# chatlyn

> chatlyn is an AI-powered guest communication platform for hotels. It unifies WhatsApp, email, webchat, Instagram, Facebook Messenger, Booking.com and Airbnb messages in one omnichannel inbox, automates first-level guest support with an AI chatbot, and drives upsell revenue through PMS-triggered guest journey automations and WhatsApp campaigns. Used by 1,000+ hotels worldwide.

chatlyn (always spelled lowercase) is built for hotels with amenities such as spas, restaurants and room upgrades: luxury and boutique hotels, hotel groups and independent hotels. It empowers hotel staff instead of replacing them. The AI chatbot handles first-level guest questions on WhatsApp and webchat; bookings, rates and availability stay with the hotel team and its PMS.

The website is available in English (/en/), German (/de/) and Italian (/it/).

## Product

- [Homepage](https://chatlyn.com/en/): platform overview for hotels
- [Why chatlyn](https://chatlyn.com/en/why-chatlyn/): how chatlyn compares and why hotels choose it
- [Pricing calculator (EUR)](https://chatlyn.com/en/tools/pricing-calculator-eur/): interactive pricing estimate, GBP version at /en/tools/pricing-calculator-gbp/
- [Schedule a demo](https://chatlyn.com/en/schedule-demo/): book a call with the team
- [Watch a 15-minute demo](https://chatlyn.com/en/watch-demo/): recorded product walkthrough

## Features

- [Omnichannel inbox](https://chatlyn.com/en/features/omnichannel-inbox/): all guest messages in one place across WhatsApp, email, webchat, Instagram, Facebook Messenger, Booking.com and Airbnb
- [AI chatbot](https://chatlyn.com/en/features/ai-chatbot/): automated first-level guest support on WhatsApp and webchat
- [Guest journey automation](https://chatlyn.com/en/features/guest-journey/): PMS-triggered messages for pre-arrival, check-in, upselling and post-stay
- [WhatsApp newsletter](https://chatlyn.com/en/features/whatsapp-newsletter/): campaign messages with up to 95% open rates
- [Webchat widget](https://chatlyn.com/en/features/webchat-widget/): website chat with AI support

## Integrations

- [Integrations overview](https://chatlyn.com/en/integrations/): all messaging channels and PMS integrations
- PMS systems include Oracle Hospitality OPERA Cloud (OHIP), Oracle Opera on-premise, protel, Guestline, Mews, Apaleo, Clock PMS, ASA, Casablanca, Sihot and FO Cloud, each with a detail page under /en/integrations/
- Messaging channels include WhatsApp, email (Gmail, Outlook), webchat, Instagram, Facebook Messenger, Booking.com and Airbnb

## Customers

- [Case studies](https://chatlyn.com/en/case-studies/): results from hotels such as Hotel Sacher, IMLAUER Group, St. Regis Le Morne and Spa Resort Geinberg
- [IMLAUER Group](https://chatlyn.com/en/case-studies/imlauer-group/): 30% front-office workload reduction across the group
- [St. Regis Le Morne](https://chatlyn.com/en/case-studies/st-regis-le-morne/): guest response times under 5 minutes
- [Spa Resort Geinberg](https://chatlyn.com/en/case-studies/geinberg/): WhatsApp upselling for a wellness resort

## Resources

- [Blog](https://chatlyn.com/en/blog/): articles on guest communication, WhatsApp for hotels and hotel technology
- [Glossary](https://chatlyn.com/en/glossary/): 400+ hospitality and messaging terms explained
- [WhatsApp QR code generator](https://chatlyn.com/en/whatsapp-qr-code-generator/): free tool to create wa.me QR codes

## Company

- [Careers](https://chatlyn.com/en/company/careers/): open positions
- [Partnerships](https://chatlyn.com/en/company/partnerships/): partner program
- [Press](https://chatlyn.com/en/company/press/): press resources
- [Imprint](https://chatlyn.com/en/legal/imprint/): legal notice, chatlyn GmbH, Vienna, Austria
- [Privacy policy](https://chatlyn.com/en/legal/privacy-policy/)
- [Security and compliance](https://chatlyn.com/en/legal/security-compliance/)