AI Hotel Communication Platform
The AI communication hub for hotels
Unite every guest message. Automate responses in 100+ languages. Convert more direct bookings, even while you sleep.
Used in more than 100,000 hotel rooms worldwide
Sound familiar?
- Guest messages scattered across email, WhatsApp, Booking.com, and more
- Slow responses leading to negative reviews and lost bookings
- No coverage after hours, revenue walking out the door at midnight
chatlyn brings order to the chaos: one intelligent platform that captures, translates, and responds to every guest message instantly.
Everything you need in one platform
Omni-channel inbox
Manage WhatsApp, email, webchat, Instagram, and OTA messages in one unified view.
AI chatbot & assistants
Answer enquiries, process bookings, and handle reviews automatically, in any language.
Visual AI webchat
Show room options with images and let guests book directly in the chat window.
Voice assistant
Never miss phone bookings with 24/7 AI voice support in multiple languages.
WhatsApp marketing
Reach guests where they are with 98% open rates, far beyond email.
Mobile apps
Respond to guests anywhere with native iOS and Android apps.
What this means for your property
- Higher RevPAR: Convert more enquiries into direct bookings and upsell throughout the stay
- Instant responses: From hours to seconds, delight guests and prevent negative reviews
- Happy guests worldwide: Communicate fluently in 100+ languages automatically
- One tool, not ten: Replace your fragmented tech stack with a single platform
Estimate your chatlyn revenue uplift
See the extra revenue chatlyn's AI can drive for your property.
Based on a 3 % lift in direct bookings and a 12 % lift in upsell take-rate.
Figures are estimates, actual results depend on traffic, rates and guest mix. Book a live demo for a personalised forecast.
Build your quote
Three questions. They go straight to the person who will prepare your quote, so the first conversation starts with your setup rather than with the basics.
Almost there
We have your setup. Add your contact details and we will come back with a quote built around it.
Real results, real teams
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
Daniela Eder
Front Office, IMLAUER Hotels
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
Elisabeth Veit
Owner & Managing Director, Hotel Enzian Obertauern
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
Christophe Lai Wai
Director of Quality & Projects, St. Regis Le Morne
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Bernhard Sänger
Director of Operations, Spa Resort Geinberg
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Unify every guest message in one platform
See how chatlyn turns scattered channels into a single inbox, with AI, automations, and PMS-connected workflows.
Quick questions
chatlyn connects with all major PMS platforms through API integration. Most hotels are up and running within days, not weeks.
Our AI assistants communicate fluently in over 30 languages, automatically detecting and responding in your guest's preferred language.
Pricing scales with your property size and needs. Most hotels see ROI within the first month through increased direct bookings alone. <a href="/en/schedule-demo/">See pricing details.</a>