Guest experience, boosted by your AI agent.
chatlyn's AI chatbot turns every message on WhatsApp and webchat into more bookings, happier guests and hours back for your team. Trained on your hotel docs in minutes.
Trusted by 1,000+ hotels worldwide
Your docs in. Accurate answers out.
Upload your guest directory, FAQ, spa menu or website pages. chatlyn reads it all and starts answering accurately within minutes. Parking fees, check-in time, pet policy, room amenities, cancellation terms. It knows what you know, because you handed it the sources.
When the AI does not have the answer, it says so and offers to connect the visitor with your team. No hallucinated prices. No invented policies. Just accurate replies from your own documents, or a clean handover to a person.
One inbox, every channel.
The AI chatbot answers on WhatsApp and your webchat widget. Messages from Instagram, Messenger, email and Booking.com arrive in the same inbox, so your team sees every conversation in one place.
The AI knows when a guest asked something yesterday on WhatsApp and follows up today on webchat without repeating questions. The experience feels personal because it is, powered by one brain on both channels.
Your hotel speaks 100+ languages overnight.
A Japanese couple researching at 2am Tokyo time. A Brazilian family comparing resorts on Sunday evening. A German business traveller checking meeting specs at lunch. Each types in their own language and gets an instant, natural reply.
The AI auto-detects the language and responds accordingly. No language selector, no "please write in English". Your hotel feels welcoming before the guest arrives, and you never lose a booking because nobody on your team spoke the right language at the right time.
Timed with the guest's stay.
chatlyn plugs into MEWS, apaleo, Oracle OPERA, Protel, Cloudbeds and more. The AI knows arrival and departure dates, room type, stay length and preferences, so it sends the right message at the right moment.
Welcome messages the morning of check-in. Spa recommendations on night two. Late-checkout upsells on the final morning. Review requests the day after checkout. Every interaction is personal because it is tied to the guest's real stay.
AI resolves 93%. Your team handles the rest.
When a guest asks for a person, types a complex VIP request, or the AI is not confident, the conversation hands over to your team with full context. No repeated questions. No starting over.
Your staff picks up in the same inbox, sees the full AI history, and continues the conversation. The guest never notices a gap. chatlyn frees your team for the moments where a human actually matters.
"Our goal was to roll out AI in the near future, but our chatlyn consultant set the whole AI up within two minutes. We uploaded our guest directory and a few pages from our website, and the AI was answering perfectly on every messenger channel, including WhatsApp and Instagram."
Most common questions about our AI chatbot.
Most hotels are live within a working week. You upload your guest directory, FAQ and key website pages, and the AI starts answering accurately within minutes. Our onboarding team handles the setup for you.
The AI chatbot answers on WhatsApp and your webchat widget. Instagram, Messenger, email, Booking.com and Airbnb messages arrive in the same inbox for your team, so every guest gets an answer wherever they reach out.
100+ languages, auto-detected from the guest's message. There is no language selector and no configuration. Your hotel sounds native to every visitor.
No. chatlyn's AI only answers from the documents you gave it. When it does not know, it says so and hands the conversation to your team with full context. No hallucinated prices, no invented policies.
Yes. chatlyn integrates with MEWS, apaleo, Oracle OPERA, Protel, Cloudbeds and others. That means the AI knows each guest's arrival, departure, room and preferences, and can time messages to the real stay.
The conversation escalates to your team in the unified inbox with the full chat history. Your staff continues right where the AI left off, so the guest never has to repeat themselves.
Stop losing bookings to silence. Start answering instantly.
Give your team an AI agent that never sleeps, speaks 100+ languages, and always knows your hotel.