Hotel webchat that turns website visitors into future guests
Every question on your website gets an answer in seconds, in the visitor’s language, from your own knowledge. When they ask about dates, your booking engine opens right in the chat. Everything they share lands on the guest profile your team already works from.
VILLA LOTO
Powered by chatlyn Used in more than 100,000 hotel rooms worldwide
From first question to booked stay
Most website visitors leave with a question nobody answered. Webchat keeps them talking until they have a room in the basket.
The AI never books on its own: it takes the guest to your booking engine, where they complete the booking.
One chat for the whole guest journey
Webchat is not only for lookers. Guests use it on your website before they arrive, from the sun lounger during their stay, and whenever they need a real person.
Turn questions into direct bookings
Visitors who get an answer stay on your site. Webchat answers the question that was holding them back and hands them your booking engine with the dates already chosen.
- Answers from your own website, files and policies
- Quick replies guide undecided visitors
- Date picker straight into your booking engine
In-stay answers that sell a little more
Guests in the house ask about dinner, the spa or tomorrow’s boat trip. The AI answers from your own knowledge, suggests what fits their stay and offers quick replies for the next step.
- Dining, spa and activity suggestions from your own knowledge
- Quick replies that guide the next step
- The same answers at 07:00 and at 23:00
Your team, one click away
Some requests need a human touch. With one click the guest reaches your team, the chat shows who is answering, and the conversation lands in the same inbox as WhatsApp and email.
- “Talk to a person” in every conversation
- Response-time targets so nothing waits too long
- The guest can switch to WhatsApp or email from the widget
Every visitor hears back in their own language
The AI replies in whatever language the guest writes, and the widget switches its own buttons and texts to match. Arabic and Hebrew turn right-to-left on their own.
- 18 widget languages, replies in the guest’s language
- Right-to-left layout for Arabic and Hebrew
- Your tone of voice in every language
The widget switches language with the guest
One line of code, your look
Paste one script tag into your website and the chat is live. Colours, logo, welcome message and contact buttons come from the widget builder, so it looks like your hotel, not like a plug-in.
- Works with WordPress, Webflow, Wix and custom sites
- Light, dark or following the visitor’s system
- Contact buttons for WhatsApp, phone and email
Every chat lands on a guest profile, not in a silo
A chat widget on its own is one more inbox to check. In chatlyn, website chats sit next to WhatsApp, email and Booking.com, and what a guest shares in the chat is saved on their guest profile with their stays.
- One inbox for webchat, WhatsApp, email and Booking.com
- Response-time alerts at 5, 15 and 30 minutes
- Name, email and requests saved to the guest profile
Real results, real teams
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
Daniela Eder
Front Office, IMLAUER Hotels
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
Elisabeth Veit
Owner & Managing Director, Hotel Enzian Obertauern
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
Christophe Lai Wai
Director of Quality & Projects, St. Regis Le Morne
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Bernhard Sänger
Director of Operations, Spa Resort Geinberg
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Give every website visitor an answer.
Webchat answers in seconds, opens your booking engine with their dates and hands your team the conversations that need a person.
Not ready to talk yet? Watch the 10-minute demo first
A day at Villa Loto, a 10-room villa on the Sicilian coast: one inbox for every channel, AI that answers in the villa’s own voice, guest profiles and WhatsApp journeys. Leave your email and start watching.
Watch the demo
Common questions about hotel webchat
You paste one script tag before the closing body tag of your website. Most website builders, including WordPress, Wix, Squarespace and Webflow, have a field for custom code where it goes. Colours, texts and contact buttons are then set in the widget builder, without touching the code again.
Only from your own knowledge: the documents you upload and the pages of your website you choose. If something is not covered, the AI hands the conversation to your team instead of guessing, and you can teach it the right answer for next time.
The AI does not make bookings itself. When a guest asks about a stay, it shows a date picker and opens your own booking engine with the dates and number of guests filled in. The guest completes the booking there, so it stays a direct booking.
Yes. The chat tells guests when the AI is answering and when a member of your team joins. The AI speaks with your hotel’s name and tone of voice, never as chatlyn.
They tap “Talk to a person” and the conversation goes to your team in the same inbox where you answer WhatsApp and email. Response-time targets show your team which chats are waiting.
No. Webchat conversations are started by the guest. To reach guests before, during or after their stay, chatlyn uses WhatsApp, and guests can switch to WhatsApp or email from the widget’s contact buttons.
The widget itself is live as soon as the snippet is on your site. Most hotels are fully live within 2 to 4 weeks, with our onboarding team setting up the knowledge and the booking engine connection with you.