Privacy Policy for Website Visitors and Business Contacts

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This website is operated by Chatlyn GmbH, Hörnesgasse 5/10, 1030 Vienna, Austria ("we" or "us"). In this notice, we inform you about how we, as the data controller, process your personal data in connection with the use of this website or as part of our business contact with you.

We offer a software solution for centralizing and automating communication between providers of various products or services ("providers") and consumers of these products or services ("customers"), as well as enhancing marketing activities. This privacy policy does not apply to the processing of data that arises through the use of our software solution - this data is processed exclusively on behalf of the respective provider. We are not responsible for the implementation of data protection at these providers. Data protection inquiries from customers should be directed to the respective providers.

1. Processing of Personal Data

1.1. Website Usage

During your visit to this website, we process the following information that your browser automatically transmits to us:

Page visited on our website (URL)
Date and time of access to a page on our website
IP address
Access status
Name and version of the browser used
Operating system used
Website (URL) that you visited before accessing this website
Certain cookies (see point 2 below).

We do not combine this data with other data that would enable us to identify you.

1.2. Contact

You can contact us in several ways via our website. These include contacting us via WhatsApp, email, and our WebChat, as well as scheduling a demonstration appointment via Calendly. We only process personal data that you provide to us via the respective contact option. Contacting us is always voluntary, but if you do not wish to provide us with data, you may not be able to contact us in the desired way or we may not be able to process your request effectively.

1.3. Registration and Processing of Orders via the Website

You can register on our website and create a customer account. We ask you to provide the following data:

Name
Email address
Phone number
Country
Company name
Type of Business

Providing this data is voluntary, but you cannot create a customer account if you do not provide us with the data marked as mandatory.

1.4. Business Contact

If you are one of our business contacts or an employee of one, we process the following data during business exchanges with you:

Reference number
Name or designation
Title
Pronouns/gender
Address
Phone number, email address, and other information required that arise through modern communication technologies
Job title, industry, and business name
Correspondence language, other agreements, and keys for data exchange
Correspondence with you
Date of birth
Associated business contact (for employees of business contacts).

We are provided with this personal data as a part of the communication with us (for example, at trade fairs) or we collect it from public sources. In some cases, your personal data is also transmitted to us by third parties (for example, other employees of your organization). You are under no obligation to provide us with your personal data. However, if you choose not to do so, business contact with us may be difficult or even prevented.

2. Cookies

So-called "cookies" are used on this website. A cookie is a small file that can be stored on your end device when you visit a website. Cookies are generally used to provide users with additional functions on a website. They can be used, for example, to make it easier for you to navigate a website, to allow you to continue using a website where you left off, and/or to save your preferences and settings when you return to the website. Cookies cannot access, read, or modify any other data on your computer.

Most of the cookies on this website are so-called session cookies. They are automatically deleted when you leave our website. Permanent cookies, on the other hand, remain on your computer until you manually delete them in your browser. We use such permanent cookies to recognize you when you visit our website the next time.

Cookies that are absolutely necessary for our website to function, are based on legal regulations. Other cookies, such as cookies for performance and specific functions as well as those for marketing purposes, are used based on your consent via the cookie banner.

You can revoke your consent at any time, but this has no effect on the legality of the data processing that has taken place up to that point. You can also block or delete cookies if they have already been stored on your computer. Details can be found in the help function of your browser.

Please note that the functionality of our website may be limited if you revoke or restrict your consent, block, or delete cookies.

3. Google Tag Manager

We use the Google Tag Manager, which is offered in the EU by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) ("Google"). The Google Tag Manager allows us to manage website tags centrally and integrate them into our website. These are small code elements that serve, among other things, to measure traffic and visitor behavior, to recognize the impact of online advertising and social channels, to use remarketing and targeting, and to test and optimize websites.

Your personal data may be transferred to countries outside the European Economic Area ("EEA") - including countries for which the European Commission has not decided that they have an adequate level of data protection (so-called "third countries"). Such transfers take place exclusively on the basis of an adequacy decision of the European Commission, standard contractual clauses, adequate guarantees, or your express consent.

4. Youtube-Videos

We embed YouTube videos on our website to make our blog posts more informative and provide additional external content to website visitors. YouTube is provided as a service in the EU by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). A connection to YouTube servers is established, and data is transferred to Google only if you explicitly confirm the playback of a video by clicking on the content and thus consenting to data processing.

When playing a video on our website, Google uses cookies and local storage entries. In the context of this service, Google processes the IP address, browser and device information (e.g., the operating system), the referrer URL, and information about the viewed videos. Google stores cookies in your web browser for a period of two years from your last visit. We use the extended privacy mode on our website, ensuring that your data is not used for personalizing browsing on YouTube or for personalized advertising.

5. Google Workspace API Usage and AI/ML Development Policy

Compliance with Google Workspace API Usage: We confirm that our use of Google Workspace APIs is strictly prohibited from contributing to the development, enhancement, or training of generalized artificial intelligence (AI) or machine learning (ML) models.

API Usage Intent: Our sole purpose for using Google Workspace APIs is to enhance user experience and improve service functionality. We do not use them for any form of AI or ML model development.

Data Handling and Processing: All data accessed through Google Workspace APIs is processed in strict accordance with our privacy policy and is only used for the specific purposes intended, never for the development of generalized AI or ML technologies.

Third-Party Data Sharing: We do not share data obtained from Google Workspace APIs with third parties for the purpose of AI or ML model development.

Limitations on Data Use: We guarantee that no data from Google Workspace APIs is utilized to train, fine-tune, or improve any AI or ML algorithms, models, or systems.

Privacy and Security: We have implemented strong privacy and security measures to ensure that data accessed via Google Workspace APIs is managed in compliance with relevant regulations, including GDPR. Security procedures are in place to protect the confidentiality of your data.

6. Purposes of Data Processing

We will process your personal data for the following purposes:

to make this website available to you and to develop it further
to compile usage statistics for our website
to recognise, prevent and investigate attacks on our website
to respond to your enquiries or to contact and communicate with you
to manage and maintain business contacts
to enable customers to order the services offered online
to carry out advertising measures by electronic and non-electronic means
to position our company publicly and
to handle insurance matters

7. Legal Regulation for Data Processing

The legal regulation for processing your personal data is:

Your explicit consent according to Article 6(1)(a) GDPR, if we explicitly ask for it and you provide it
The necessity of processing to fulfill a contract with you or to take pre-contractual measures at your request according to Article 6(1)(b) GDPR
Our legitimate interests, which consist of achieving the purposes mentioned under point 4 above, according to Article 6(1)(f) EU GDPR

8. Transmission of Your Personal Data

To the extent necessary for the purposes mentioned above, we may transmit your personal data to IT service providers or subcontractors, courts, competent administrative authorities, legal representatives, and insurance companies.

Some of the IT service providers may be located outside your country or process your personal data there. However, we only transfer your personal data to countries for which the EU Commission has decided that they have an adequate level of data protection or ensure an adequate level of data protection through the application of appropriate safeguards according to Articles 44 ff. GDPR (e.g., by concluding standard contractual clauses).

9. Storage Duration

We generally store data that was collected automatically through the use of the website for a period of six months. Longer storage only occurs if necessary to investigate detected attacks on our website. We store the data that we process in the course of our business contact with you until the end of the business relationship with you or until the end of your employment with our business contact.

In addition, we store personal data for as long as statutory storage obligations exist or as long as any deadlines for the assertion of legal claims for which the data may be required have not yet expired.

10. Your Rights Regarding Personal Data

You are entitled under the relevant statutory provisions:

to request information about whether and which of your personal data we process and how, and to receive copies of this data,
to request the correction or deletion of your personal data,
to request that we restrict the processing of your personal data,
to object to the processing of your personal data
to withdraw any previously given consent, whereby this does not affect the lawfulness of data processing based on consent before its withdrawal
to request data portability and lodge a complaint with the competent data protection authority.

11. Our Contact Information

If you have any questions or concerns regarding the processing of your personal data, please contact us at:

Chatlyn GmbH
Hörnesgasse 5/10
1030 Vienna, Austria

Last updated on September 16th, 2024