Duve vs chatlyn:
full feature comparison
Evaluating guest communication platforms? Here's a side-by-side breakdown based on product documentation and publicly available information.
Feature-by-feature breakdown
What each platform actually does, based on product docs and public information.
| Feature | chatlyn | Duve |
|---|---|---|
| Omni-Channel Inbox | ||
| Unified inbox for all channelsOne view for every guest message across all channels | ✓ Yes | ~ Requires Pro plan |
| Conversation assignmentEach conversation owned by one named team member | ✓ Yes | ✕ No |
| Private notes with @mentionsInternal notes that notify team members | ✓ Yes | ✕ No |
| Conversation labelsCustom tags with names, descriptions, colours | ✓ Yes | ✕ No |
| 4-status workflowOpen → Waiting → Snoozed → Resolved | ✓ Yes | ✕ No |
| Conversation snoozingPause and auto-resurface later | ✓ Yes | ✕ No |
| Search, sort & filter conversationsFind any conversation quickly | ✓ Yes | ~ Basic |
| Channels | ||
| WhatsApp Business API | ✓ Yes | ✓ Yes |
| Webchat widget | ✓ Yes | ✓ Yes |
| Full email inboxGmail, Microsoft 365 (personal + shared), IMAP/SMTP | ✓ YesRich text, CC/BCC, signatures, attachments | ~ Basic |
| Booking.com messaging | ✓ Yes | ✓ Yes |
| Facebook Messenger & Instagram | ✓ Yes | ✕ No |
| Inbound messagingGuests can message you proactively at any time | ✓ Yes | ~ Extra charges |
| AI & Chatbot | ||
| AI chatbot on webchat | ✓ Yes | ✓ Yes |
| AI chatbot on WhatsApp | ✓ Yes | ✓ Yes |
| AI knowledge base management | ✓ Yes | ✓ Yes |
| AI handover to human agentGuest can request a live agent via button or message | ✓ YesButton + intent recognition | ~ Unclear |
| AI Suggest for agentsAI drafts response for human agents to review | ✓ Yes | ✓ Yes |
| Real-time inbox translationTranslate conversations with one click | ✓ Yes | ✓ Yes |
| PMS-Event Automations | ||
| PMS event triggersBooking, arrival, check-in, check-out, post-stay | ✓ Yes | ✓ Yes |
| Up to 3 actions per eventA template plus an optional SMS fallback | ✓ Yes | ~ Unclear |
| SMS fallback per actionWhen a guest can't be reached on WhatsApp | ✓ Per action | ~ Unclear |
| Flexible timingImmediately, before or after the event, from minutes to months | ✓ Yes | ✓ Yes |
| Auto-cancel on booking cancellationAll pending actions cancelled automatically | ✓ Automatic | ~ Unclear |
| Webhook automationsTrigger from external systems (n8n, Make, Zapier) | ✓ Yes | ✕ No |
| Delivery status trackingSent, delivered, read, failed, per message | ✓ Full tracking | ~ Unclear |
| Contacts & Data | ||
| Dedicated contact databaseStandalone contact management system | ✓ YesAuto-created, imported, or manual | ✕ No |
| Dynamic contact listsAuto-updating based on filter conditions | ✓ Yes | ✕ No |
| Static contact listsManually curated groups | ✓ Yes | ✕ No |
| Send templates to listsBulk WhatsApp sends to static/dynamic lists | ✓ Yes | ✕ No |
| Contact mergingDeduplicate guest records | ✓ Yes | ✕ No |
| Bulk contact importFile upload | ✓ Yes | ✕ No |
| Custom contact attributesDefine your own data fields | ✓ Yes | ✕ No |
| Message Templates | ||
| WhatsApp templates with merge fieldsDynamic placeholders for guest data | ✓ Yes | ✓ Yes |
| Auto language selectionSends the template in the guest's language | ✓ Automatic | ✓ Yes |
| Meta approval workflowSubmit, track, and resubmit templates | ✓ Built-in | ✓ Built-in |
| Template categoriesUtility & Marketing classification | ✓ Yes | ~ Unclear |
| PMS Integrations | ||
| PMS integrationsConnections to property management systems | ✓ YesOHIP, Protel, Guestline, Mews, Apaleo, Casablanca, Clock, ASA and more | ✓ Yes |
| Real-time PMS syncInstant event push from PMS | ✓ YesRealtime for OHIP, Protel, Apaleo and Casablanca | ~ Unclear |
| Guest booking data in conversationsPMS data displayed alongside messages | ✓ YesThe guest's stays from your PMS: arrival, departure, room | ~ Unclear |
| Standardised merge fieldsOne booking model across every PMS | ✓ YesArrival, departure, nights, booking ID; room and amount when your PMS delivers them | ~ Unclear |
| Dashboard & Monitoring | ||
| Live Home dashboardToday's arrivals and departures, queue by response time, at-risk conversations | ✓ Yes | ✕ No |
| Response-time targetsTargets per channel; Home shows conversations waiting too long | ✓ Yes | ~ Unclear |
| Sent templates logDelivery status per send, with spam prevention | ✓ YesFilter by date, recipient, template or failed only. Auto spam prevention. | ✕ No |
| Contact CSV exportDownload your data for external analysis | ✓ Yes | ~ Unclear |
| Mobile App | ||
| Mobile appiOS & Android with push notifications | ✓ YesMessaging, contacts, real-time sync | ✓ Yes |
| Setup & Operations | ||
| Self-service inbox setupAdd channels yourself, no support ticket needed | ✓ YesEmail, WhatsApp, webchat, Messenger and Instagram, all self-service | ✕ Requires onboarding |
| Unlimited users | ✓ Yes | ✓ Yes |
| Pricing | ||
| Communication from base planInbox & messaging included without upgrading | ✓ Always included | ✕ Requires Pro plan |
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Real results, real teams
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
Daniela Eder
Front Office, IMLAUER Hotels
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
Elisabeth Veit
Owner & Managing Director, Hotel Enzian Obertauern
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
Christophe Lai Wai
Director of Quality & Projects, St. Regis Le Morne
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Bernhard Sänger
Director of Operations, Spa Resort Geinberg
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
