ITB Berlin · 3–5 March 2026
Hall 7.1C · Stand 116

Your guests
texted.
Nobody replied.

Meet chatlyn — the guest communication platform that puts every message, every channel, and every guest into one AI-powered inbox.

Book Your Demo → Try it on WhatsApp →
Modern hotel concierge
Trusted by 1,000+ hotels worldwide
St. Regis InterContinental Sacher Bareiss La Quinta Falkensteiner Imlauer Leading Hotels of the World Singer Palace Hotel Feuerberg Living Tours Soneva checkVIENNA SkiYodl Kreuz & Post Enzian St. Regis InterContinental Sacher Bareiss La Quinta Falkensteiner Imlauer Leading Hotels of the World Singer Palace Hotel Feuerberg Living Tours Soneva checkVIENNA SkiYodl Kreuz & Post Enzian
WhatsApp Business API
AI Chatbot
Omni-Channel Inbox
Guest Journey Automations
PMS Integration
1,000+ Hotels
Email · Webchat · Messenger
WhatsApp Business API
AI Chatbot
Omni-Channel Inbox
Guest Journey Automations
PMS Integration
1,000+ Hotels
Email · Webchat · Messenger
The Problem

Guests message you on 5 different channels.
You check them one by one.

01

Scattered Channels

WhatsApp, Email, Booking.com, Airbnb, Webchat — your team juggles tabs and loses messages. Guests don't wait.

02

Repetitive Questions

"What time is check-in?" "Is breakfast included?" "Where do I park?" Your front desk answers the same questions hundreds of times a week.

03

Missed Upsell Moments

The window between booking and arrival is prime time for spa offers, upgrades, and restaurant bookings. Most hotels let it pass in silence.

04

No Guest Journey

From booking confirmation to post-stay follow-up — guests hear nothing. No touchpoints, no relationship, no loyalty.

The chatlyn Way

One inbox.
Every channel.
AI that actually helps.

Omni-Channel Inbox

WhatsApp, Email, Webchat, Messenger, Airbnb, Booking.com — all in one view. Assign, label, collaborate.

Core Module

AI Chatbot

First-level guest support on WhatsApp & Webchat. Answers FAQs instantly, hands over to your team when needed.

AI-Powered

Guest Journey Automations

Trigger WhatsApp messages from PMS events — booking, arrival, check-in, check-out. Automatic. Personal. Timely.

PMS-Connected

Reports & Insights

Track response times, conversation volumes, template delivery, and team performance — all in real time.

Admin Dashboard

Mobile App

Respond to guests from anywhere. iOS & Android. Push notifications. Full conversation history in your pocket.

iOS & Android

PMS Integration

Connect your PMS for guest data, booking context, and automation triggers. 14+ systems supported.

Plug & Play

Connects with your PMS

One-click integration with the systems you already use.

Oracle OHIP
Protel
Mews
Apaleo
Guestline
Clock
SIHOT
Casablanca
ASA
Opera OP
FO Cloud
IbelsaRooms
0
Hotels Trust chatlyn
0
Channels Unified
0
PMS Integrations
0
Series A Raised

See it live.
Book your demo.

Visit us at ITB Berlin or grab a slot — we'll show you how chatlyn transforms your guest communication in 15 minutes.

Date
3–5 March 2026
Location
Messe Berlin
Find Us
Hall 7.1C · Stand 116
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