Email opens at 20%. Your guests live on WhatsApp.💸
Pre-arrival upgrades, in-stay restaurant pushes, post-stay rebooking offers, all triggered by your PMS, all delivered where guests actually read them. 95% open rates, no extra headcount.
Trusted by revenue teams at 1,000+ hotels
PMS-triggered offers, where guests actually read them.
95% open rates, no extra headcount. Take a look.
WhatsApp campaigns at 95% open rates.
Email gets 20% on a good day. WhatsApp campaigns through chatlyn hit 95%. Send spa promotions, weekend packages, or last-minute restaurant offers with booking buttons built right in. Spa Resort Geinberg reaches 10,000+ guests a year this way.
Explore WhatsApp CampaignsPMS triggers fire upsells at the right moment.
Three days before check-in is the moment guests are most willing to spend. chatlyn's PMS-triggered automations push room upgrades, spa packages, and early check-in offers via WhatsApp at 9 AM with name, dates, and tap-to-book buttons. Set it once, every guest gets the same revenue-driving sequence.
Explore Guest JourneyWebchat that closes direct bookings.
70% of guests visit your website before they book on an OTA. chatlyn's webchat answers availability, rates, and policy questions instantly with AI in 100+ languages, and hands qualified leads to your reservations team with full context. Every direct conversation is OTA commission you keep.
Explore Webchat WidgetPast guests are your highest-margin audience.
Past guests rebook through Booking.com because that's where they search first. Reach them directly on WhatsApp with seasonal packages and loyalty offers: 95% open rates and 5x email performance, all without the OTA commission cut.
Explore CampaignsFree your team to sell.
When the front desk spends 70% of their time on "What's the WiFi?", they cannot suggest a spa treatment or upsell a suite. chatlyn's AI resolves 86–93% of routine queries (IMLAUER Group went from 6% to 93%), so your team focuses on the high-value interactions that drive revenue.
Explore AI ChatbotWhat changes for your revenue line.
- ✕ Spa offers buried in guest emails
- ✕ Upgrades pushed at the front desk in 30 seconds
- ✕ OTAs taking commission on returning guests
- ✕ Manual campaign sends that take days
- ✕ No idea which messages drive bookings
- ✓ WhatsApp upsells with 95% open rates
- ✓ Pre-arrival offers with tap-to-book buttons
- ✓ Direct rebooking on your terms, no commission
- ✓ PMS-triggered campaigns sent automatically
- ✓ Per-message tracking and aggregate reports
Case study Geinberg reaches 10,000+ guests a year on WhatsApp.
Spa Resort Geinberg automated their upsell programme through chatlyn: pre-arrival treatments, in-stay sauna offers, post-stay rebooking. Spa, sauna, and F&B revenue all increased measurably because guests received the right offer at the right time, on the channel they actually read.
Read full case study"We needed a way to reach our guests on the channel they actually use. WhatsApp through chatlyn lets us send personalised offers that get opened, read, and booked."
What revenue teams achieve with chatlyn.
Turn every stay into revenue.
See chatlyn lift ancillary revenue without adding to your team's workload.
Questions from revenue teams.
Hotels using chatlyn for WhatsApp upsells typically see 20–40% lifts in spa, F&B, and room upgrade revenue depending on property type and existing campaign maturity. Spa Resort Geinberg reaches 10,000+ guests per year with measurable revenue impact across spa, sauna, and F&B.
Email open rates average 20% on a good day. WhatsApp campaigns through chatlyn hit 95%. The same offer drives 5x more views, and tap-to-book buttons inside the message convert opens directly into bookings without sending guests to a separate page.
Yes. chatlyn pulls guest data from your PMS automatically: name, arrival, room type, past stays. You can launch campaigns from day one without building or maintaining a separate CRM. Dynamic segments update as new bookings come in.
Every direct booking through your webchat or post-stay rebooking campaign is OTA commission you keep, typically 15–20%. Past guests who came in through Booking.com once can be moved into your direct channel via WhatsApp re-engagement.
Yes. chatlyn is fully GDPR compliant with explicit guest opt-in for marketing campaigns, granular consent management, and Meta-approved templates. All campaigns run within WhatsApp Business API rules.
AI training and template setup take a few days. Most revenue teams send their first WhatsApp campaign within the first week of onboarding. Full PMS integration follows over the next 2–4 weeks.