Hotels running Oracle OPERA on-premise or OPERA 5 use chatlyn to generate 10 to 15% more ancillary revenue per guest. Scheduled report sync via secure SFTP, pre-arrival WhatsApp upsells, an AI concierge, and every channel in one inbox. chatlyn handles the full setup.
Trusted by 1,000+ hotels worldwide
Real WhatsApp templates triggered automatically from your Oracle OPERA reservation reports, from booking confirmation to 5-star review.
This is not about "better communication." It is about revenue your hotel is leaving on the table every single day.
Room upgrades, spa packages, dinner reservations, airport transfers. Sent automatically before arrival when guests are excited. Buttons link straight to checkout. 98% see it. Email cannot compete.
+25% upsell revenueGuest writes at 11pm asking about your spa. AI answers instantly and sends a booking link. No human needed. Questions handled, interest converted, at zero marginal cost.
70%+ enquiries automatedYour pre-arrival email with the spa offer? Four out of five guests never see it. On WhatsApp nearly every guest reads it. Same offer, 5x the reach.
98% WhatsApp open rateMerge fields auto-fill guest name, arrival date, stay length, and hotel details. Every message feels hand-written. Personalised messages convert roughly 20% better than generic ones.
+20% conversion rateWhatsApp, email, webchat, Instagram, Messenger, Booking.com, Airbnb, one screen. OPERA booking data visible in every conversation. Your team stops tab-switching and starts selling.
All channels, one inboxAutomated check-out thank-you with review link. Happy guests leave better reviews. Better reviews mean higher ADR which means more revenue.
Automated review nudgePlug in your hotel's numbers. See what pre-arrival WhatsApp upselling with chatlyn could add to your bottom line.
Based on 98% WhatsApp delivery rate and 15% upsell conversion rate (industry average for WhatsApp pre-arrival messages). Actual results may vary.
Whether you run a boutique hotel or manage a large group running Oracle OPERA on-premise, chatlyn adapts to your needs.
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message again.
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Everything you need to know before connecting.
| Integration type | Scheduled PMS reports via secure SFTP |
| Setup difficulty | Managed by chatlyn |
| Cost to hotel | Contact us for details |
| Multi-property | Yes, per-property integration |
| Setup done by | chatlyn support team |
| Data direction | One-way: OPERA to chatlyn |
| Supported events | Reservation, arrival, check-in, check-out, departure, subject to the reports your property can export |
