AI chatbot trained on your hotel's knowledge base. Answers guest questions instantly on WhatsApp and webchat โ in 100+ languages. Seamless handover to your team when needed.
Before booking, guests ask about parking, pets, pool hours, breakfast options. If your team doesn't reply within minutes, they move on. On OTAs like Booking.com and Airbnb, your response speed directly affects your visibility and ranking โ faster replies mean higher placement.
Upload your documents and the AI learns everything about your hotel. Policies, amenities, directions, restaurant hours, spa services โ guests get accurate answers every time, without waiting for staff.
Your AI concierge speaks your guests' language automatically. Whether a guest writes in Japanese, Arabic, or Portuguese, the AI responds in the same language โ no staff intervention needed.
The AI answers repetitive questions instantly. When a guest needs something the AI can't do โ like making a booking or handling a complaint โ it hands over to your team seamlessly.
The AI doesn't stop helping when a human agent takes over. Inside the omnichannel inbox, agents have AI Suggest and built-in translations โ so they can compose better replies in less time, in any language, on any channel.
The chatlyn browser extension for Chrome and Edge brings AI assistance to every webpage your team visits. Reply to reviews on Google or TripAdvisor, draft emails faster, create personalised quotes โ all powered by the same AI trained on your hotel's knowledge.
The AI concierge is active on the two channels where guests ask the most questions: WhatsApp (90%+ open rate) and your website's webchat widget.
AI-handled and human-handled conversations live in the same inbox. Your team sees everything in one place โ WhatsApp, email, webchat, Booking.com, Airbnb, and Messenger.
How a 5-star resort in Mauritius used chatlyn to handle guest conversations in 30 languages across a team of 30 butlers โ with response times under 8 minutes.
The St. Regis Le Morne โ 172 suites, each with butler service โ needed a way to communicate with guests arriving from all over the world. With chatlyn, guests could write in their own language and get fast, accurate responses. Conversations were automatically assigned by suite, and shift handovers were seamless across a team of 30 butlers.
"chatlyn redefines communication by weaving intuitive technology into the timeless craftsmanship of the Butler Service. Each interaction becomes smoother, faster, and impeccably curated."
"This is the first hotel where we genuinely used the WhatsApp service every day, because every request was handled instantly and with care."
Enter your hotel's numbers. We'll show the impact based on the industry average: 70% of guest enquiries can be handled by AI.
Your front desk answers the same questions every day: check-in times, parking, Wi-Fi passwords, restaurant hours, pet policies. The AI handles all of these instantly, 24/7, in any language.
That means fewer interruptions for your staff, faster answers for guests, and a better experience for everyone โ especially during peak hours and overnight when staffing is limited.
When your team takes over from the AI, they see the guest's booking data right in the inbox side panel. No switching between systems.
Book a personalised demo and see how chatlyn's AI concierge works for your hotel โ trained on your knowledge base, live in minutes.
AI concierge trained on your hotel. Live on WhatsApp and webchat in minutes. Seamless handover to your team. Over 1,000 hotels trust chatlyn.
