Have questions? Here are the answers hotels ask most before connecting.
How does the apaleo PMS integration with chatlyn work?
chatlyn connects to apaleo via a realtime API — guest and booking data is pushed to chatlyn instantly when events occur in apaleo. When a booking is created, updated, or a guest checks in or out, chatlyn automatically receives the data and can trigger WhatsApp messages, SMS fallbacks, or update the dashboard. The integration is one-way (apaleo to chatlyn) and setup is handled by the chatlyn support team at no extra cost to the hotel.
Can chatlyn send automated WhatsApp messages based on apaleo events?
Yes. chatlyn’s Guest Journey Automations let you configure up to 3 actions per event trigger. Supported apaleo events include booking created, arrival date, check-in, check-out, and departure. For each event, you can send a Meta-approved WhatsApp template with personalised merge fields (guest name, arrival date, stay length, hotel details) and an optional SMS fallback if WhatsApp delivery fails. Because the apaleo integration is realtime, messages are triggered instantly — no polling delay.
What is the advantage of apaleo’s realtime sync over polling integrations?
With apaleo’s realtime integration, booking data is pushed to chatlyn the moment it occurs — there is no 5-minute polling interval. This means pre-arrival upsell messages, booking confirmations, and guest journey automations trigger faster, creating a more seamless guest experience. For time-sensitive communications like last-minute bookings, realtime sync ensures nothing is missed or delayed.
What is the open rate for WhatsApp messages compared to email in hotels?
WhatsApp messages achieve approximately 98% open rates compared to around 21% for traditional hotel email marketing. This means pre-arrival upsell offers for SPA packages, room upgrades, dinner reservations, and airport transfers are nearly 5x more likely to be seen by guests when sent via WhatsApp through chatlyn.
Does chatlyn have an AI chatbot for hotel guest communication?
Yes. chatlyn includes an AI chatbot that provides first-level guest support on WhatsApp and webchat channels 24/7. The AI is trained on your hotel’s knowledge base and handles frequently asked questions about breakfast times, parking, amenities, check-in procedures and more. When the AI can’t resolve a query, it hands over to a human agent. Hotels report that the AI handles over 70% of routine inquiries automatically.
How much does the apaleo integration cost?
The apaleo integration with chatlyn has zero additional costs — no setup fee, no per-event charges, and no ongoing integration fees. The connection is included with your chatlyn subscription. Setup is handled by the chatlyn support team and is rated as easy difficulty.
Can chatlyn help increase hotel upselling revenue?
Absolutely. Hotels using chatlyn for pre-arrival WhatsApp upselling report up to 25% increases in upsell revenue. By sending personalised WhatsApp messages before guest arrival with buttons for SPA packages, room upgrades, dinner reservations, and other ancillary services — at a 98% open rate — significantly more guests see and act on upsell offers compared to email. The AI chatbot also answers guest questions about these offers 24/7 and directs them to the checkout page, turning interest into revenue at zero marginal staffing cost.
What channels does chatlyn support besides WhatsApp?
chatlyn provides a unified omnichannel inbox that consolidates WhatsApp, email (Gmail, Outlook, IMAP/SMTP), webchat, Instagram, Facebook Messenger, Airbnb, and Booking.com into a single interface. Agents can see apaleo booking data right next to every conversation regardless of channel, eliminating the need to switch between platforms.
Does chatlyn support apaleo multi-property setups?
Yes. chatlyn fully supports apaleo multi-property configurations. Hotel chains can manage guest communication across all apaleo-connected properties, with centralised reporting and consistent guest journeys across every location. Unlike some other PMS integrations where multi-property support is still being confirmed, apaleo multi-property is fully supported from day one.
How long does it take to set up chatlyn with apaleo?
The apaleo integration is rated as easy setup. The chatlyn support team handles the technical configuration. Most hotels are live within a few days of initiating the connection. Once connected, chatlyn provides pre-configured WhatsApp and SMS template drafts for each guest journey event (booking, pre-arrival, check-in, check-out, post-stay) that you can customise and submit for Meta approval.
