Book a Demo
WhatsApp for Hospitality

Reach your guests where they actually are: on WhatsApp.

WhatsApp Business API for hotels. Guest journey automations, AI chatbot for guest enquiries, and upselling for spa, dining & upgrades — all in one platform.

Book a Demo Watch 15-Min Demo
0
Hotels trust us
0
WhatsApp open rate
0
PMS integrations
🏨
The Grandview Resort
Online
Welcome to The Grandview Resort! 🎉 We're excited about your stay from Mar 22–25.
🍽️ Reserve a table
💆 Book a spa session
⬆️ Room upgrade
09:00 ✓✓
I'd love to book a spa session! 💆
09:12
Great choice! We have openings on Mar 23 at 10:00, 14:00, or 16:00. Which works best? 🕐
09:12 ✓✓
14:00 would be perfect! ✨
09:14
Trusted by leading hotels across Europe, the Middle East & beyond
St. Regis Le MorneInterContinentalSACHERBAREISSLa Quinta DubaiFalkensteinerIMLAUERLeading HotelsSinger Palace HotelFeuerbergLiving ToursKreuz & PostEnziancheckVIENNA St. Regis Le MorneInterContinentalSACHERBAREISSLa Quinta DubaiFalkensteinerIMLAUERLeading HotelsSinger Palace HotelFeuerbergLiving ToursKreuz & PostEnziancheckVIENNA
0
more ancillary revenue through automation
$0
incremental revenue per upsold stay
0
CTR at optimal message timing
0
of digital upsell revenue via pre-arrival
💰 Pre-Arrival Upselling

Drive more revenue with WhatsApp messages before guests arrive

The data is clear: automated pre-arrival messages double upsell revenue. chatlyn sends WhatsApp messages at the optimal time — with spa, dining, and upgrade offers guests actually want.

  • Promote spa treatments, restaurant reservations, and room upgrades
  • Timed to PMS events: booking confirmation, pre-arrival, check-in
  • Dinner packages are booked 2x more than spa packages
  • WhatsApp open rates: 90%+ vs. 20% for email
  • $65–$83 incremental revenue per upsold stay (industry benchmark)
💆
Oceanview Spa Retreat
60-min massage + pool access
Exclusive for hotel guests
$ 95
→ Sent via WhatsApp before arrival
Avg. 150–200% more ancillary revenue
⚡ Guest Journey Automations

Automated WhatsApp messages at every step of the guest journey

Your PMS triggers WhatsApp messages automatically — from booking confirmation to post-stay follow-up. Every message at the right time, zero manual effort.

  • Triggers: Booking, Arrival, Check-in, Check-out, Post-Stay
  • Up to 3 actions per event with custom time delays
  • SMS fallback when the guest doesn't have WhatsApp
  • Merge fields: guest name, dates, hotel name, amount & more
  • Cancellations automatically stop all scheduled messages
📋
Booking created in PMS
Trigger detected automatically
↓
💬
WhatsApp: Booking confirmation
+ Spa & dining upsell offers
↓
🏨
Pre-arrival: Check-in info
+ Room upgrade offers
↓
⭐
Post-stay: Feedback request
+ Re-booking incentive
🤖 AI Chatbot

AI answers guest questions 24/7 directly on WhatsApp

Your AI chatbot is trained on your hotel's knowledge base and answers guest questions instantly — around the clock, in 100+ languages. For complex requests, it hands over to your team seamlessly.

  • Trained on your documents — ready in seconds
  • Answers FAQs: check-in times, parking, spa, pets, Wi-Fi
  • Seamless handover to staff when needed
  • Responds in the guest's language — 100+ languages
  • AI can inform, but cannot create or modify bookings
🙋
"What time is check-out?"
Guest asks on WhatsApp
↓ AI responds instantly
🤖
"Check-out is at 11:00 AM. Would you like to request late check-out?"
Answer from knowledge base
↓ If needed
👤
Handover to front desk
Via button or voice request
📨 Templates & Broadcasts

WhatsApp templates for every occasion — Meta-approved

Create message templates with personalised merge fields and submit them for Meta approval directly in chatlyn. Send broadcasts to contact lists.

  • Pre-built templates for booking, arrival, check-in, check-out
  • Merge fields: guest name, arrival date, hotel name, amount
  • Automatic language selection based on guest preference
  • Broadcast to static or dynamic contact lists
  • Utility and marketing categories available
✓ APPROVEDPre-Arrival
Dear {{guest_name}}, we look forward to welcoming you on {{arrival_date}} at {{hotel_name}}! 🏨

Check-in from {{checkin_time}}. Book spa or dinner in advance?
✓ APPROVEDPost-Stay
Thank you for staying with us, {{guest_name}}! Would you share your feedback? ⭐
📥 Omnichannel Inbox

WhatsApp + Email + Webchat + Booking + Airbnb. One inbox.

chatlyn brings all guest messages into one inbox — your team works in one place, regardless of where the message came from.

  • WhatsApp, Email (Gmail, Outlook, IMAP), Webchat
  • Booking.com, Airbnb, Facebook & Instagram Messenger
  • Assign, label, and resolve conversations
  • Private notes and @mentions for team coordination
  • PMS data in the side panel: booking history, guest profile
Omnichannel Inbox
WhatsApp
Email
Webchat
Booking
Airbnb
Messenger
→ All channels. One team. One inbox.
🏆 Case Study

The St. Regis Le Morne: 30 Butlers, One WhatsApp Number

How a 5-star resort in Mauritius scaled its legendary butler service to WhatsApp — without losing the personal touch.

6,700
Guest conversations
464,726
Individual messages
< 8 min
Avg. response time
30
Butlers on one system

The St. Regis Le Morne — 172 suites, all with butler service — faced a problem: WhatsApp Business only allows 5 devices at once. With 30 butlers, that wasn't enough. With chatlyn, every butler has access, conversations are automatically assigned by suite, and shift handovers are seamless. Guests wrote in 30 different languages.

"chatlyn redefines communication by weaving intuitive technology into the timeless craftsmanship of the Butler Service. Each interaction becomes smoother, faster, and impeccably curated."
Christophe Lai Wai
Director of Quality and Projects, The St. Regis Le Morne Resort, Mauritius

"This is the first hotel where we genuinely used the WhatsApp service every day, because every request was handled instantly and with care."

— Guest review, Trustpilot, January 2026
📊 ROI Calculator

Calculate your upsell potential with WhatsApp

Based on industry benchmarks: $65–$83 per upsold stay, 2–3% conversion rate from automated pre-arrival messages.

Rooms 80
Avg. Occupancy 70%
Avg. Length of Stay (nights) 2.5
–
Guests / month
–
Upsell bookings (2.5% CR)
–
Estimated additional revenue per month
Sources: Guestara (150–200% automation lift), Oaky (48% CTR at 12 days), RoomDex ($65/upsell), Switch Hotel Solutions ($83 AUD/guest), Revinate (98% pre-arrival attribution).
Pre-arrival WhatsApp messages are the most profitable tool you're not using yet.

Automated pre-arrival messages double ancillary revenue (150–200% lift). The key: 12 days before arrival, click-through rates hit 48% — nearly double any other day. And WhatsApp achieves 90%+ open rates vs. 20% for email.

Guests book dinner packages 2x more often than spa. chatlyn helps you send the right offer at the right time to the right guest — automatically, triggered by your PMS.

Book a Demo
🔗 PMS Integrations

14 PMS integrations — your PMS triggers WhatsApp automatically

chatlyn connects directly to your Property Management System. Booking events automatically trigger the right WhatsApp messages.

  • Realtime: OHIP (Oracle), Protel, Apaleo, Casablanca, Sihot
  • Polling: Mews, Guestline, Clock, FO Cloud, ASA
  • Guest data visible in the inbox side panel
  • Multi-property support where PMS allows
  • Setup handled by the chatlyn team
Integrated PMS Systems
Mews
Protel
Apaleo
OHIP
Sihot
Casablanca
Guestline
Clock
FO Cloud
ASA
IbelsaRooms
WinHotel

Ready to delight your guests on WhatsApp?

Book a personalised demo and see how chatlyn sets up WhatsApp for your hotel — including full WhatsApp Business API onboarding.

Book a Demo Watch 15-Min Demo
⭐ What Hotels Say

Trusted by hotels worldwide

★★★★★
"It was super easy to set up — we immediately started sending WhatsApp newsletters to arriving guests with upsell offers! The AI responded perfectly right away, including on WhatsApp and Instagram."
JH
Jan Hüpers
General Manager, La Quinta by Wyndham Dubai
★★★★★
"The AI chatbot and omnichannel platform have optimised our guest interactions, ensuring consistency and quality across all our communication channels."
DE
Daniela Eder
Rooms Operation Manager, IMLAUER Hotel Pitter, Salzburg
★★★★★
"chatlyn has revolutionised how we communicate. WhatsApp broadcasts allowed us to overcome language barriers and personalise at a level we never could before."
RL
Rosa Madalena Lopes da Silva
Online Manager, Living Tours, Portugal
❓ FAQ

Common questions about WhatsApp for hotels

You need a chatlyn account and a WhatsApp Business API connection. chatlyn handles the full onboarding for you — it's included in the service. Important: WhatsApp Business API is different from the regular WhatsApp or WhatsApp Business app.
When a guest sends a message, a 24-hour window opens for free messaging. After 24 hours without a guest message, you can only send Meta-approved templates. When the guest replies, the window reopens.
Automated pre-arrival messages increase ancillary revenue by 150–200%. WhatsApp achieves 90%+ open rates. The sweet spot is 12 days before arrival — CTR peaks at 48%. Guests see your upsell offers when their excitement about the trip is highest.
Yes. The AI is trained on your documents and answers questions 24/7. Important: it can provide information but cannot create, modify, or cancel bookings. For complex requests, it hands over to your team.
14 PMS systems: OHIP (Oracle), Protel, Mews, Apaleo, Guestline, FO Cloud, Clock, Sihot, Casablanca, ASA, IbelsaRooms, and WinHotel. Setup is handled by the chatlyn team.
172 suites, 30 butlers, one WhatsApp number. Results: 6,700 guest conversations, 464,726 messages, response time under 8 minutes, in 30 languages. Conversations auto-assigned by suite, seamless shift handovers.
No — chatlyn is an omnichannel platform. Email, webchat, Booking.com, Airbnb, and Meta Messenger all flow into the same inbox alongside WhatsApp.
Yes. chatlyn is a European company headquartered in Vienna, Austria. The platform is built with GDPR compliance at its core. Data is processed in accordance with EU data protection regulations.

Get started with WhatsApp for your hotel

WhatsApp Business API onboarding included. Guest journey automations from day one. Over 1,000 hotels trust chatlyn.

Book a Demo Watch 15-Min Demo
GDPR compliant · Made in Vienna 🇦🇹 · €8M Series A funded
This website is using cookies to provide a good browsing experience

These include essential cookies that are necessary for the operation of the site, as well as others that are used only for functional or anonymous statistical purposes. Please note that based on your settings, not all functions of the website may be available.

Privacy Policy Legal notice
This website is using cookies to provide a good browsing experience

These include essential cookies that are necessary for the operation of the site, as well as others that are used only for functional or anonymous statistical purposes. Please note that based on your settings, not all functions of the website may be available.

Privacy Policy Legal notice
Your cookie preferences have been saved.