Your AI concierge answers guest questions 24/7
AI chatbot trained on your hotel's knowledge base. Answers guest questions instantly on WhatsApp and webchat, in 100+ languages. Handover to your team when needed.
Trusted by 1,000+ hotels worldwide
Pre-booking enquiries need instant answers, or guests book elsewhere
Before booking, guests ask about parking, pets, pool hours, breakfast options. If your team doesn't reply within minutes, they move on. On OTAs like Booking.com, your response speed directly affects your visibility and ranking: faster replies mean higher placement.
- AI answers pre-booking questions on webchat and WhatsApp in seconds
- Booking.com rewards faster response times with higher rankings
- 24/7 coverage means no lost enquiries during nights, weekends, or holidays
- Guests get the answers they need to book, without waiting for staff
- AI handles the routine questions; your team closes the complex bookings
Train the AI with your hotel's knowledge, ready in minutes
Upload your documents and the AI learns everything about your hotel. Policies, amenities, directions, restaurant hours, spa services. Guests get accurate answers every time, without waiting for staff.
- Upload documents to build your knowledge base
- AI answers based on your content, not generic web results
- Admins manage the knowledge base (create, update, delete)
- Answers FAQs: check-in/out, parking, Wi-Fi, pets, accessibility
- AI performs best for repetitive, general questions about your hotel
Answers in the guest's language, 100+ languages, around the clock
Your AI concierge speaks your guests' language automatically. Whether a guest writes in Japanese, Arabic, or Portuguese, the AI responds in the same language, no staff intervention needed.
- Automatic language detection, no configuration needed
- Guests from any country get answers in their language
- Available 24/7, covers night shifts, weekends, and holidays
- Reduces load on multilingual front desk staff
- Active on WhatsApp and webchat channels
AI handles the routine, your team handles the complex
The AI answers repetitive questions instantly. When a guest needs something the AI can't do, like making a booking or handling a complaint, it hands over to your team with the full conversation history.
- Guest can request handover by button click or message
- Agents see AI-handled conversations and can take over any time
- Full conversation history preserved during handover
- AI provides information only, it cannot make or modify bookings
- Your team stays in control for complex guest requests
When your team takes over, AI still helps them reply faster
The AI doesn't stop helping when a human agent takes over. Inside the omnichannel inbox, agents have AI Suggest and built-in translations, so they can compose better replies in less time, in any language, on any channel.
- AI Suggest: AI drafts response suggestions agents can review, edit, and send
- Translations: Built-in translation for conversations across languages
- Works on every channel, WhatsApp, email, webchat, Booking.com
- Helps new team members reply with confidence and consistency
- Reduces average response time across all channels
Use chatlyn's AI outside the inbox, on any webpage, in any tool
The chatlyn browser extension for Chrome and Edge brings AI assistance to every webpage your team visits. Reply to reviews on Google or TripAdvisor, draft emails faster, create personalised quotes, all powered by the same AI trained on your hotel's knowledge.
- Select any text on a webpage → AI processes, translates, or drafts a reply
- Reply to guest reviews on Google, TripAdvisor, and Booking.com faster
- Draft personalised email quotes in minutes instead of 30+ minutes
- Available on Chrome and Edge, requires active chatlyn account
- Resorts like Soneva cut personalised quote time from 35 min to 5 min
AI chatbot active on WhatsApp and your website's webchat
The AI concierge is active on the two channels where guests ask the most questions: WhatsApp (90%+ open rate) and your website's webchat widget.
- WhatsApp: AI answers via WhatsApp Business API
- Webchat: embeddable widget for your hotel website
- Handover to human on both channels
- On WhatsApp: handover via intent recognition ("I want to speak to reception")
- On webchat: handover via dedicated button or intent recognition
AI conversations + all channels in one inbox
AI-handled and human-handled conversations live in the same inbox. Your team sees everything in one place, WhatsApp, email, webchat, Booking.com, and Messenger.
- Filter by AI-handled (pending) vs. agent-handled (open) conversations
- Take over AI conversations at any time
- Assign conversations to team members
- Private notes, @mentions, and labels for organisation
- PMS guest data visible in the side panel
How much time could your team save with AI?
Enter your hotel's numbers. We'll show the impact based on the industry average: 70% of guest enquiries can be handled by AI.
Your front desk answers the same questions every day: check-in times, parking, Wi-Fi passwords, restaurant hours, pet policies. The AI handles all of these instantly, 24/7, in any language.
That means fewer interruptions for your staff, faster answers for guests, and a better experience for everyone, especially during peak hours and overnight when staffing is limited.
14 PMS integrations, guest data at your team's fingertips
When your team takes over from the AI, they see the guest's booking data right in the inbox side panel. No switching between systems.
- Realtime: OHIP (Oracle), Protel, Apaleo, Casablanca, Sihot
- Polling: Mews, Guestline, Clock, FO Cloud, ASA
- Booking history and guest profile visible in inbox
- Multi-property support where PMS allows
- Setup handled by the chatlyn team
Common questions about AI chatbots for hotels
The AI answers guest questions based on your hotel's knowledge base. It handles FAQs like check-in/out times, parking, restaurant hours, spa info, pet policies, Wi-Fi, and more. It responds instantly, 24/7, in 100+ languages. It provides information and guidance only, it cannot create, modify, or cancel bookings.
The AI cannot make or change bookings, access room rates or availability, browse the web, ingest website content automatically, send proactive messages, or provide voice AI. It's a Q&A system designed for repetitive guest questions, not a replacement for your team on complex requests.
The AI chatbot is active on WhatsApp and webchat only. It is not active on email or Meta Messenger (Facebook/Instagram). However, AI Suggest and translations are available on all channels to help agents reply faster.
Guests can request a human agent by clicking a button (on webchat) or telling the AI, e.g. "I want to speak to the front desk." The conversation transfers to your team with the full chat history. Agents can also take over AI conversations at any time from the inbox.
AI Suggest is a feature inside the omnichannel inbox that drafts response suggestions for your agents. When an agent opens a conversation, AI proposes a reply they can review, edit, and send. Combined with built-in translations, it helps your team reply faster and more consistently, on any channel.
The chatlyn browser extension (Chrome and Edge) lets your team use chatlyn's AI on any webpage. Select text and the AI processes it, translate guest reviews, draft email replies, create personalised quotes, summarise enquiries. Resorts like Soneva reduced personalised quote time from 35 minutes to 5 minutes.
Yes. AI answers pre-booking questions on webchat and WhatsApp in seconds. OTAs like Booking.com factor response speed into search rankings, so faster replies mean better placement and more bookings.
AI-handled conversations stay in "Pending" status in the inbox. They do not auto-resolve, an agent needs to manually review and close them when appropriate. Your team should regularly check pending conversations.
Yes. chatlyn is a European company headquartered in Vienna, Austria. The platform is built with GDPR compliance at its core. Data is processed in accordance with EU data protection regulations.
Real results, real teams
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
Daniela Eder
Front Office, IMLAUER Hotels
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
Elisabeth Veit
Owner & Managing Director, Hotel Enzian Obertauern
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
Christophe Lai Wai
Director of Quality & Projects, St. Regis Le Morne
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Bernhard Sänger
Director of Operations, Spa Resort Geinberg
Ready to let AI handle your guest questions?
Book a personalised demo and see how chatlyn's AI concierge works for your hotel, trained on your knowledge base, live in minutes.