for feedback or encouraging the guest to leave a review on popular platforms. This automated feedback collection helps hotels gain valuable insights while enhancing their online reputation through positive guest reviews.
Benefits of Integrating chatlyn with Oracle OPERA Cloud and OHIP
chatlyn’s integration offers Oracle OPERA Cloud users a highly efficient way to manage guest communications and automate processes. By consolidating all guest interactions into one platform, chatlyn minimizes the need for manual data entry, reduces errors, and allows staff to focus on high-value tasks. This integration also provides:
- Seamless access to guest data: Real-time OPERA Cloud data ensures agents are always equipped with the latest guest information.
- Increased operational efficiency: Automated workflows reduce repetitive tasks, saving time and resources.
- Enhanced guest experience: Tailored, personalized communications foster a positive guest experience and increase loyalty.
- GDPR compliance: chatlyn ensures that all data exchanges meet GDPR standards, protecting guest privacy and hotel data integrity.
Discover the Full Potential of chatlyn and Oracle OPERA Cloud Integration
For Oracle OPERA Cloud users, chatlyn offers a comprehensive solution to automate guest interactions, access real-time data, and personalize the guest experience. This integration maximizes the value of Oracle OPERA Cloud, enabling properties to improve operational efficiency, enhance guest engagement, and drive revenue.
Contact us today to learn more about how chatlyn can transform guest communication and operations for your hospitality business with Oracle OPERA Cloud and OHIP.