We walk through your property and analyse your use case
In 45 minutes we look at how your team talks to guests today, find where chatlyn fits and show you in the live product what changes. Pick a time that suits you.
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Loading it here accepts analytics cookies.- Built around your property type and your PMS
- The inbox, the AI and WhatsApp journeys, live in the product
- A clear timeline to go live, with no commitment
- GDPR compliant
- Live in weeks, not months
- Winner: Best Chatbot 2024
Used in more than 100,000 hotel rooms worldwide
What the 45 minutes look like
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You pick a time
Choose a slot in the calendar above. The invitation reaches your inbox straight away.
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We map your use case
Your property, your PMS, the channels your guests use and where your team loses time today.
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We walk you through it live
The inbox, the AI and WhatsApp journeys in the real product, with examples for your kind of hotel. You leave with a timeline to go live.
Real results, real teams
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Not ready to pick a time? Watch the 10-minute demo first
A day at Villa Loto: one inbox for every channel, AI that answers in the villa’s own voice, guest profiles and WhatsApp journeys. Leave your email and start watching. When questions come up, the live call is one click away.
Prefer to explore on your own? Get free access
Questions before booking
About 45 minutes. First we learn how your property works, then we show you the product live and answer your questions. There is no commitment.
The price depends on your rooms, your PMS and your setup, so we quote for your property rather than publish a list price. You receive the quote after the call. WhatsApp and SMS usage is billed separately.
In weeks, not months. The exact timing depends mostly on your PMS, since some providers set up the interface on their side first. You leave the call with a timeline for your property.
chatlyn connects to PMS systems including Oracle OPERA Cloud, Mews, Apaleo, Protel, Guestline and Clock. Booking data flows one way, from your PMS into chatlyn, so nothing in your PMS is changed. Tell us your PMS in the call and we will show you how the connection works for it.
No. The AI answers the repetitive questions on WhatsApp, webchat, Messenger and Instagram and hands over to your team whenever a person is needed. At Spa Resort Geinberg, 86% of webchat enquiries are resolved without the team stepping in, which leaves more time for the guests at the desk.
Yes. chatlyn is hosted in Frankfurt, with no direct connection to an external AI provider. Properties with stricter requirements can opt into EU-only AI processing. Data from your PMS flows one way into chatlyn.
WhatsApp, email, webchat, Booking.com, Messenger and Instagram, all in one inbox. The AI answers guests on WhatsApp, webchat, Facebook Messenger, Instagram and newly created Booking.com inboxes. On email it drafts the reply and your team sends it.
Yes. At Spa Resort Geinberg, 95% of WhatsApp messages are opened, against about 20% for email. It is the channel guests already use every day.