PMS-triggered WhatsApp messages to every guest, at the right time, in the right language. Booking confirmation, pre-arrival upsell, check-in info, post-stay follow-up — all automatic, with SMS fallback.
Every guest goes through the same stages: booking, arrival, check-in, stay, check-out, departure. The question is: are you communicating proactively at each touchpoint — or leaving the guest in the dark?
Connect your PMS to chatlyn and configure automatic WhatsApp messages for every event in the guest journey. Up to 3 actions per event, with individual timing settings.
Create WhatsApp templates with placeholders that are automatically filled with booking data: guest name, arrival date, nights, total amount, check-in time and more. Meta approval directly within chatlyn.
Create templates in multiple languages. chatlyn automatically selects the right version based on the contact's preferred language. If the language isn't available, the default language is sent as fallback.
Not every guest has WhatsApp. The optional SMS fallback ensures the message still gets through. And in the Activity Log, you see every send: status, timestamp, delivery confirmation.
chatlyn integrates with 14 PMS systems. Realtime, polling, or SFTP — depending on the PMS. Booking data flows automatically, merge fields get populated, automations run. One PMS per account.
Calculate the additional revenue from automatic pre-arrival upsells via WhatsApp — spa, restaurant, room upgrade, late checkout.
The pre-arrival phase is the perfect moment for upselling. The guest has already booked, is excited about the trip, and is open to extras: spa package, dinner reservation, room upgrade, late checkout.
WhatsApp achieves 90%+ open rates — compared to ~20% for email. A personalised pre-arrival message with upsell offers has an average conversion rate of 12%.
And that's just the upsell. Add the time savings: no more manual booking confirmations, no individual check-in messages, no post-stay emails. Everything automatic, PMS-driven.
For hotels without a supported PMS or for extended use cases: chatlyn offers webhook receive functionality to trigger automations from external systems like n8n, Make, or Zapier.
Connect your PMS, configure templates, go live. Every booking is automatically accompanied — from confirmation to post-stay follow-up.
Every butler guest receives automated messages across the entire journey — personalised, multilingual, with seamless handover to the butler team when needed.
Automatic booking confirmation, pre-arrival upselling for spa and dining, check-in welcome message with suite details, post-stay follow-up with review request — all PMS-driven, in the guest's language, with handover to their personal butler when needed.
"chatlyn redefines communication by weaving intuitive technology into the timeless craftsmanship of the Butler Service. Each interaction becomes smoother, faster, and impeccably curated."
PMS-triggered WhatsApp messages from booking to post-stay. Multilingual, with upselling, SMS fallback, and activity log. Over 1,000 hotels trust chatlyn.
