Pricing that scales with your property.
One platform fee, based on the rooms you run. No per-agent charges and no feature tiers. Every quote is built around your property, so tell us the shape of it and we will do the rest.
- Every feature included
- Unlimited team members
- Dedicated onboarding
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 Used in more than 100,000 hotel rooms worldwide
How the pricing works
Three things decide what a quote looks like. None of them is a package tier.
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Priced by room
The platform fee is calculated per room, counted across every property in the agreement rather than one property at a time.
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The rate falls as you grow
Larger portfolios pay less per room. A group is quoted on its combined room count, so three properties under one agreement are priced as one estate, not as three separate deals.
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One platform, one fee
The platform fee covers the product itself, with no separate charge per team member or per integration. Usage on WhatsApp and SMS is passed through, and additional WhatsApp inboxes are the one paid extra.
There are no packages to compare and no feature gates. Every property gets the whole platform; the only thing that moves is the per-room rate.
Everything included. Nothing locked away.
There is one plan, so every property gets the whole platform. Pick an area to see what is inside.
Guest data platform
One guest record, fed by your PMS and every conversation.
- Unified guest record One profile per guest with bookings, spend, nights, group size and membership status from your PMS, plus every conversation across channels
- Conversation history on the record What each guest asked for, when, and on which channel, including enquiries that never became bookings
- Contact merging Merge duplicate contacts across channels into one guest profile
- AI guest summary An AI summary of recent activity on every contact record
- AI segmentation The AI tags guests automatically from stay data and conversations
- Live segments Saved filters that update themselves: stay data, contact fields, custom attributes, AI tags
- Built-in lists In-house, arriving today, departing tomorrow, recently checked out, birthdays this week, generated automatically from your PMS
- Lists that send Trigger WhatsApp messages from any list or segment, manually or automatically, such as stay extension offers or birthday greetings
- Custom attributes Your own guest fields, such as loyalty tier or guest type
- CSV contact import Bring your existing contacts with column mapping and duplicate handling
- Prospects included Everyone who messages you becomes a contact, not only guests with a stay
AI Studio
The AI answers from your own knowledge, in your voice, around the clock.
- AI first response The AI answers guests on WhatsApp and webchat around the clock, in the guest's language, in your voice
- Knowledge from your files Upload PDFs, Word and text files; the AI answers only from your own knowledge
- Knowledge from your website A scheduled web crawler reads your policies, FAQs and amenities; browser mode for JavaScript-heavy sites on request
- Persona wizard Set name, tone, style and rules in three steps; advanced users edit the full prompt
- Property facts with website prefill Identity, contact, location, languages, amenities and policies, filled from your website
- Booking engine connection Paste your booking engine URL once; chatlyn detects the engine automatically
- In-chat availability on webchat Guests pick dates and occupancy in the chat and land in your booking engine with the search pre-filled
- Booking deep links on WhatsApp The AI asks dates and party size and sends a link to the finished search, where the engine supports URL parameters
- Per-channel AI modes Auto-reply or draft suggestions, per channel, with business-hours and out-of-hours settings
- Email drafts only On email the AI drafts, a person sends. Always.
- Human handover The AI hands over on request or when unsure; taking over a conversation stops auto-replies
- Auto-labelling The AI applies your labels with a confidence score until an agent confirms
- Thread summaries Long conversations summarised for the agent
- Two-way translation Inbound messages into the agent's language, drafts into the guest's language
- Insights Automation rate, escalations and knowledge health over 7, 30 or 90 days
- Needs review queue Weak answers arrive with a drafted FAQ; approve it and the AI learns permanently
- Knowledge conflicts and source quality Contradictions, duplicates and low-scoring files flagged with suggested fixes
- Playground Test the assistant with the same knowledge and persona, sources shown per answer
- AI actions in the inbox The AI sends approved templates and interactive flows, starts journeys, updates contacts and hands over
- MCP connectors Connect external systems the AI may call during a conversation, with per-tool permissions and a full audit log, enabled by our Customer Success team
- Privacy-first AI Personal data is masked before any request reaches an AI model; EU-only AI processing available on request
- White-label with AI disclosure Guests talk to your property, never to chatlyn; AI involvement is disclosed per the EU AI Act
WhatsApp outbound suite
Templates, journeys and broadcasts on the official WhatsApp Business API.
- WhatsApp Business API Official API via a Meta Business Solution Provider, self-serve connection, business profile managed in chatlyn
- Templates with AI generation Create, improve and translate approved templates with AI; compliance checker before submission
- Multi-language templates One template, every language, chosen per guest automatically
- Interactive messages Buttons, lists, images and video. Free inside the 24-hour window
- Journeys Multi-step flows on a visual canvas; guests move by tapping
- Journey statistics Drop-off, completion and delivery per step, plus link clicks
- UTM click tracking Every link in a journey tracked, parameters passed to your analytics
- Journey test mode Test a flow before it goes live
- Broadcasts One template to a list or segment, with test sends and scheduling protections
- PMS event automations Booking created, arrival, check-in, check-out and departure trigger messages automatically
- SMS fallback Reach guests without WhatsApp with a one-way SMS
- QR codes Room cards and posters open a journey or flow in WhatsApp
- Message hooks Let your booking engine or upsell tool trigger a WhatsApp send
- Delivery log and scheduled queue Every send with its status; cancel anything pending
- Spam guard The same template never reaches the same guest twice within minutes
- Spot messages for the AI Expose flows to the AI so a guest asking about tomorrow's activities gets your flow automatically
- Upcoming-sends calendar See everything scheduled in one calendar
Inbox
Every channel in one place, with the AI as a teammate.
- All channels in one inbox WhatsApp, email, webchat, Booking.com, Messenger and Instagram
- AI as a teammate The AI holds the conversation until a person takes over
- Statuses by whose turn it is Open, waiting, snoozed, resolved; auto-resolve after 72 hours idle
- Round-robin assignment New conversations go to online team members; one owner per conversation
- Availability states Online, away, offline; offline hands your open conversations to colleagues
- Response-time targets Warning, breached and critical tiers per channel, visible on the dashboard
- Internal notes and mentions Private notes with @-mentions, never seen by guests
- Labels Coloured tags, applied by agents or by the AI
- Delivery ticks and reactions Sent, delivered and read on WhatsApp; guest reactions on your messages
- Email forwarding and search Forward emails; find anything across channels
- Multi-participant threads Several parties in one email thread, with a live-viewers badge
- Notifications In-app, browser push, sound and email digests per user
- Spam filter Inbound spam filtered before it reaches the team
Channels
The channels your guests already use.
- WhatsApp Two-way, run by the AI
- Email Gmail, Microsoft 365 or IMAP/SMTP; unlimited mailboxes
- Webchat Your own website widget, 18 languages, run by the AI, one script tag
- Booking.com Guest messages in the inbox
- Messenger and Instagram Meta DMs in the inbox
Webchat widget
Your own widget, with the booking flow built in.
- One-line install One script tag; works with WordPress, Wix, Squarespace, Webflow
- Widget builder Colours, logo, welcome message, theme, position, contact buttons, live preview
- 18 languages with auto-switch Interface follows the guest's language, right-to-left supported
- Rich AI widgets Quick replies, date picker to your booking engine, maps, card carousels
- Talk to a person One click from AI to your team
- AI disclosure Guests see when the AI or a person is replying
PMS integrations
A deep PMS connection powers the record, segments and automations.
- PMS connection Guest and booking data flow into chatlyn and power the guest record, segments and automations
- Financials on the record Spend and booking value stored from the day of connection
- Memberships and statuses Loyalty and status fields recognised from the PMS
- Event-driven automation Created, updated, cancelled, checked in, checked out, no-show
- Self-check-in over WhatsApp With Mews, Casablanca and Oracle OHIP
- Booking engine connector Live availability via your booking engine, not the PMS
Team, roles and reporting
Unlimited users, clear roles and dashboards for each of them.
- Unlimited users
- Agent, Manager, Admin roles Managers see everything without touching settings
- Personal dashboard Your queue by response-time health, today's arrivals and departures, the AI's share of conversations
- Team dashboard Backlog, at-risk conversations, load per inbox, per-agent triage
- Usage costs view WhatsApp and SMS costs per month, by template category
Apps and access
Work from the browser, your phone or any web page.
- Mobile app iOS and Android: read, reply, look up guests, push notifications
- Web app in 5 languages English, German, French, Italian, Spanish, with dark mode
- Browser extension Translate, summarise and draft from any web page
Security and compliance
Hosted in Frankfurt, GDPR-compliant, disclosed to guests.
- Hosted in Frankfurt The platform and all guest data run on servers in Frankfurt, Germany
- Personal data masked for AI Your data never reaches a language model provider directly; personal data is masked before any request leaves the platform
- EU-only AI on request For properties with stricter requirements, AI processing runs only on European servers, with no fallback outside the EU
- GDPR-compliant Data processed and stored under EU data protection law, with a data processing agreement as part of your contract
- EU AI Act disclosure Guests are told when an AI replies
- Account isolation Your knowledge and data never mix with another property's
- Audit log for AI tools Every external call the AI makes, with arguments and outcome
What the platform fee includes
- Unlimited team members, with agent, manager and admin roles.
- Unlimited inboxes for every channel except WhatsApp.
- One WhatsApp inbox, with further inboxes available.
- Integrations with your PMS, with no separate charge per integration.
- A dedicated onboarding team through setup and key-user training.
- Every feature in the platform. There are no tiers to compare.
Upsells happen in conversations, not newsletters
A newsletter is a message nobody is expected to answer. On WhatsApp the guest replies, asks about the spa or a table for tonight, gets an answer on the spot and books. See what those conversations are worth across your hotels.
€162 per room, across 120 rooms
WhatsApp conversation95% open it. Guests reply, ask and book. An estimate, not a promise. It assumes 2.5-night stays and that 5% of guests who read an offer book it, which is the conservative case: on WhatsApp they can also ask first. Open rates come from Spa Resort Geinberg, a chatlyn customer: 95% on WhatsApp against about 20% for email.
Build your quote
Three questions. They go straight to the person who will prepare your quote, so the first conversation starts with your setup rather than with the basics.
Almost there
We have your setup. Add your contact details and we will come back with a quote built around it.
Why we quote individually
Two properties with the same room count rarely need the same setup. The work differs by which PMS you run, how many properties sit under the agreement, and whether the implementation happens remotely or on site. A published table would be wrong for most readers, so we would rather look at yours and give you a figure you can hold us to.
Quote Your quote covers
- The per-room platform fee for your total room count
- Contract term and what the rate settles at
- Setup and onboarding for each property
- What your WhatsApp usage is likely to run to
Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura RodrÃguez
Director of Rooms, The Amauris Vienna
Pricing questions
Because the honest answer depends on your rooms, your PMS and how the implementation runs. Rather than publish a number most properties would have to correct, we quote against your actual setup. The calculator above is the short version of that conversation.
One-year and multi-year agreements. Longer commitments carry a better rate, weighted towards the earlier years. Your quote will cover this in full, including what the ongoing rate settles at.
Yes, a one-time setup and onboarding fee per property. It depends on whether we connect your PMS and whether the implementation is remote or on site. It is quoted separately from the platform fee, and your quote will cover this.
Extra team members do not. Inboxes do not either, with one exception: WhatsApp. One WhatsApp inbox is included and each additional WhatsApp inbox is charged, so a property running several WhatsApp numbers should mention it early. Channels beyond that carry no inbox charge.
Let us put a real number on it.
Tell us how many rooms you run and which PMS sits behind them. You will have a quote built around your property, not a table you have to translate.