chatlyn plugs into Apaleo's Open API in minutes. Events stream in realtime: reservations, arrivals, check-ins, check-outs. Pre-arrival WhatsApp, an AI concierge, and every channel in one unified inbox, across every property in your group.
Trusted by 1,000+ hotels worldwide
Real WhatsApp templates triggered automatically by Apaleo Open API events, from reservation confirmation to 5-star review.
This is not about "better communication." It is about revenue your Apaleo hotel is leaving on the table every single day.
Room upgrades, spa packages, dinner reservations, airport transfers. Sent automatically before arrival when guests are excited. Buttons link straight to checkout. 98% see it. Email cannot compete.
+25% upsell revenueGuest writes at 11pm asking about your spa. AI answers instantly and sends a booking link. No human needed. Questions handled, interest converted, at zero marginal cost.
70%+ enquiries automatedYour pre-arrival email with the spa offer? Four out of five guests never see it. On WhatsApp nearly every guest reads it. Same offer, 5x the reach.
98% WhatsApp open rateMerge fields auto-fill guest name, arrival date, stay length, unit type and hotel details from Apaleo. Every message feels hand-written. Personalised messages convert roughly 20% better than generic ones.
+20% conversion rateWhatsApp, email, webchat, Instagram, Messenger, Booking.com, Airbnb, one screen. Apaleo reservation data visible in every conversation. Your team stops tab-switching and starts selling.
All channels, one inboxAutomated check-out thank-you with review link. Happy guests leave better reviews. Better reviews mean higher ADR, which means more revenue.
Automated review nudgePlug in your hotel's numbers. See what pre-arrival WhatsApp upselling with chatlyn could add to your bottom line.
Based on 98% WhatsApp delivery rate and 15% upsell conversion rate (industry average for WhatsApp pre-arrival messages). Actual results may vary.
Whether you run a boutique hotel or manage a large group on Apaleo, chatlyn adapts to your needs.
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Everything you need to know before connecting.
| Integration type | Apaleo Open API (realtime) |
| Setup difficulty | One OAuth authorisation |
| Cost to hotel | No setup fee |
| Multi-property | Yes, full chain model |
| Setup done by | chatlyn onboarding manager, in a single 30-minute call |
| Data direction | One-way: Apaleo to chatlyn |
| Supported events | Reservation created, arrival, check-in, check-out, cancellation, departure |
chatlyn connects to Apaleo's Open API in realtime. Booking, guest, and stay events stream from Apaleo into chatlyn the moment they happen, so reservation confirmations, arrivals, check-ins, check-outs and departures all trigger automated WhatsApp and SMS messages, and every conversation in the inbox carries the guest context. The integration is one-way (Apaleo to chatlyn) and the chatlyn support team handles setup end to end.
Yes. chatlyn's guest journey automations let you configure up to 3 actions per Apaleo event. Supported events include reservation created, arrival date, check-in, check-out, and departure. For each event you can send a Meta-approved WhatsApp template with personalised merge fields (guest first name, arrival date, stay length, hotel details) and an optional SMS fallback. Because the Apaleo integration is realtime, messages trigger instantly.
Apaleo's Open API pushes events to chatlyn the moment they occur. There is no polling interval. Pre-arrival upsell messages, booking confirmations, and guest journey automations trigger immediately. For time-sensitive communications like last-minute bookings or same-day upgrades, realtime sync ensures nothing is delayed.
WhatsApp messages achieve around 98% open rates compared to roughly 21% for hotel email marketing. Pre-arrival upsell offers for spa packages, room upgrades, dinner reservations, and airport transfers are almost 5x more likely to be seen by guests when sent via WhatsApp through chatlyn.
Yes. chatlyn includes an AI chatbot that provides first-level guest support on WhatsApp and webchat 24/7. The AI is trained on your hotel's knowledge base and handles frequently asked questions about breakfast times, parking, amenities, and check-in procedures. When the AI cannot resolve a query, it hands over to a human agent with the full conversation history. Hotels typically automate 70% or more of routine enquiries.
Connecting chatlyn to Apaleo has no one-time setup fee and no technical costs on either side. chatlyn consumes Apaleo's Open API directly. You pay for chatlyn based on your chosen plan. Contact the chatlyn team for current pricing details and a walkthrough in a 30-minute demo.
Yes. Apaleo hotels using chatlyn for pre-arrival WhatsApp upselling report up to 25% increases in ancillary revenue per guest. Personalised WhatsApp messages with buttons for spa packages, room upgrades, dinner reservations, and other services achieve a 98% open rate, so significantly more Apaleo guests see and act on offers compared to email.
chatlyn provides a unified omnichannel inbox that consolidates WhatsApp, email (Gmail, Outlook, IMAP/SMTP), webchat, Instagram, Facebook Messenger, Airbnb, and Booking.com into a single interface. Agents see Apaleo reservation and stay data right next to every conversation regardless of channel.
Yes. chatlyn connects to every Apaleo property in your account. Each hotel in your group gets its own inbox, templates, and guest journeys, while Apaleo's native chain model means reporting stays centralised. Perfect for hotel groups that need consistent guest journeys across every location.
Most Apaleo hotels are live on chatlyn within a few working days. Your chatlyn onboarding manager authorises the Apaleo Open API connection, loads a set of pre-configured WhatsApp and SMS templates mapped to each guest journey event, and walks your team through the inbox.
Automate the repetitive. Delight every guest. Capture the revenue you are leaving on the table with your Apaleo data.
