Pricing that scales with your property.

One platform fee, based on the rooms you run. No per-agent charges and no AI usage fees. Every quote is built around your property, so tell us the shape of it and we will do the rest.

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One plan, everything included

Included	Feature	Description

Included	Unified guest record	One profile per guest with bookings, spend, nights, group size and membership status from your PMS, plus every conversation across channels
Included	Conversation history on the record	What each guest asked for, when, and on which channel, including enquiries that never became bookings
Included	Contact merging	Merge duplicate contacts across channels into one guest profile
Included	AI guest summary	An AI summary of recent activity on every contact record
Included	AI segmentation	The AI tags guests automatically from stay data and conversations
Included	Live segments	Saved filters that update themselves: stay data, contact fields, custom attributes, AI tags
Included	Built-in lists	In-house, arriving today, departing tomorrow, recently checked out, birthdays this week, generated automatically from your PMS
Included	Lists that send	Trigger WhatsApp messages from any list or segment, manually or automatically, such as stay extension offers or birthday greetings
Included	Custom attributes	Your own guest fields, such as loyalty tier or guest type
Included	CSV contact import	Bring your existing contacts with column mapping and duplicate handling
Included	Prospects included	Everyone who messages you becomes a contact, not only guests with a stay

Included	AI first response	The AI answers guests on WhatsApp and webchat around the clock, in the guest's language, in your voice
Included	Knowledge from your files	Upload PDFs, Word and text files; the AI answers only from your own knowledge
Included	Knowledge from your website	A scheduled web crawler reads your policies, FAQs and amenities; browser mode for JavaScript-heavy sites on request
Included	Persona wizard	Set name, tone, style and rules in three steps; advanced users edit the full prompt
Included	Property facts with website prefill	Identity, contact, location, languages, amenities and policies, filled from your website
Included	Booking engine connection	Paste your booking engine URL once; chatlyn detects the engine automatically
Included	In-chat availability on webchat	Guests pick dates and occupancy in the chat and land in your booking engine with the search pre-filled
Included	Booking deep links on WhatsApp	The AI asks dates and party size and sends a link to the finished search, where the engine supports URL parameters
Included	Per-channel AI modes	Auto-reply or draft suggestions, per channel, with business-hours and out-of-hours settings
Included	Email drafts only	On email the AI drafts, a person sends. Always.
Included	Human handover	The AI hands over on request or when unsure; taking over a conversation stops auto-replies
Included	Auto-labelling	The AI applies your labels with a confidence score until an agent confirms
Included	Thread summaries	Long conversations summarised for the agent
Included	Two-way translation	Inbound messages into the agent's language, drafts into the guest's language
Included	Insights	Automation rate, escalations and knowledge health over 7, 30 or 90 days
Included	Needs review queue	Weak answers arrive with a drafted FAQ; approve it and the AI learns permanently
Included	Knowledge conflicts and source quality	Contradictions, duplicates and low-scoring files flagged with suggested fixes
Included	Playground	Test the assistant with the same knowledge and persona, sources shown per answer
Included	AI actions in the inbox	The AI sends approved templates and interactive flows, starts journeys, updates contacts and hands over
Included	MCP connectors	Connect external systems the AI may call during a conversation, with per-tool permissions and a full audit log, enabled by our Customer Success team
Included	EU-hosted AI	Inference runs through an EU-hosted layer that masks personal data before processing; EU-only mode with no fallback outside the EU
Included	White-label with AI disclosure	Guests talk to your property, never to chatlyn; AI involvement is disclosed per the EU AI Act

Included	WhatsApp Business API	Official API via a Meta Business Solution Provider, self-serve connection, business profile managed in chatlyn
Included	Templates with AI generation	Create, improve and translate approved templates with AI; compliance checker before submission
Included	Multi-language templates	One template, every language, chosen per guest automatically
Included	Interactive messages	Buttons, lists, images and video. Free inside the 24-hour window
Included	Journeys	Multi-step flows on a visual canvas; guests move by tapping
Included	Journey statistics	Drop-off, completion and delivery per step, plus link clicks
Included	UTM click tracking	Every link in a journey tracked, parameters passed to your analytics
Included	Journey test mode	Test a flow before it goes live
Included	Broadcasts	One template to a list or segment, with test sends and scheduling protections
Included	PMS event automations	Booking created, arrival, check-in, check-out and departure trigger messages automatically
Included	SMS fallback	Reach guests without WhatsApp with a one-way SMS
Included	QR codes	Room cards and posters open a journey or flow in WhatsApp
Included	Message hooks	Let your booking engine or upsell tool trigger a WhatsApp send
Included	Delivery log and scheduled queue	Every send with its status; cancel anything pending
Included	Spam guard	The same template never reaches the same guest twice within minutes
Included	Spot messages for the AI	Expose flows to the AI so a guest asking about tomorrow's activities gets your flow automatically
Included	Upcoming-sends calendar	See everything scheduled in one calendar

Included	All channels in one inbox	WhatsApp, email, webchat, Booking.com, Messenger and Instagram
Included	AI as a teammate	The AI holds the conversation until a person takes over
Included	Statuses by whose turn it is	Open, waiting, snoozed, resolved; auto-resolve after 72 hours idle
Included	Round-robin assignment	New conversations go to online team members; one owner per conversation
Included	Availability states	Online, away, offline; offline hands your open conversations to colleagues
Included	Response-time targets	Warning, breached and critical tiers per channel, visible on the dashboard
Included	Internal notes and mentions	Private notes with @-mentions, never seen by guests
Included	Labels	Coloured tags, applied by agents or by the AI
Included	Delivery ticks and reactions	Sent, delivered and read on WhatsApp; guest reactions on your messages
Included	Email forwarding and search	Forward emails; find anything across channels
Included	Multi-participant threads	Several parties in one email thread, with a live-viewers badge
Included	Notifications	In-app, browser push, sound and email digests per user
Included	Spam filter	Inbound spam filtered before it reaches the team

Included	WhatsApp	Two-way, run by the AI
Included	Email	Gmail, Microsoft 365 or IMAP/SMTP; unlimited mailboxes
Included	Webchat	Your own website widget, 18 languages, run by the AI, one script tag
Included	Booking.com	Guest messages in the inbox
Included	Messenger and Instagram	Meta DMs in the inbox

Included	One-line install	One script tag; works with WordPress, Wix, Squarespace, Webflow
Included	Widget builder	Colours, logo, welcome message, theme, position, contact buttons, live preview
Included	18 languages with auto-switch	Interface follows the guest's language, right-to-left supported
Included	Rich AI widgets	Quick replies, date picker to your booking engine, maps, card carousels
Included	Talk to a person	One click from AI to your team
Included	AI disclosure	Guests see when the AI or a person is replying

Included	PMS connection	Guest and booking data flow into chatlyn and power the guest record, segments and automations
Included	Financials on the record	Spend and booking value stored from the day of connection
Included	Memberships and statuses	Loyalty and status fields recognised from the PMS
Included	Event-driven automation	Created, updated, cancelled, checked in, checked out, no-show
Included	Self-check-in over WhatsApp	With Mews, Casablanca and Oracle OHIP
Included	Booking engine connector	Live availability via your booking engine, not the PMS

Included	Unlimited users
Included	Agent, Manager, Admin roles	Managers see everything without touching settings
Included	Personal dashboard	Your queue by response-time health, today's arrivals and departures, the AI's share of conversations
Included	Team dashboard	Backlog, at-risk conversations, load per inbox, per-agent triage
Included	Usage costs view	WhatsApp and SMS costs per month, by template category

Included	Mobile app	iOS and Android: read, reply, look up guests, push notifications
Included	Web app in 5 languages	English, German, French, Italian, Spanish, with dark mode
Included	Browser extension	Translate, summarise and draft from any web page

Included	EU-hosted AI	All inference EU-hosted, personal data masked before processing
Included	No direct external LLM connection	Your data never reaches a language model provider directly; every request passes through the EU-hosted layer first
Included	GDPR-compliant	Data processed and stored under EU data protection law, with a data processing agreement as part of your contract
Included	EU AI Act disclosure	Guests are told when an AI replies
Included	Account isolation	Your knowledge and data never mix with another property's
Included	Audit log for AI tools	Every external call the AI makes, with arguments and outcome

One platform fee. Everything below is included.
Unlimited team members. No per-agent or per-integration charges.
No AI usage fees. Conversational AI is free. You pay only WhatsApp and SMS usage.

Build your quote

Three questions. They go straight to the person who will prepare your quote, so the first conversation starts with your setup rather than with the basics.

Rooms across every property 120 rooms

Number of properties 1 property

Property management system

How the pricing works

Three things decide what a quote looks like. None of them is a package tier.

Priced by room

The platform fee is calculated per room, counted across every property in the agreement rather than one property at a time.

The rate falls as you grow

Larger portfolios pay less per room. A group is quoted on its combined room count, so three properties under one agreement are priced as one estate, not as three separate deals.

One platform, one fee

The platform fee covers the product itself, with no separate charge per team member or per integration. Usage on WhatsApp and SMS is passed through, and additional WhatsApp inboxes are the one paid extra.

There are no packages to compare and no feature gates. Every property gets the whole platform; the only thing that moves is the per-room rate.

Why we quote individually

Two properties with the same room count rarely need the same setup. The work differs by which PMS you run, how many properties sit under the agreement, and whether the implementation happens remotely or on site. A published table would be wrong for most readers, so we would rather look at yours and give you a figure you can hold us to.

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Pricing questions

Because the honest answer depends on your rooms, your PMS and how the implementation runs. Rather than publish a number most properties would have to correct, we quote against your actual setup. The calculator above is the short version of that conversation.

One-year and multi-year agreements. Longer commitments carry a better rate, weighted towards the earlier years. Your quote will cover this in full, including what the ongoing rate settles at.

Yes, a one-time setup and onboarding fee per property. It depends on whether we connect your PMS and whether the implementation is remote or on site. It is quoted separately from the platform fee, and your quote will cover this.

Extra team members do not. Inboxes do not either, with one exception: WhatsApp. One WhatsApp inbox is included and each additional WhatsApp inbox is charged, so a property running several WhatsApp numbers should mention it early. Everything else, including the AI, carries no usage fee.

Let us put a real number on it.

Tell us how many rooms you run and which PMS sits behind them. You will have a quote built around your property, not a table you have to translate.

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Dedicated onboarding team Live in weeks, not months GDPR compliant