Guest Communication Platform for Hotels

This is chatlyn.
Meet your guests where they message.

One inbox for WhatsApp, Email, Webchat, Booking.com, Airbnb and more — backed by AI, connected to your PMS, designed so your team can focus on real moments.

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1,000+ hotels €8M Series A 14 PMS integrations GDPR compliant

Trusted by leading hotels worldwide

St. Regis Le MorneInterContinentalSACHERBAREISSLa Quinta DubaiFalkensteinerIMLAUERLeading HotelsSinger Palace HotelFeuerbergLiving ToursKreuz & PostEnziancheckVIENNA St. Regis Le MorneInterContinentalSACHERBAREISSLa Quinta DubaiFalkensteinerIMLAUERLeading HotelsSinger Palace HotelFeuerbergLiving ToursKreuz & PostEnziancheckVIENNA

The Platform

Everything your hotel needs
for guest communication

Six modules that work together — so your team spends less time switching tools and more time creating exceptional guest experiences.

📥

Omnichannel Inbox

WhatsApp, Email, Webchat, Booking.com, Airbnb, and Meta Messenger — every guest message in one collaborative workspace.

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🤖

AI Chatbot

Answers the questions your team gets 50 times a day — check-in times, parking, Wi-Fi. Active on WhatsApp and Webchat.

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⚡

Guest Journey Automations

Triggered by your PMS — booking confirmation, pre-arrival, check-in, post-stay. WhatsApp templates with SMS fallback.

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💬

WhatsApp Business API

Full API onboarding included. Templates, automations, AI chatbot — all through the official API with 90%+ open rates.

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📊

Reports & Analytics

Live dashboard, conversation metrics, agent performance, template delivery tracking.

🔗

PMS Integration

14 PMS systems. Guest and booking data flows in automatically — powering automations and merge fields.

Case Study

The St. Regis Le Morne Resort, Mauritius

172 suites, 30 butlers, one WhatsApp number. chatlyn is the central communication hub — conversations auto-assigned by suite, seamless shift handovers, 30 languages.

6,700+

Guest conversations

464,726

Messages exchanged

< 8 min

Avg. response time

Languages

chatlyn redefines communication by weaving intuitive technology into the timeless craftsmanship of the Butler Service. Each interaction becomes smoother, faster, and impeccably curated.

Christophe Lai Wai

Director of Quality and Projects, The St. Regis Le Morne Resort

What Hotels Say

Trusted by 1,000+ hotels worldwide

Verified

★★★★★

This is the first hotel where we genuinely used the WhatsApp service every day, because every request was handled instantly and with care.

Hotel Guest

Trustpilot Review · January 2026

Case Study

★★★★★

Personalised quote time dropped from 35 minutes to 5 minutes with the AI browser extension. Our team can now respond to guests in seconds, not hours.

Luxury Resort

AI Browser Extension User

★★★★★

Having WhatsApp, Email, and Booking.com messages in one place changed how our front desk operates. We no longer miss a guest message.

Front Office Manager

Hotel Group · DACH Region

ROI Calculator

What could chatlyn save your hotel?

Adjust the sliders to your property. See how AI and WhatsApp upselling translate to saved hours and revenue.

Number of rooms

120

Average occupancy rate

75%

Average length of stay (nights)

Guest messages per day

Your estimated monthly impact

Guests reached

Hours saved by AI

Upsell opportunities

Auto conversations

$ 0

Estimated upsell revenue / month

Based on: 70% AI resolution, 2.5 min/msg handling, 2.5% upsell conversion, $74 avg. upsell. Results vary.

PMS Integrations

Connected to the PMS you already use

Guest and booking data flows automatically into chatlyn — powering automations, merge fields, and the dashboard your team sees when responding to guests.

OHIP (Oracle)

Realtime

Protel

Realtime

Mews

Polling API

Apaleo

Realtime

Guestline

Polling API

Sihot

Realtime

Casablanca

Realtime

FO Cloud

Polling API

Clock

Polling API

ASA

Polling API

IbelsaRooms

Realtime

WinHotel

Polling API

Opera OP

SFTP

Webhooks

Custom

Setup handled by the chatlyn team · One-way sync (PMS → chatlyn)

How It Works

Setup to first guest message
in days, not months

No complex implementation. No developer resources required.

Connect channels

Email, WhatsApp, Webchat — self-service in minutes. PMS handled by chatlyn.

Set up automations

Pre-configured templates for every guest journey event. Customize, approve, activate.

Train your AI

Upload your FAQ document. AI learns your property, starts answering on WhatsApp & Webchat.

Go live

Messages flow in, AI handles the routine, your team does what matters. Mobile app included.

Available everywhere

Web, mobile, browser extension

Your team isn't always at a desk. chatlyn works across devices — web platform for management, mobile app for messaging on the go, browser extension for AI anywhere.

iOS and Android app with push notifications
Real-time sync across all devices
Chrome & Edge extension for AI text processing
Web platform for full admin and reporting

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Web

📱

Mobile

🌐

Extension

Why chatlyn

Built in Europe, built for hospitality

🇪🇺

GDPR compliant

European company headquartered in Vienna. EU data protection at its core.

💰

€8M Series A

Investor-backed. Founded late 2022, growing rapidly across Europe and beyond.

🏨

Hospitality-only

Not a generic tool. Every feature designed for guest communication from day one.

FAQ

Common questions

chatlyn is a SaaS guest communication platform for hospitality. It unifies WhatsApp, Email, Webchat, Booking.com, Airbnb, and Meta Messenger into one collaborative inbox, adds an AI chatbot for first-level support, and automates guest journey messages triggered by your PMS.

No. The AI handles repetitive queries — check-in times, amenities, policies, directions. It provides information but cannot create, modify, or cancel bookings. For complex requests, it hands over to your team.

14 systems: OHIP (Oracle), Protel, Mews, Apaleo, Guestline, Sihot, Casablanca, FO Cloud, Clock, ASA, IbelsaRooms, WinHotel, and Opera OP. We also offer webhook functionality for custom systems.

When a guest messages your hotel, a 24-hour window opens for free-form replies. After 24 hours without guest activity, outbound messages require a Meta-approved template. chatlyn handles template submission and approval.

Yes. European company headquartered in Vienna, Austria. Built with GDPR compliance at its core, data processed in accordance with EU regulations.

Channel setup is self-service and takes minutes. PMS integration is handled by chatlyn — timeline depends on the system. Most properties are fully live within days.

Yes. The inbox, AI chatbot, and manual messaging work without a PMS. However, automated guest journey messages require a PMS connection or webhook integration to trigger events.

This is chatlyn.Meet your guests where they message.

Everything your hotel needsfor guest communication

Omnichannel Inbox

AI Chatbot

Guest Journey Automations

WhatsApp Business API

Reports & Analytics

PMS Integration

The St. Regis Le Morne Resort, Mauritius

Trusted by 1,000+ hotels worldwide

What could chatlyn save your hotel?

Your estimated monthly impact

Connected to the PMS you already use

Setup to first guest messagein days, not months

Connect channels

Set up automations

Train your AI

Go live

Built in Europe, built for hospitality

GDPR compliant

€8M Series A

Hospitality-only

Common questions

Ready to see chatlyn in action?

This is chatlyn.
Meet your guests where they message.

Everything your hotel needs
for guest communication

Setup to first guest message
in days, not months