AI POWERED VIRTUAL CONCIERGE SOFTWARE
Guest Experience boosted by your AI Virtual Concierge.
The Virtual Concierge saves guests time and reduces stress by offering expert recommendations and handling arrangements, enhancing overall satisfaction and loyalty.
24/7 Guest Services and Information · Digital Check-ins and Check-outs · Trained with your files in seconds · Personalized Communication · Liaison with Other Departments
JOIN HUNDREDS OF SATISFIED HOTELS ELEVATING THEIR GUEST EXPERIENCE WITH CHATLYN
Some insighful data before getting to know our virtual concierge software.
of guest enquires can be resolved without leaving WhatsApp.
of all guests are happy to receive communications from their hotel via WhatsApp.
reduction in call center wait times attributable to the AI Chatbot.
a day saved with automations by a hotel with 50 rooms.
Use your AI Virtual Concierge everywhere
The AI-powered Virtual Concierge lets you reach guests through any channel—WhatsApp, SMS, email, and more—ensuring you’re always ahead of their needs at every stage of their stay.
Seamless Team Coordination with Virtual Concierge
Enhance team synchronization and streamline guest service requests with chatlyn's Virtual Concierge. This platform acts as a central hub, facilitating communication between departments and ensuring every guest need is addressed efficiently. From concierge to housekeeping, all teams stay in sync, delivering prompt and personalized service.
Hey!
Interested in improving the guest experience of your hotel with our Virtual Concierge?
Supercharge Your Virtual Concierge with Key Integrations
Connect seamlessly with platforms like MEWS and HubSpot to use real-time data, such as check-in and check-out dates, for automated, perfectly timed guest interactions. Deliver personalized messages effortlessly and enhance guest satisfaction with chatlyn’s powerful integrations.
Personalized Guest Experiences with our Virtual Concierge
Send highly personalized WhatsApp messages to your guests. Share local weather updates or create dynamic communication flows based on their responses. From welcoming them at check-in to providing tailored recommendations during their stay, your Virtual Concierge ensures a personalized and engaging guest experience.
Real-Time Assistance throught your website
Implement your Virtual Concierge trained in seconds to your hotels website for instant support. Prospective guests can inquire about room availability, rates, or special accommodations, receiving immediate assistance and boosting direct bookings.
Instant Revenue with WhatsApp Newsletters
Send personalized welcome messages and essential stay information to guests before their arrival using chatlyn's WhatsApp Newsletter. Offer them an exclusive preview of hotel amenities, special events, or dining options to build anticipation.
AI-Driven Virtual Concierge for 24/7 Guest Experience
Train it quickly with your documents, and deploy it across any channel for accurate and consistent responses to complex queries, any time of the day. This round-the-clock automated assistance ensures your customers always have access to the information they need. Learn more about this feature here.
Efficient Review Management with AI Assistants
Utilize AI Assistants to swiftly respond to online reviews and client feedback. These assistants can summarize, improve, and suggest responses, drastically reducing the time spent crafting individual replies. This feature is especially useful for managing responses across various review platforms and social media channels.
Our team works tirelessly to provide the best service to customers, even in the current crisis. chatlyn has made our work immensely easier, as several sales agents can now process customer requests simultaneously and thoroughly.
We are now no longer limited to just one mobile device and can follow up on customer requests more efficiently and quickly.
Steffl department store
Milene Platzer
Head of Marketing & Communication
The implementation of chatlyn has been a game changer for us at checkVIENNA. It has allowed us to not only improve our operational efficiency, but also elevate our customer experience to a whole new level. Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties and engage with our guests. It's impressive to think of the time and resources we've saved, allowing us to focus on what really matters: providing exceptional experiences for our guests.
CheckVienna
Martin Reinisch
CEO
chatlyn has revolutionized the way we communicate with our customers. The WhatsApp newsletter tool has allowed us to overcome language barriers and personalize our communications like never before. We can now ensure that every customer receives relevant and personalized information in their own language, which has had a direct impact on customer satisfaction and the efficiency of our operations.
Living Tours
Rosa Madalena Lopes da Silva
Living Online Manager
The deployment of chatlyn's AI chatbot and omnichannel platform has been transformative. It has streamlined our customer interactions, ensuring consistency and quality in our service delivery. This shift has not only optimized our operations but also affirmed our dedication to innovation and excellence in hospitality.
IMLAUER
Daniela Eder
Rooms Operation Manager at IMLAUER HOTEL PITTER Salzburg
It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer!
Our goal was to implement the AI in the near
future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram.
La Quinta by Wyndham Jumeirah, Dubai
Jan Hüpers
General Manager
The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl. It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities.
This technological advancement has fortified our commitment to delivering unparalleled customer-centric booking experiences in the ski industry.
SkiYodl
Cahal Kane
Managing Director
Most Common Questions about our AI Virtual Concierge Software.
We would love to answer your questions in person, but of course here are some of them already answered.
What is a Virtual Concierge?
A Virtual Concierge is an AI-powered tool that automates guest services in hotels. It acts as a digital assistant, providing personalized recommendations, handling guest requests, and facilitating seamless communication between guests and hotel staff through various channels like WhatsApp, SMS, and email.
What does a Virtual Concierge do?
A Virtual Concierge enhances guest experiences by automating tasks such as sending welcome messages, offering tailored recommendations, sharing local information like weather updates, and addressing guest inquiries. It ensures timely and personalized communication, making the guest’s stay more enjoyable and stress-free.
How does the Virtual Concierge improve guest communication?
The Virtual Concierge centralizes guest communication across multiple channels, such as WhatsApp, SMS, and email. It allows hotels to send personalized messages, automate responses based on guest preferences, and provide real-time updates, ensuring that no request goes unanswered.
What are the differences between a Personal Concierge and a Virtual Concierge?
A Personal Concierge is a human staff member who provides tailored services and assistance to guests, often in-person. In contrast, a Virtual Concierge is an AI-driven solution that automates these tasks, offering similar services digitally across various communication platforms, ensuring availability 24/7.
Can the Virtual Concierge send personalized WhatsApp messages?
Yes, the Virtual Concierge can send highly personalized WhatsApp messages to guests, such as weather updates, activity suggestions, or tailored responses based on guest preferences and interactions.
How does the Virtual Concierge use guest data like check-in and check-out dates?
The Virtual Concierge integrates with hotel systems to access real-time guest data, such as check-in and check-out dates. It uses this information to automate and time messages, such as welcome greetings upon arrival, daily updates, and check-out reminders, ensuring communication is relevant and timely.
What are the benefits of using a Virtual Concierge in my hotel?
A Virtual Concierge enhances guest satisfaction by providing timely and personalized service, reduces the workload on staff, and ensures consistent communication across all guest interactions. It also helps in streamlining operations by automating routine tasks and using guest data effectively.
How does the Virtual Concierge interact with different departments in a hotel?
The Virtual Concierge acts as a central hub, facilitating communication between various hotel departments, such as housekeeping and front desk, ensuring that guest requests are handled efficiently and seamlessly.