OPERA 5 and 6, via secure SFTP Oracle OPERA on-premise integration: WhatsApp guest journeys for OPERA 5 and OPERA 6
chatlyn reads the reservation exports from your OPERA 5 or OPERA 6 system, delivered over secure SFTP about every hour. Your guest journeys go out on WhatsApp before arrival, on arrival day and after the stay, and every conversation shows the stay from OPERA. When you move to OPERA Cloud, chatlyn connects through OHIP and guest messaging carries on.
- OPERA 5 and OPERA 6
- Secure SFTP, about every hour
- Ready for your move to OPERA Cloud
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From an OPERA export to a conversation
OPERA keeps running on your own servers. A scheduled export carries reservation changes to chatlyn, and OPERA stays your system of record.
Messages follow the hourly delivery, which suits the moments guest journeys are built on: before arrival, on arrival day and after the stay.
Every OPERA export can move the guest journey on
Each scheduled export carries what changed since the last one: new, changed and cancelled reservations, check-ins, check-outs and no-shows. chatlyn moves each guest’s journey on, with the name, dates and room filled in, and a cancellation stops the messages that no longer apply.
The journey is built around the moments that matter most: a few days before arrival, the morning of arrival and after check-out. Set the timing once in guest journey automation.
The OPERA stay, beside every conversation
When a guest writes on WhatsApp, email, your website chat or Booking.com, the conversation sits on one guest profile with the stays from OPERA: dates, room and the details mapped from your exports.
Guest profiles and conversations live in chatlyn, so they stay when you move to OPERA Cloud, where chatlyn connects through OHIP in real time.
The AI answers, your team takes the rest
chatlyn’s AI answers on WhatsApp, your website chat, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language. On email it drafts the reply and your team sends it.
Anything personal goes to a colleague with the whole conversation, translated both ways. It is the same AI as the hotel chatbot.
Segments from OPERA data, offers on WhatsApp
Because every stay comes from OPERA, you can pick guests by arrival date, length of stay or room, and send a WhatsApp offer to those who opted in: an airport transfer before arrival, dinner on the first night, a late check-out.
Guests reply or tap to book, and the conversation stays on their profile. More on the whole hotel guest experience software.
OPERA on-premise integration at a glance
What connects, how, and who sets it up.
- Connection
- OPERA 5 and OPERA 6: scheduled export over secure SFTP, about every hour
- Events
- Reservation changes in each scheduled export
- Data from OPERA
- Reservation and guest fields mapped from your OPERA reports, including Chinese-language reservations and the C9 OSR layout
- Properties
- One integration per hotel, with its own mapping
- Direction
- OPERA to chatlyn; OPERA stays your system of record
- History
- Reservations from the day the integration starts
- Set up by
- chatlyn customer success, together with your IT team
- Costs
- Your chatlyn plan; third-party costs may apply, and we clarify them with you
Hotels that turn reservations into conversations.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the OPERA on-premise integration.
Your OPERA 5 or OPERA 6 system exports reservation changes on a schedule to a secure SFTP location, and the files reach chatlyn about every hour. chatlyn reads them with a mapping built for your hotel, stores each reservation with the guest, the stay and the room, and moves your guest journeys on. The integration reads from OPERA, and our customer success team sets it up with you and your IT.
OPERA 5 and OPERA 6, through the scheduled SFTP export. Hotels on OPERA Cloud connect through OHIP, with reservation events in real time.
Messages follow the exports, which arrive about every hour. That fits the moments guest journeys are built on: a few days before arrival, the morning of arrival and after check-out. A cancellation in OPERA stops the messages after it as soon as the next export arrives.
Set up the scheduled export from OPERA and the secure SFTP delivery, then check the mapping with our team: which report, which fields and when it runs. chatlyn also reads Chinese-language reservations and supports the C9 OSR report layout.
Yes. When you move to OPERA Cloud, chatlyn connects through OHIP instead of the SFTP export, your conversations and guest profiles stay in chatlyn, and we set up your guest journeys on the new connection with you. Our checklist for moving from OPERA 5 to OPERA Cloud covers the rest of the project.
Oracle sets the support timelines for each OPERA 5 release, so check the policy for your version with Oracle. Guest messaging runs on OPERA 5 today through the SFTP export and moves to OHIP when you migrate to OPERA Cloud.
chatlyn reads from OPERA, and OPERA stays your system of record for reservations, rates and payments. Rooms are booked in your booking engine, and requests from conversations go to your team.
Yes. The AI answers on WhatsApp, the chat on your website, Facebook Messenger, Instagram and newly created Booking.com inboxes, from your own knowledge and in the guest’s language, and hands anything personal to your team with the whole conversation. On email it drafts the reply and your team sends it.
You pay for chatlyn according to your plan. Third-party costs may apply, and we clarify them with you before you start. WhatsApp conversation fees from Meta apply as on any WhatsApp Business account. Talk to us for a quote.
Our customer success team sets up the export, the mapping, your WhatsApp number and the first guest journeys with you and your IT. How long it takes depends mostly on when the export is running and on WhatsApp template approval.
One platform for every team, hotel and goal.
By hotel
More on OPERA and guest messaging.
Oracle OPERA Cloud integration
Reservation events in real time through OHIP, for your move to the cloud.
ReadFrom OPERA 5 to OPERA Cloud
A hotelier’s checklist for the migration.
ReadGuest journey automation
Every message of the stay, timed by your OPERA reservations.
ReadHotel chatbot
The AI that answers on WhatsApp, your website, Messenger and Instagram, from your own knowledge.
ReadPut your OPERA reservations to work.
Connect OPERA 5 or OPERA 6 to chatlyn and every stay gets its conversation on WhatsApp, on-premise today and on OPERA Cloud tomorrow.
