Automated WhatsApp guest journey
Are you already sending pre-stay messages with upselling potential by email?
WhatsApp's much higher open rate can at least double that revenue.
Not sending pre-stay messages with upselling potential yet?
Then it's about time.
Send the online check-in via WhatsApp and kill two birds with one stone
With a nearly 100% open rate on WhatsApp, you'll get more automatic check-ins compared to email, reducing the workload on your front office and making the experience even more pleasant for your guests.
Hello guest, hello awareness
A lot of time has passed since the booking was made, and with it, awareness.
Greet your guest in a friendly and personal manner after check-in and casually offer them the opportunity to browse all your amenities on their mobile device.
This allows you to see what the guest is interested in, and they can book directly from WhatsApp.
Reach all guests with a manual message, in less than one hour
In addition to automated messages via the direct PMS interface, chatlyn also allows you to reach all guests with a manual message.
Available capacity? A special dinner event?
Send it to your guest
list in seconds.
Ready to automate your guest journey?
See how chatlyn connects your PMS with WhatsApp, from booking confirmation to post-stay follow-up.
Talk to usUsed in more than 100,000 hotel rooms worldwide
Real results, real teams
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
Daniela Eder
Front Office, IMLAUER Hotels
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
Elisabeth Veit
Owner & Managing Director, Hotel Enzian Obertauern
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
Christophe Lai Wai
Director of Quality & Projects, St. Regis Le Morne
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Bernhard Sänger
Director of Operations, Spa Resort Geinberg
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
