Make every guest feel like your only guest.
Instant replies at 3am. Personal butler service on WhatsApp. Messages in 100+ languages without hiring interpreters. chatlyn helps your team deliver the kind of guest communication that earns five-star reviews.
Trusted by 1,000+ hotels worldwide
Instant answers at 3am. In any language.
A guest in Tokyo asks about pool hours at midnight your time. A Brazilian family wants restaurant tips in Portuguese. chatlyn's AI replies instantly in 100+ languages. Hotel Sacher uses it as their digital first concierge, handling 70%+ of routine enquiries without human help.
Explore AI ChatbotThe right message at the right moment.
A welcome 2 days out with check-in details, a personalised spa offer during the stay, a thank-you with review link after checkout, all triggered by your PMS, all on WhatsApp, no team effort. Guests feel like you anticipated their needs.
Explore Guest JourneyEvery channel in one inbox. Every message seen.
A guest books on Booking.com, asks via WhatsApp, follows up by email. Without chatlyn that is three threads, three people, repeated questions. chatlyn unifies WhatsApp, email, webchat, Booking.com, Airbnb, and Messenger into one inbox. Soneva Fushi cut response times from 35 to under 5 minutes.
Explore Omnichannel InboxPersonal butler service on WhatsApp.
The St. Regis Le Morne connects 30+ butlers through one WhatsApp number. Guests scan a QR in their suite and reach their butler directly, 100% personal, no bots. Whether you want full automation or pure human service, chatlyn adapts.
Explore WhatsAppAnswer website visitors before they leave.
A potential guest is browsing your website at midnight with a question about your pet policy. No answer, no booking. chatlyn's webchat answers instantly with AI 24/7 in their language, and the conversation continues on WhatsApp. No one starts over.
Explore Webchat WidgetBetter guest experience for every property.
When guests feel heard, welcomed, and understood, they come back. chatlyn helps every type of property deliver that.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front Office
Fewer repetitive questions means more time for the guest standing in front of you. AI handles digital, your team handles personal.
Revenue
Happy guests spend more. Proactive upsell messages during the stay drive ancillary revenue without pushy sales tactics.
Spa & Wellness
Automated spa availability messages and treatment suggestions reach guests at the right moment in their stay.
F&B
Restaurant hours, menus, dietary options, reservation requests. Guests get instant answers. Your kitchen staff stays focused.
Case study How The St. Regis scaled 30 butlers on one WhatsApp number.
The St. Regis Le Morne in Mauritius has 172 suites, each with dedicated butler service. Guests wanted to message via WhatsApp, but WhatsApp Business only supports 5 device logins. chatlyn connected all 30+ butlers through a single number with smart routing, handoffs between butlers, and automated welcome messages. Everything after the initial greeting is 100% personal, written by the assigned butler.
Read full case study"chatlyn allows our entire butler team to communicate with guests through one WhatsApp number, with each conversation automatically routed to the right person. The technology disappears and what remains is personal, human service at scale."
Give your guests the experience they deserve.
See how chatlyn helps hotels deliver instant, personal, multilingual guest communication at scale.
Questions about guest experience.
chatlyn improves guest experience in three ways: instant responses (AI replies in ~3 seconds, 24/7), multilingual support (100+ languages without hiring interpreters), and proactive communication (PMS-triggered messages that anticipate guest needs). Guests feel attended to at every touchpoint of their stay.
The opposite. The AI handles routine questions (WiFi, breakfast, parking) so your team has more time for meaningful personal interactions. The St. Regis Le Morne uses chatlyn with zero AI responses, purely for routing and personal butler communication. chatlyn adapts to your service philosophy.
chatlyn's AI detects the guest's language automatically and responds in kind. A Japanese guest writes in Japanese, they get an answer in Japanese. A German guest writes in German, same thing. Over 50 languages supported with human-like accuracy that understands colloquialisms and typos.
Yes. chatlyn supports WhatsApp Business API, which means your entire team can use one WhatsApp number. Guests message your hotel like they message a friend. With 95% open rates, it is the most effective channel for guest communication. No app downloads, no login required.
Any message triggered by a PMS event: pre-arrival welcome with check-in details, during-stay offers (spa, dining, activities), check-out reminders, post-stay review requests, and birthday or anniversary greetings. All personalised with guest data from your PMS and sent via WhatsApp with 95% open rates.
AI chatbot training takes minutes. Full platform deployment (inbox, channels, PMS integration, guest journey automations) typically takes 2-4 weeks with a dedicated onboarding team. You will have a named contact who guides you through every step.