Turn conversations into direct bookings
Guests browse your website, send a WhatsApp message, then book on Booking.com because nobody replied fast enough. chatlyn captures those visitors with AI-powered webchat, speeds up your quote process, and re-engages past guests on WhatsApp so you keep more revenue in-house.
Trusted by 1,000+ hotels worldwide
Turn website browsers into direct bookers
70% of guests visit your website before booking on an OTA. chatlyn's webchat engages them in real time with AI answers about availability, rates, and rooms, 24/7 in 50+ languages. Every conversation that starts on your site is a booking you keep commission-free.
Explore Webchat WidgetReply in minutes, not hours. Close the booking
Enquiries arrive on WhatsApp, email, webchat, Booking.com, and Messenger. When your team juggles 6+ tabs, quotes take hours and guests book elsewhere. Soneva Fushi cut quote response time from 35 minutes to under 5 with chatlyn's unified inbox.
Explore Omnichannel InboxBring guests back without paying OTAs again
Past guests are your most valuable audience, but they search Booking.com first when rebooking. chatlyn's WhatsApp campaigns reach them directly with exclusive offers and seasonal packages, 95% open rates and 5x email. Direct bookings, no commission.
Explore WhatsApp CampaignsPost-stay automations that drive repeat direct bookings
The guest journey does not end at checkout. PMS-triggered post-stay automations send thank-yous, review requests, and tailored "Welcome back" offers on WhatsApp where guests actually read them. A repeat booking engine on autopilot, no OTA commission.
Explore Guest JourneyAI qualifies booking enquiries 24/7
Not every visitor is ready to book. chatlyn's AI answers room, policy, and comparison questions instantly on webchat and WhatsApp, then collects dates and party size before handing qualified leads to your reservations team. Your staff closes bookings instead of answering "Do you have a pool?"
Explore AI ChatbotMore direct bookings for every property
When you capture website visitors, reply faster, and re-engage past guests, every department benefits from stronger direct revenue.
Independent hotels
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Boutique groups & collections
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Hotel groups
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
Luxury brands
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
Front office
Respond to booking enquiries faster with a unified inbox. AI pre-qualifies leads so your team focuses on closing, not answering repetitive questions.
Revenue
Shift your channel mix toward direct bookings. WhatsApp campaigns with exclusive rates drive commission-free revenue that goes straight to your bottom line.
Marketing
Turn your website into a booking engine. Webchat captures leads from your campaigns, and WhatsApp newsletters re-engage your guest database.
General management
Reduce OTA dependency, improve margins, and build a direct guest relationship that compounds over time. Every direct booking strengthens your brand.
Case study How Soneva cut quote time from 35 minutes to under 5
Soneva Fushi, one of the Maldives' most iconic luxury resorts, used chatlyn's omnichannel inbox to consolidate all guest enquiries into one place. Their reservations team went from juggling multiple platforms with 35-minute response times to replying in under 5 minutes. Faster quotes mean fewer guests lost to competing resorts and OTAs.
Hotel direct booking strategies that work in chat.
Direct booking strategy usually means rate parity and loyalty schemes. These five are the ones that happen inside a conversation, which is where an OTA cannot follow.
- 01
Answer before they compare
A question left unanswered on your site becomes a booking somewhere else. An AI answering in seconds keeps the decision on your page.
Hotel live chat - 02
Hand over the booking engine at the right moment
When intent appears, open the date picker and pass the guest through with the dates already filled in, rather than sending them back to the homepage.
Hotel chatbot - 03
Reach the people who asked but did not book
Everyone who enquired about a date is a segment you already own. No OTA has that list, because the conversation happened with you.
Hotel CRM - 04
Use the channel guests actually open
A WhatsApp campaign to past guests reaches open rates email cannot, which is what makes a returning guest cheaper than a new one.
WhatsApp for hotels - 05
Ask for the next stay while the last one is fresh
The post-stay message is the cheapest direct booking you will ever make, and it sends itself from the check-out event.
Guest journey
Stop losing bookings to OTAs
See how chatlyn helps you capture website visitors, speed up quotes, and re-engage past guests for more direct bookings.
Questions about increasing direct bookings
chatlyn increases direct bookings through three mechanisms: a webchat widget that captures website visitors before they leave for OTAs, an omnichannel inbox that speeds up quote response times, and WhatsApp campaigns that re-engage past guests with exclusive direct offers. The result is more bookings through your own channels and less OTA commission.
The AI-powered webchat widget answers visitor questions about availability, rates, amenities, and policies in real time, 24/7, in 100+ languages. Instead of leaving your website to search on Booking.com, visitors get instant answers and are guided toward booking directly. The AI qualifies leads and hands warm enquiries to your reservations team.
Yes. chatlyn tackles the three main reasons guests book through OTAs instead of directly: slow response times (unified inbox cuts quote time to under 5 minutes), lack of engagement on your website (webchat captures browsers), and no direct re-engagement channel (WhatsApp campaigns with 95% open rates bring past guests back without OTA commission).
WhatsApp campaigns let you send exclusive offers, seasonal packages, and loyalty perks directly to past guests. With 95% open rates (compared to 15-20% for email), your message actually gets seen. Segment by stay history, nationality, or preferences and send targeted offers that drive commission-free repeat bookings.
The webchat widget can be live on your website within days, capturing visitor enquiries immediately. WhatsApp campaigns can be launched as soon as your guest database is imported. Soneva saw quote response times drop from 35 minutes to under 5 within weeks of deployment. Full platform setup with PMS integration typically takes 2-4 weeks.
chatlyn integrates with your PMS and hotel systems to trigger automated guest journey messages. While it does not replace your booking engine, it works alongside it by capturing and qualifying leads through webchat and WhatsApp, then directing guests to your direct booking page. The AI chatbot can include booking links in its responses.